Union Wireless
Privacy Policy Terms

OVERVIEW Union Wireless is committed to protecting its customers and website users privacy over the internet. We do collect certain information from you, however, and this policy explains how we collect and use different kinds of collected information.

  1. Union Wireless is strongly committed to customer and visitor privacy. We believe our customers and visitors want and need privacy and we are strongly committed to protecting customer and visitor privacy. Our employees are trained and required to protect your privacy and the private information you provide to us. Union Wireless uses proven security measures to safeguard your communications and transactions with us. For example, all credit card transactions are encrypted through a 128-bit public key encryption as issued by Comodo.
  2. Union Wireless only collects personal information you voluntarily provide. You may visit our website without disclosing who you are or providing personal information, such as your name, address, etc. We may collect non-personal, general information about our website visitors to monitor our website's efficiency. This generic information is not linked to your personal information; it includes information such as which pages of our site you visit and how long you visit. We may use "cookies" to track the use of our site, but do not collect personal information using cookies.
  3. You provide Union Wireless with personal information only when you order service or products or send us an e-mail. When you order service or products from us, we will collect personal information from you including your name, postal, e-mail and billing addresses, social security number and credit card information. We will share this information with your credit card company for the purpose of completing your sales transaction. To determine your credit status, we may share this personal information with a credit bureau or other credit reporting company. We do not retain credit reports after we have determined your credit ability.
  4. Union Wireless does not share your personal information with anyone outside of Union Wireless.Except as noted above, we do not sell nor share your personal information to anyone. Within our company, we may contact you to see if you are interested in our other or newer products or services. You have the right to opt out of such contacts by notifying us that you do not want such contacts.

NOTE: Regardless of our strong commitment to privacy, certain laws may require us to disclose your personal information. We will do as required by subpoenas, court orders and other legal process.

children looking at computer screen
Your family and Union

In 2019, the Utah State Legislature passed modifications to Utah Code §76-10-1231 regarding an internet provider’s obligation to aid in the protection of minors from potentially harmful online material. Union offers both mobile and broadband internet service, which enables our customers to access the internet on a variety of devices. While internet access is a wonderful, useful part of life, we recognize the importance of providing education and options for families to protect their children from inappropriate or potentially harmful content. We strive to support and empower our customers and communities, and are happy to provide help, guidance, and resources whenever possible.

What is content filtering?

In the simplest terms, content filtering is hardware or software a subscriber or provider can use to limit access to certain online materials.

To elaborate, content filtering and parental control software provides user assistance with monitoring and limiting the content accessible by a minor. Many of these services offer additional parental support such as settings to monitor social media usage, ways to set restrictions on what data can be shared between networks, and the ability to create schedules for app usage.

Popular options for content filtering include1:
  • Google Family Link (mobile)
  • OpenDNS (router-level)
  • Qustodio (PC, mobile)

You can learn more about what content filtering options are available and read user reviews by visiting reputable websites such as PC Magazine and CNET, or by visiting your device’s app store.

Some popular options for PC-based content filtering available are:No matter which option is right for your family remember that filtering is fallible, and is only part of the solution. We encourage families to have open discussions about appropriate online activities, how to stay safe, and how to grow healthy internet habits.

1 No matter which option is right for your family remember that filtering is fallible, and is only part of the solution. We encourage families to have open discussions about appropriate online activities, how to stay safe, and how to grow healthy internet habits.

Union's Network Practices

In general, Union neither gives preference to, nor delays, internet traffic. We operate a First In-First Out network for both inbound and outbound traffic.

  • Congestion management involves overall provisioning of adequate internet backbone capacity to provide service at subscribed data rates and does not involve measures that prefer or prioritize one type of traffic over another.
  • There are no application-specific behaviors.
  • Device attachment rules only prevent attachment by malicious equipment.
  • Standard security is limited to proprietary measures to ensure the stability of the network as a whole.
Union's Performance Characteristics

Union provides broadband access using several service delivery methods, and offers a wide selection of plans, bundled service options, custom offerings, and ala carte options. Generally, customers can expect data throughput rates to meet or exceed the subscribed level. To review current plans and pricing, please visit unionwireless.com/broadband-plans or contact us at 833-209-UWBB (8922).

Wireless Open Internet Disclosure

Union Wireless ("Union") is committed to providing high-quality mobile broadband service to our subscribers and to the subscribers of our roaming partners. Union does not inhibit the ability of its customers to access lawful websites, subject to reasonable network management.

Union's Network Practices

Union uses reasonable network management practices consistent with industry standards to manage its network to ensure reliability is maintained, and to minimize network issues. In general, Union neither gives preference to nor delays internet traffic. Union utilizes various methods to ensure no customer uses a disproportionate amount of bandwidth that would impact other customers’ data experience. Union operates a "First In, First Out" network for both inbound and outbound traffic using an "open pipe" approach, and undertakes best efforts to ensure a high-quality online experience for all its customers. As a result, at times of heavy usage, customers may experience delays in downloading or upload files or a sluggish Web surfing experience. Union's congestion management involves overall provisioning of adequate internet backbone capacity to provide service at subscribed data rates and does not involve measures that prefer or prioritize one type of traffic over another. There are no application-specific behaviors.

Union's Wireless Data Network Performance Characteristics and Commercial Terms

Union allows its customers to choose from several rate plans. Information on these plans is available on our website at https://www.unionwireless.com/wireless-plans. The data transfer rate averages approximately 97Kbs and is offered to subscribers in various price and volume combinations as part of their wireless service. Customers can verify speed using a variety of third-party websites such as www.broadband.gov/qualitytest/about/ (as of November 20, 2011), to measure the provisional speeds of Union's broadband service. Such third-party websites are not affiliated with Union and the company does not make any guarantees as to the accuracy of test results obtained through those third-parties. Actual speeds may vary due to area, coverage, compression, among other factors.

Device Restrictions

All phones and devices connecting customers to Union's network must either be provided by Union or otherwise approved. Device attachment rules allow attachment by any unlocked GSM device but prevent attachment by equipment recognized as malicious. More information about the specific devices approved for use on Union's network can be found at its retail website at https://unionwireless/devices.

Security Measures

Union offers its wireless broadband customers unrestricted access to all of the lawful content, services, and applications available on the Internet. Security measures are limited to proprietary measures to ensure the stability of the network as a whole.

Privacy Policy

To review Union's privacy policy regarding customer proprietary information, please click here

Customer comments or complaints should be directed to:
  1. By Mail: PO Box 160, Mountain View, WY 82939
  2. By Phone: 1-888-926-CARE(2273)
  3. By Email Click Here
To All Union Fiber Optic Network Customers:
EMERGENCY 911 INFORMATION

Union home phone service provides Emergency 911 services. If you ever need to access emergency services (fire, police, or ambulance,) simply dial 911 on your phone and your call will be routed directly to the nearest public-safety operator. Emergency services will be able to find you because your phone number and address are electronically routed to the 911 operator the moment your call goes through.

BACKUP POWER REQUIREMENT

Voice services provided through a fiber optic, or fixed wireless, network require electric power to make a phone call. As such, in the event of a power outage, a backup power source (such as a generator or battery backup) is required to make any calls, including emergency calls to 911. Without a backup power resource, Union phone service provided through a fiber optic network and/or fixed wireless network will not operate during a power outage; The only way to maintain the ability to use such services is by using some form of backup power.

PURCHASING BACKUP POWER

A backup battery for phone service allows you to continue to use your home voice services during a power outage.

For your convenience, Union offers two purchase options:

  • Unit 1, Current Price: $92 - CyberPower Backup Battery, 8 hours standby time and approximately 5 hours talk time, North America, Indoor UPS 12V DC, 7.2AH, 36W, 7 pin power connectors
  • Unit 2, Current Price: $194 - CyberPower Backup Battery, 24-hours standby time and approximately 14 hours talk time, North America, Indoor 12V DC UPS, 20AH, 30W, IEC320 C7 2-Prong Cord

Union also offers additional power cords ($10.)

You may choose to purchase a backup battery from Union or any other source; There are other types of power generation such as solar, car, or mechanical charges you may research, though these are not available through Union. Your purchase should be an American standard, regular backup battery or UPS system, with an output voltage of 12V DC.

Union fiber optic network and fixed wireless network modems have the capability to accept backup power with the following technical specifications:

  • Nominal output voltage: 12V DC
  • Nominal input voltage: 100V AC – 240V AC
  • Battery type: Sealed, Maintenance Free Lead-Acid Battery
USING BACKUP POWER

During a power outage, you can maximize the battery power of backup battery by avoiding unnecessary calls and limiting the duration of any calls you make or receive. If your home is vulnerable to extended power outages, you may purchase additional backup battery units to provide additional backup power.

Battery backup units sold by Union are not intended to provide power to any services other than voice. Home security systems, medical monitoring devices, cordless telephones, and other telephony equipment that require electricity to operate will not work in a power outage. Your Union backup battery cannot be used to power these devices. To maintain power to telecommunications devices other than your Union-issued modem, you must have a battery backup compatible with those devices that would allow them to function without electricity to your residence. You are responsible for providing and installing battery backup for your cordless telephone and other telecommunications devices and ensure that they operate during a power outage.

BACKUP BATTERY CARE

Backup batteries sold by Union can be safely stored in dry conditions between: 5°F – 113°F (-15°C – 45°C). Important note: Storing the backup battery above 77°F (25°C) will significantly reduce the life of the battery.

Testing and monitoring instructions for the battery are located on the manufacturer’s website. Refer to the detailed instructions from the online user manual for the following information:

  • Proper use, storage, and care
  • Periodic testing
  • Monitoring the status of the backup battery and ensuring that the battery is charging normally
  • Monitoring the condition of your modem battery

We encourage you to monitor your equipment regularly and replace the backup batteries as needed. Union is not responsible in the event a backup battery fails to provide adequate power during a power outage.

BATTERY WARRANTY: For warranty information and claims on a CyberPower Backup Battery, the manufacturer may be contacted at www.cyberpowersystems.com.
IMPORTANT INFORMATION ABOUT ROBOCALL BLOCKING

In 2019, Americans were inundated with 58.5 billion robocalls, which was an increase of 22% from the 47.8 billion calls received in 2018. Unwanted robocalls are the largest source of consumer complaints to the FCC and the FTC.

Union Telephone Company (Union), as your service provider, believes your phone should allow calls only from people welcomed or previously agreed to by you, and our goal is to reduce customer frustration and increase customer satisfaction.

Union has partnered with TNS (Transaction Network Services) to provide you with a robocall filtering solution designed to reduce the number of robocalls on your Union service, while allowing legitimate calls to pass through to you. This robocall blocking effort is free of charge.

Frequently Asked Questions
WHAT ARE ROBOCALLS?

Robocalls are fraudulent calls (generally an automated prerecorded message) that contact a large number of people directly and which are unwanted and can be potentially dangerous.

HOW DOES ROBOCALL FILTERING WORK?

The system continually seeks to identify and block the following types of unwanted calls:

Robocalls – Unwanted pre-recorded messages from computer-generated dialers Fraud - Live calls from scammers trying to get personal information, such as your Social Security number or banking details Other - Calls confirmed as dangerous, spam, or otherwise unwanted

ARE ALL ROBOCALLS BEING BLOCKED?

The simple answer is no. Some calls that may appear as robocalls are helpful, like appointment confirmations and public notices, while others are meant to cause harm. Union strives to block the harmful robocalls. Despite Union’s best efforts, spoofers can be especially difficult to block due to the various methods they use to hide the originating telephone number.

WHAT TYPE OF CALLS WILL UNION BLOCK?

Union’s call-blocking solution aims to block as many calls made with malicious intent as possible. These calls could potentially invade your privacy and subject you to identity theft, money scams and other forms of fraud.

HOW CAN I REPORT MALICIOUS ROBOCALLS?

If you want to report a robocaller, spoofer or scammer, feel free to add your number to the Nationwide Do Not Call Registry at www.donotcall.gov. If you receive an unwanted call after your number has been on the National Registry for 31 days, report it to the FTC here.

WHAT TO DO IF I THINK A NUMBER IS WRONGLY BLOCKED?

Contact Union’s Customer Care department here. Your call will help Union to improve its service with your report.

WHAT IF I DO NOT WANT ANY OF MY INCOMING CALLS TO BE BLOCKED?

Any Union customer may opt-out of the Robocall Blocking Service by contacting Union Customer Care here.

Hearing Aid Compliance PDF
Hearing Aid Compliance & Compatibility

The FCC has adopted the American National Standards Institute (ANSI) technical standard C63.19 (the 2011 ANSI Standard) to define and measure the hearing aid compatibility of digital wireless handset models operating in frequency range of 698 MHz – 6 GHz.

Aid Compliant phones listed as ANSI 2007 tested having only been tested and designated as hearing aid-compatible under the ANSI 2007 Standard; they have not been tested for hearing aid compatibility under ANSI 2011 Standard.

Hearing Aid Compliant phones listed as ANSI 2011 tested having only been tested and designated as hearing aid-compatible under the ANSI 2011 Standard; they have not been tested for hearing aid compatibility under ANSI 2007 Standard.

Hearing Aid Compliant phones have been tested and rated for use with hearing aids for some of the wireless technologies it uses. However, there may be some newer wireless technologies, such as voice service over Wi-Fi, used in this phone that have not been tested yet for use with hearing aids. It is important to try the different features of this phone thoroughly and in different locations, using your hearing aid or cochlear implant, to determine if you hear any interfering noise. Hearing Aid Compatible phones are made available at Union Wireless retail stores for customers to conduct a physical test of the phone to ensure compatibility with your hearing aid or cochlear implant. Consult your local Union Wireless retail store or the manufacturer of this phone for more information on hearing aid compatibility. If you have questions about return or exchange policies, consult your local Union Wireless retail store.

The Apple iPhone 5 has the option for the end user to reduce the maximum power at which the handset will operate (maximum 2.5 decibels). This feature does not function for emergency calls to 911. To turn on hearing aid mode for iPhone 5: go to Settings > General > Accessibility. Hearing aid mode on iPhone 5 modifies the phone’s acoustic settings to improve compatibility with hearing aids set in "T" or telecoil mode. Hearing aid mode reduces the transmission power of the cellular radio in the GSM 1900 MHz band, which may result in decreased 2G cellular coverage.

Wireless Terms and Conditions
Broadband Terms and Conditions
TERMS AND CONDITIONS FOR UNION WIRELESS CUSTOMERS

Union and Customer mutually covenant and agree that the following Terms and Conditions shall apply to all Union retail customer accounts.

  1. UNION TELEPHONE COMPANY

    d/b/a Union Wireless (Union) with corporate offices located in Mountain View, Wyoming, is the provider of the wireless service herein known as Union.

  2. Service/Customer.

    This Agreement entered between Customer and Union is for a minimum period as indicated on the WIRELESS SERVICE AGREEMENT. (“Service Commitment”)

  3. Interpretation/Law.

    The application and interpretation of this Agreement shall be in accordance with the Laws of the State of Wyoming, without regard to its conflicts of law rules, and any applicable Federal law. Exclusive venue and jurisdiction for any suit or arbitration arising out of or related to this Agreement or the Union Service Agreement shall be in the appropriate forum in Uinta County, Wyoming.

  4. Company Billing Policies/Deposits:

    Bills are payable upon receipt and are overdue if not paid by the bill due date. Customer must pay all government taxes, assessments, and fees. Late payment charges will be assessed in accordance with Union Telephone Company’s service tariffs on file with the appropriate State Public Utilities Commission or Public Service Commission as applicable. Customer’s service shall be suspended if a bill is not paid within 30 days of the bill due date. Bills not paid within 30 days of the bill due date are delinquent and Customer’s service may be immediately disconnected. Customer shall pay to Union all collection costs and expenses including reasonable attorney’s fees and costs. Restoration of Customer service requires payment of all outstanding bills plus a $20.00 re-connection fee per line or handset and Union may also require a deposit in certain instances.

    Customer agrees to pay any deposits which may be required by Union to secure Customer’s account. Such deposits may be returned only after 6 months of consecutive on-time payment. Should there be an unpaid balance on a bill or if Customer is disconnected for non-payment within the term of the Agreement, Union may apply Customer’s deposit and any accrued interest to Customer’s unpaid billings. Any remaining deposit funds will be returned to Customer, subject to the limitations of this section.

    Union provides affinity programs which offer discounted rates on Union services to members of certain recognized groups or entities. If Customer is eligible to participate in a reduced rate group or affinity discount program offered by Union, Customer’s eligibility for such discount will terminate when Customer’s membership or participation in the group or entity receiving such discount ceases, thereafter Customer will be subject to the standard rates charged by Union for non-discounted services. Customer may be required to provide evidence of eligibility for participation in any reduced rate group or affinity program, subject to verification by Union at any time.

    Should Customer deactivate the Union service(s) for any reason, or Union deactivates Customer permanently for non-payment, any deposit will be applied against the unpaid balance of the account. Any credit left from the deposit will be refunded after all charges incurred have been processed and paid. This includes, but is not limited to, such items as toll charges, local and roaming airtime charges, early termination fees and service order charges.

  5. Termination.

    For each wireless device purchased from Union with a subsidy by Union (“Subsidized Device”), an early termination fee (“ETF”) will be charged if Customer terminates this Agreement voluntarily or by default before the end of its term. The ETF is calculated as follows: (a) List Price of the Subsidized Device at the time of Agreement, (b) minus the Activation Price paid to Union by Customer, (c) plus the List Price of any included

    AppleCare+™ promotions (if any), (d) plus the dollar amount of any Union promotions that benefitted

    Customer at the time of contract (for example, additional discount upon purchase of the Subsidized Device). For each full month of Customer’s Service Commitment that is completed with timely payment of all fees, charges, and other amounts due to Union, the ETF will decrease by the ETF divided by the number of months in the Agreement term. In no event will the ETF be reduced to less than $0.00.

    A voice plan is required on all voice-capable Subsidized Devices, unless specifically noted otherwise in the terms governing a Customer’s service plan. An eligible data plan is required for certain Subsidized Devices designated by Union as Smartphones. If it is determined that Customer is using a voice-capable Subsidized Device without a voice plan, or Customer is using a Subsidized Device designated as a Smartphone without an eligible voice and data plan, Union reserves the right to switch Customer to the applicable service plan or plans and charge Customer the appropriate monthly fees or assess the ETF charges described above.

    Customer may terminate this Agreement within fourteen (14) days after activating service without paying an ETF or an early services termination fee for the data or text plan. In such instance, Customer must pay applicable service fees and charges incurred through the termination date, but Union will refund Customer’s activation fee, if any, and Customer must return to Union any Subsidized Device and accessories purchased with this Agreement. Union may charge Customer a restocking fee. Returned devices and accessories (“Equipment”) must be in the manufacturer’s original packaging and be in like-new condition (no physical, water, or other damage). The returned Equipment must include all original components such as the device, battery, charger, manual, unopened software and invoice/receipt. Customer must remove any confidential, proprietary or personal information stored on the device by Customer before returning the Equipment. Union is not responsible for any confidential, proprietary, or personal information remaining on the returned Equipment not removed by Customer.

    Returned Equipment may not be eligible for refund and the Equipment may not be returned if:
    • (a) Equipment was returned more than 14 days from the purchase or ship date; or
    • (b) Equipment was determined to be ineligible (e.g. opened software, liquid physical or other damage).

    The following purchases are excluded and cannot be returned or exchanged under this policy:
    • (a) Equipment purchased from an independent agent, which must be returned to agent; or
    • (b) Equipment received through an equipment protection program.

    Customer may be required to return any Equipment purchased with the service before Customer’s account will be cancelled. If Customer is cancels service within the 14day return period, but does not return the Equipment within the return period, Union may charge Customer an amount equal to the full retail price of the Equipment.

    If Customer paid a security deposit, 1 to 2 billing cycles may be required to process the return of the security deposit. The charges for service used on the account before the service termination date will be deducted from the security deposit.

    Notwithstanding the termination provisions provided in this Section, Union complies with the Veterans Benefit Act of 2010. Section 302 of the Act provides for the following:

    • (a) A service member can terminate a contract for wireless or telephone exchange service at any time without ETF charges after receiving notice of military orders to relocate for a period of 90 days or more to a location that does not support the contract.
    • (b) The telephone number of a service member who terminated a contract, and whose period of relocation is for a period of three years or less, must be kept available if the service member re-subscribes to the service within 90 days of the last day of relocation. Upon re-subscription under these circumstances, no service activation charge will be made.
    • (c) Permits certain family plan contracts for wireless service entered into by a family member of a service member to be terminated. The service member must be a designated beneficiary of the contract, and must be otherwise eligible to terminate the contract.
    • (d) No later than sixty (60) days after termination of the contract, Union must refund any fees for the period extending past the termination date, except for the remainder of the monthly or similar billing period in which the termination occurs.

    Either party may terminate this Agreement at any time after the Service Commitment ends. Union may terminate this Agreement at any time without notice if we cease to provide service in your area.

  6. Default.

    Union may interrupt or terminate Customer’s service without notice if Customer engages in any Event of Default. Events of Default hereunder include, but are not limited to: any conduct that violates this Agreement or any terms and conditions of Customer’s rate plan; engaging in abusive, derogatory, or similarly unreasonable conduct with any of Union’s representatives; discovery by Union Customer is underage; Customer’s failure to make all required payments when due; providing Union with inaccurate credit information; or if Union reasonably determines that Customer’s Device is used for any unlawful purpose or in any manner that adversely affects Union’s service. Union reserves the right hereunder in its sole discretion to require Customer to pay any requested advance payment or deposit.

  7. Prices and Terms and Conditions

    are Subject to Change/Taxes not Included. Union may change prices or revise any other terms and conditions of Customer’s Plan or of this Agreement at any time. Prior to any such revision(s) Union will provide Customer with written notice of the changes, including the effective date of such change(s); Customer’s use of service after the effective date of the change(s) is conclusive evidence of Customer’s acceptance of the change(s). Notification of any change(s), including updated terms and conditions of Customer’s Plan and/or this Agreement will be provided with Customer billing. Such change(s) will also be posted to Union’s website at: www.unionwireless.com. Union, at its sole discretion, may elect to grandfather Customer into Customer’s existing plan or this Agreement without providing written notice. If a change to Customer’s Plan or this Agreement has a material adverse effect on Customer, Customer may elect to cancel the affected line of Service within 30 days of receipt of notice, without application of ETF. Union plan prices do not include applicable taxes. Customer agrees to maintain current postal and email addresses with Union to receive any notification(s) required or permitted under this Agreement, or the Customer’s Plan.

  8. Minute Increment Charges/Use.

    Voice airtime and other measured usage are charged in full-minute increments. Actual airtime/use is rounded up to the next full increment at the end of each call for billing purposes. Union bills a full-minute increment of usage for every fraction of the last minute used on each wireless call. Airtime is charged whether Customer initiates or receives calls. Calls are timed from when Customer presses SEND or answers an incoming call until the network confirms completion of the call. Customer minutes will be expended in the following order, as applicable: Top Ten Minutes (if available); Night and Weekend Minutes; Mobile to Mobile Minutes; Anytime Minutes; and Overage Minutes. Unanswered outgoing calls 30 seconds or longer incur airtime charges. There are additional charges for international calls and other services outside the United States of America and its Territories.

  9. Monthly Recurring Charges.

    Monthly Recurring Charges (“MRC”) are the charges billed for the service plan to Customer every month for the duration of Customer’s Agreement. Customer is billed one month in advance of service rendered. The base MRC is the monthly billing for Customer’s Plan plus the MRC for any data plans the Customer signs up for. The Total Monthly MRC includes such additional services as Customer may select in addition to Customer’s Base MRC and includes, for example, Union’ Handset Insurance Program; Enhanced Voicemail, Extended Night & Weekend Minutes, Carefree Calling and Additional Line Charges.

  10. In addition to Customer’s MRC, Customer may incur additional charges for services not in Customer’s Plan, including but not limited to: Overage, Data, International Roaming and Toll, Text, Picture and Video Messaging and Content Downloads, and operator services.

  11. Home Calling Area.

    The Union Home Calling Area can be found at www.UnionWireless.com or may be obtained upon Customer request at all Union sales locations.

  12. Top Ten Minutes.

    Certain Union plans include Top 10 Minutes. If Customer’s plan includes Top 10 Minutes, they apply as follows: Top Ten calling is included on voice calling plans with a Base Monthly Recurring Charge (“Base MRC”) of $54.95 or higher. Top Ten calling allows unlimited nationwide calling to or from any combination of 10 U.S. wireless and landline phone numbers from Union’s Home Calling Area or while roaming anywhere within the United States of America (excluding 411; voicemail; toll-free; 900/976 and other pay-per-call services, e.g. tech support, psychic advice, other chat line numbers, and premium rate numbers and calling card and Customers’ own numbers). Top Ten numbers may be changed a maximum of one time every thirty-day period. Call duration and/or continued eligibility for Top Ten calling may be limited or terminated for (i) consumer protection or (ii) abusive conduct (iii) abnormal call pattern(s) or (iv) if Customer’s Base MRC on a voice calling plan is less than or falls below $54.95. This feature is only available in United States of America or its Territories and is not available for international calls or international roaming. This Plan may be changed or discontinued at the discretion of Union.

  13. Night and Weekend Minutes.

    Certain Union plans include Night and Weekend Minutes. If Customer’s plan includes Night and Weekend Minutes, they apply as follows: Voice calling plans with a base MRC of less than $54.95 provide unlimited Night and Weekend Minutes so long as Customer is in Union’ Home Calling Area; Night and Weekend Minutes calls initiated or received by Customer outside of Union Home Calling Area are not free and will result in depletion of Anytime Minutes and/or Overage Minute charges. Voice plans with a base MRC of $54.95 or more also allow Customer to initiate or receive Night and Weekend Minute calls while roaming anywhere in the United States of America or its Territories but not for international calls or international roaming. Nights are from 9:00 p.m. to 6:00 a.m. Weekends are from 9:00 p.m. Friday to 6:00 a.m. Monday. Times are based on the location of the mobile device at the beginning of the call.

  14. Mobile to Mobile Minutes.

    Certain Union plans include Mobile to Mobile Minutes. If Customer’s plan includes Mobile to Mobile Minutes, they apply as follows: Voice calling plans with a Base MRC of less than $54.95 provide unlimited Mobile to Mobile Minutes so long as Customer is in the Union Home Calling Area; Mobile to Mobile calls initiated or received by Customer outside the Union Home Calling Area are not free and will result in depletion of Anytime Minutes and/or Overage Minutes charges. Voice calling plans with a Base MRC of $54.95 or more allow Customer to initiate or receive Mobile to Mobile Calls from anywhere in the United States of America.

  15. Mobile to Mobile calls must be between one Union Customer and another Union Customer.

  16. Data Services.

    Some Union plans include data services which allow access to the internet. If Customer’s plan does not include data services, Customer shall incur additional charges for using data services. All Customers shall incur additional charges when Customer is outside the Customer’s Home Calling area (as defined by Customer’s service plan), and accesses the internet; applicable current rates can be found at www.unionwireless.com/international or 1-888-926-CARE (2273). For Customer data service usage outside the United States of America and not part of Customer’s plan, Union rounds up to the nearest kilobyte (KB) per session; however, some of Union’ international roaming partners round up to the nearest 10 kilobytes, which is billed to Customer. Out of plan data usage within the United States is rounded up to the nearest megabyte (MB). Applicable current rates for the foregoing may be found at www.unionwireless.com or by calling 1-888-926-CARE (2273).

    • (a) ALL SIMPLE, SIMPLY SHARED, UNLIMITED3, UNLIMITED ENHANCED, UNLIMITED PREMIUM OR OTHER LEGACY PLAN CUSTOMERS ARE HEREBY EXPLICITLY ADVISED that to reduce the risk of overage charges that may exceed Customer’s ability or willingness to pay, Union may limit the data speeds of any Customer/User if Customer’s usage exceeds the monthly data allotment (or shared bucket) of Customer’s selected plan by a certain threshold for the remainder of the month. Usage shall, in any event, and regardless of the speed, incur additional charges per Gigabyte (GB) used during the month, in accordance with Customer’s plan’s terms and prices. Customers who repeatedly experience limited speeds due to exceeding their data plan allotments or overage charges should consider changing to a plan that is more appropriate to Customer’s actual data usage. Unless Customer’s plan specifically provides for it, unused data allotments in any month do not roll over to succeeding months.

      (b) UNLIMITED PLAN CUSTOMERS ARE HEREBY EXPLICITLY ADVISED that Union may restrict the data speeds of any Customer/User for excessive usage (greater than 25GB or greater than 10GB of tethering/hotspot traffic per individual service line during Customer’s billing cycle) as follows:

      • o Usage Amount: Less than 25GB

        o Throughput limitations:

        Max Uplink 512kbps
        Max Downlink 1mbps

      • o Usage Amount: Greater than 25GB, but less than 40GB

        o Throughput limitations:

        Max Uplink 512kbps
        Max Downlink 1mbps

      • o Usage Amount: Greater than 40GB, but less than 50GB

        o Throughput limitations:

        Max Uplink 512kbps
        Max Downlink 512kbps

      • o Usage Amount: Greater than 50GB

        o Throughput limitations:

        Max Uplink 256kbps
        Max Downlink 256kbps

      • o Tethering/Hotspot Usage Amount: Greater than 10GB of tethering/hotspot traffic

        o Throughput limitations (the slower of the applicable usage level, or the below limitations apply)

        Max Uplink 768kbps
        Max Downlinks 768kbps

      • o Canada Usage Amount: Greater than 500MB per day of data usage

        o Throughput limitations (the slower of the applicable usage level, or the below limitations apply)

        Max Uplink 256kbps
        Max Downlink 256kbps

        (c) UNLIMITED ENHANCED PLAN CUSTOMERS ARE HEREBY EXPLICITLY ADVISED that Union may restrict the data speeds of any Customer/User for excessive usage (greater than 50GB or greater than 20GB of tethering/hotspot traffic per individual service line during Customer’s billing cycle) as follows:

      • o Usage Amount: Less than 50GB

        o Throughput limitations:

        Max Uplink 512kbps
        Max Downlink 1mbps

      • o Usage Amount: Greater than 50GB, but less than 65GB

        o Throughput limitations:

        Max Uplink 512kbps
        Max Downlink 512kbps

      • o Usage Amount: Greater than 65GB, but less than 75GB

        o Throughput limitations:

        Max Uplink 256kbps
        Max Downlink 256kbps

      • o Usage Amount: Greater than 75GB

        o Throughput limitations:

        Max Uplink 256kbps Max Downlink 256kbps

      • o Tethering/Hotspot Usage Amount: Greater than 20GB of tethering/hotspot traffic

        o Throughput limitations (the slower of the applicable usage level, or the below limitations apply)

        Max Uplink 768kbps
        Max Downlinks 768kbps

      • o Canada Usage Amount: Greater than 500MB per day of data usage

        o Throughput limitations (the slower of the applicable usage level, or the below limitations apply)

        Max Uplink 256kbps Max Downlink 256kbps

        (d) UNLIMITED PREMIUM PLAN CUSTOMERS ARE HEREBY EXPLICITLY ADVISED that Union may restrict the data speeds of any Customer/User for excessive usage (greater than 50GB or greater than 20GB of tethering/hotspot traffic per individual service line during Customer’s billing cycle) as follows:

      • o Usage Amount: Less than 100GB

        o Throughput limitations:

        Max Uplink 512kbps
        Max Downlink 1mbps

      • o Usage Amount: Greater than 100GB, but less than 115GB

        o Throughput limitations:

        Max Uplink 512kbps
        Max Downlink 512kbps

      • o Usage Amount: Greater than 115GB, but less than 125GB

        o Throughput limitations:

        Max Uplink 256kbps
        Max Downlink 256kbps

      • o Usage Amount: Greater than 125GB

        o Throughput limitations:

        Max Uplink 256kbps
        Max Downlink 256kbps

      • o Tethering/Hotspot Usage Amount: Greater than 30GB of tethering/hotspot traffic

        o Throughput limitations (the slower of the applicable usage level, or the below limitations apply)

        Max Uplink 768kbps
        Max Downlinks 768kbps

      • o Canada Usage Amount: Greater than 500MB per day of data usage

        o Throughput limitations (the slower of the applicable usage level, or the below limitations apply)

        Max Uplink 256kbps
        Max Downlink 256kbps

    NOTE: Subject to applicable federal and state law, Union reserves the right to modify or restrict network traffic demands of some or all users at certain times based on reasonable network management requirements or to ensure a reasonable quality and level of service for all users on Union’s network.

    (e)Examples of Prohibited Data Uses. Prohibited data uses include, but are not limited to the following: (1) permitting persons other than the Customer or members of guests of the Customer’s household to use the service, such as by resale or unrestricted tethering in public locations; (2) any activity that adversely affects the ability of other people or systems to access or use either our wireless services or other parties’ internet-based resources; (3) transmitting unwanted, malicious, or harmful traffic, such as spam or phishing; (4) attempted hacking of the network or any other user’s device; (5) intentionally or knowingly uploading or sending data containing viruses, worms, malware, corrupt files, Trojan horses, time bombs, or any other similar data, programs or software, which may damage another user’s access device, the network or the like; (6) denial of service attacks; or (7) any other reason that in Union’ discretion harms Union, our Network or our other customers. Without limiting any other provision of these terms, should Customer participate in any prohibited data uses, Union, in its discretion, may suspend or terminate Customer’s service and may implement reasonable network management to immediately limit or curtail the harms caused by Customer’s prohibited uses without prior notice.

  17. Voice, Text, and Data Service plans are available.

    Such plans are subject to the following disclaimer: Unlimited does not mean prohibited Use. To ensure that all customers have access to reliable services provided at a reasonable cost, Customer is prohibited from using services provided by Union in a manner that interferes with another customer’s use of our service or disproportionally impacts Union’ network resources and may thereby harm other customers, whether Customer is on a bucket or unlimited service plan. Subject to any applicable limits of Federal law, Union reserves the right, without notice or limitation, to terminate individual calls, or after providing notice, offer a different service plan with no unlimited usage components, limit data throughput speeds or quantities, or deny, terminate, end, modify, disconnect or suspend service, or decline to renew service, if Customer engages in any of the prohibited data uses detailed at Section 14(c) above or any prohibited use in Section 18 below, or if Union, in its sole discretion, determines action is necessary for network management or to protect Union, our Network, or other customers from harm or degradation.

  18. Examples of Prohibited Voice Uses. Voice services may not be used for any commercial purposes including, but not limited to: resale, providing conference calling services, monitoring services, data transmissions, transmission of broadcasts, transmission of recorded material, interconnection to other networks, telemarketing, autodialed calls, or other commercial uses, or other connections that do not consist of uninterrupted live dialogue between two live persons.

  19. International Roaming and Long Distance.

    Upon Customer’s request to Union, Customer may roam internationally (outside of the United States of America and its Territories) but additional charges shall be incurred, and a deposit may be required. Substantial international roaming charges may be incurred if Customer takes a device out of the United States of America, even if no services are used intentionally. Availability and coverage quality while roaming internationally are not guaranteed. For a list of current rates, available carriers and countries, see www.unionwireless.com/international or call 1-888-926-CARE (2273). Billing and credit restrictions may apply. Additional charges shall apply; billings for international roaming may be delayed. Calls placed on other carriers’ networks may take longer to be processed. International calling rates may change from time to time without prior notice; for current rates see website or call Union. International calls and international roaming are subject to taxes levied by the Countries in which the call is made and/or terminated. Long distance calls by Customer to another country are subject to additional charges.

  20. Domestic Roaming.

    Use of Services when roaming is dependent upon roaming carrier’s support of applicable network technology and functionality and is outside the control of Union. Billing record of roaming usage may be delayed due to reporting between carriers and may appear in subsequent Customer billing.

    If Customer’s usage of the Services on other carriers’ wireless networks (out of network usage) during any two (2) month period exceeds Customer’s in-network usage, or if Customer’s pattern of usage indicates that Customer primarily uses the Wireless Services outside of Union’s network, Union may at its option: terminate Customer’s wireless service or access to data services; deny Customer’s continued use of other carriers’ coverage‘ or change Customer’s plan to one imposing usage charges for out of network usage. Union will provide notice that it will take any of the above actions and Customer may terminate this Agreement subject to the termination procedures set forth herein. In the case of termination, Union will bill Customer for any applicable ETF.

  21. Lawful and Non-harmful Use.

    Customer agrees not to use wireless telephone service (including voice, text, and data) and/or facilities (including handsets, tablets and other devices) for or in connection with any unlawful or harmful use or purposes. Unlawful or harmful use or purposes include but are in no way limited to use: relating in any way to child pornography; violating any patent, copyright or other intellectual property rights; relating to stalking, harassment, or threatening, including profane, threatening, or terroristic language; or relating to the impersonation of another person with fraudulent, unlawful, or malicious intent. Customer’s violation of this Section, may result in Union suspending or terminating Customer’s service without prior notice and, if terminated, billing Customer for any applicable ETF.

  22. Indemnification of Union Wireless.

    (a) Customer’s SIM Card and the encryption algorithms used are proprietary to Union. Customer’s SIM Card and its encryption algorithms are provided to Customer for use only in the Customer’s handheld device on networks to minimize exposure of encrypted data over an open internet or through a public interface or any other manner that potentially exposes Customer’s personal information over the public internet in a non-encrypted manner. Customer’s use of the SIM Card and encrypted data in a device other than Customer’s handheld device is prohibited without the prior written consent of Union. Customer agrees to defend, indemnify and hold Union harmless from any damage, loss, injury, cost, suit and attorney’s fees incurred by Customer and/or Union by Customer’s prohibited use of Customer’s SIM Card and encrypted data.

    (b) ) Customer agrees to indemnify, defend and hold Union, its officers, directors, employees, agents and parent company harmless from and against any and all claims for damages of any nature arising in any way from, or related to, services provided by Union, or any person’s use of a Union service, voice and/or data, including without limitation, claims in tort, including negligence, arising wholly or in part from Union’ alleged fault or any violation by Customer of this Agreement. This duty shall survive the termination of this Agreement.

  23. Lost Phone/Device.

    Wireless telephone service is mobile telephone service and the device providing service may or may not be secure from unauthorized use. Customer shall insure that the wireless device is either secured or locked when not in use; Customer will immediately notify Union upon determining that the wireless device is lost or stolen. Customer understands that if the wireless device is stolen or used by unauthorized user, the Customer is responsible for all service provided until such time as Customer reports such information to Union. Customer is responsible for paying the monthly recurring charge for service even if the device is deactivated.

  24. Text and Multimedia Messaging.

    “Multimedia Messaging” includes picture, video and sound attachments. Certain Union plans provide for unlimited messaging in the Customer’s Home Calling Area (as defined by Customer’s service plan). Union does not guarantee delivery or receipt of messages but will use reasonable efforts to deliver and receive messages. Customer shall incur additional charges for messaging to from or outside of the Customer’s service area. For international rates please see www.unionwireless.com/international or call 1-888-926-CARE (2273).

  25. CareFree Calling.

    Certain Union plans offer CareFree Calling as an optional service. CareFree Calling is designed to help protect against higher overage costs and is automatically included in all new calling plans at no additional charge for the first 90 days of service. Unless Customer contacts Union to cancel this service within the first 90 days of service, the option will automatically renew each month, and beginning with the fourth month of service the Customer will be charged the current rate for this option.

    In the event Customer uses all available minutes or messages or Customer has used services (voice, messages and/or data services) not included in Customer’s Plan, if it is more economical than paying overage minutes or out of plan use charges, CareFree Calling moves the Customer to the lowest priced plan that would cover Customer’s usage. If Customer’s next month’s usage conforms to Customer’s original plan, the Customer’s plan reverts to the lower priced original plan. CareFree Calling only applies to domestic voice, messaging and data services usage; additional charges apply to usage outside the USA.

  26. Limitation of Liability.

    Union makes no guarantees or warranties, expressed or implied, including without limitation fitness for a particular purpose or use or merchantability. In no event shall Union be liable for special, consequential, indirect or treble damages, attorneys’ fees, or court costs in contract or in tort. Union’ sole and maximum liability exposure for any damage actually caused by Union shall be a refund of the amount paid by Customer to Union for the month in which Customer’s loss occurred. This Agreement is not for the benefit of any third party except Union’ parent company, affiliates, subsidiaries, and successors in interest.

  27. No Waiver.

    If Union fails for any or no reason to enforce any of its rights under this Agreement in any instance, such non-enforcement shall not be a waiver of Union’ right to enforce all its rights in another instance. Any waiver by Union of any right or obligation arising hereunder must be in writing.

  28. Confidentiality and Privacy.

    Customer and Union are individually responsible for complying with the privacy laws to which each is subject. Neither Customer nor Union will disclose any confidential information pertaining to the other unless required or permitted to do so under applicable law or regulation. Customer may authorize Union to discuss and disclose Customer’s proprietary network information to any legally authorized agent of Customer and the authorization will be effective without need for further authentication or authorization until revoked by Customer. Such authorization or revocation must be directed to Union in writing, signed by Customer or Customer’s legally authorized representative.

  29. Returned Checks.

    Union may charge Customer $25.00 for any returned or dishonored check.

  30. No Assignment.

    Customer shall not assign this Agreement or any of Customer’s rights or duties under it without the prior written consent of Union. Union may assign this Agreement or any debt Customer owes Union without notifying Customer.

  31. Arbitration/ Waiver of Class Actions

    Most customer concerns or disputes can be resolved through our Customer Care Department. However, if either Customer or Union has an issue which cannot be resolved without third party intervention, Customer and Union agree to submit to binding arbitration pursuant to the Rules of the American Arbitration Association. This means that all disputes arising from or relating in any way to your wireless service or equipment, whether under these Terms & Conditions or not, will be resolved through arbitration, not in court or through judge or jury. Moreover, to the fullest extent allowed by law Customer and Union agree to waive any rights to pursue a claim arising from or relating to these Terms & Conditions or the Wireless Service as a class action; that is, neither Customer nor Union will join a claim with the claim of any other person or entity or pursue a claim on behalf of any other person or entity. The waivers in this section continue in force and effect after the termination of this agreement.

  32. Entire Agreement.

    This Agreement, the Union Service Agreement and any documents they incorporate now, or after notice to Customer in the future, constitute the entire Agreement between Customer and Union. Customer cannot rely on other documents or what is said by any sales or customer care representative if such is contrary to this Agreement. No unwritten changes to this Agreement shall be of any force or effect. Any changes or other revisions to this Agreement must be in writing, and signed by Customer or Customer’s legally authorized representative and Union.

  33. NOTICE TO CUSTOMER This document, when signed or when accepted by receipt of notice and continued usage of Service, creates a binding and enforceable agreement between Customer and Union Telephone Company d/b/a Union Wireless. The terms and conditions of this Agreement together with pricing information provided to Customer are understood and agreed to be part of the Agreement. Customer authorizes an investigation of its creditworthiness and the release of information regarding its credit experience. For new customers, this Agreement is not valid without signature.

THESE ARE THE TERMS AND CONDITIONS OF YOUR UNION BROADBAND INTERNET SERVICE. PLEASE READ THEM CAREFULLY. IF YOU DO NOT AGREE TO THESE SERVICE TERMS AND CONDITIONS, PLEASE CALL 1-833-209-UWBB (8922) IMMEDIATELY TO CANCEL YOUR UNION BROADBAND INTERNET SERVICE.
TERMS AND CONDITIONS FOR UNION BROADBAND INTERNET CUSTOMERS

Union Telephone Company (“Union”) and Customer (“Customer”, “you” and “your”) mutually covenant and agree that the following Terms and Conditions (“Agreement”) shall apply to your Union Broadband Internet Service accounts.

UNION, with corporate offices located in Mountain View, Wyoming, is the provider of the Telecommunications Service.

Interpretation/Law: The Laws of the State of Wyoming and any applicable Federal law shall govern the Agreement. Exclusive venue and jurisdiction for any suit or arbitration arising out of, or related to the Agreement, shall be in the appropriate forum in Uinta County, Wyoming.

Definitions: “Force Majeure Event” means an unforeseeable event beyond the reasonable control of a party, including without limitation: act of God, fire; flood; sabotage; cable cuts, acts of terror, electrical power surge, power shortage or power failure; material shortages or unavailability or other delay in delivery not resulting from Union’s failure to timely place orders therefore; lack of or delay in transportation; government codes, laws, regulations, ordinances, rules or restrictions; war or civil disorder; or failures of suppliers of goods and Services.

“Late Charge” is a fee of up to the maximum amount allowed by law that is assessed each month in which any portion of the payment is not received by or immediately available to Union by the due date.

  • “MRCs” means monthly recurring charges.
  • “NRCs” means non-recurring, one-time charges.
  • “Regulatory activity” means any regulation and/or ruling, including modifications thereto, by any regulatory agency, legislative body, or court of competent jurisdiction.
  • “Service” or “Services” means Union Broadband Internet Service and associated value-added Services you receive from Union as well as installation, repair, support, and provisioning. Additional Services described in the Service Description section below.

“Taxes” means foreign, federal, state, and local taxes, surcharges, other similar charges, and any other imposition that may be passed on from Union to Customer.

Agreement: Your acceptance of these Terms and Conditions represents your agreement to be contractually bound to the Agreement which governs your Union Broadband Internet Service. You represent and warrant that your use of the Union Broadband Internet Service will comply with Union’s Acceptable Use Policy. If you are a new subscriber, your enrollment in, activation of, use of, or payment for Service or equipment, whichever occurs first, is an implicit acceptance of the Agreement. You are expressly advised to read the Terms and Conditions in their entirety. Understand that should you choose not to read the Terms and Conditions; the Agreement is legally binding upon you. In addition to your agreement to be bound by the Terms and Conditions, your acceptance of Union Broadband Internet Service is your affirmation that you understand and agree to the prices and charges quoted to you during the ordering process and all other terms and conditions provided to you during the ordering process, all of which are incorporated here by this reference.

You further represent that you are of legal age to enter into agreement and to be bound thereby. If you do not agree to all the terms and conditions in this agreement (including future revisions), do not use the Service or equipment, call Union at 1-833-209-UWBB (8922) (consumer/residential accounts), 1-866-686-3231 (Business & Government accounts) to cancel the Service immediately, and return the equipment to Union according to the return policy & procedure found in the equipment box (black and white card).

This agreement with Union governs your Union Broadband Internet Service. By using the Union Broadband Internet Service, you agree to be bound by the agreement and to use the Union Broadband Internet Service in compliance with Union’s Acceptable Use policy. If you are a new subscriber, your enrollment in, activation of, use of or payment for Service or equipment constitutes your acceptance of this agreement. You should read this agreement in its entirety, but even if you choose not to read it, its terms and conditions will be legally binding upon you. Further, you affirm that you understand and agree to the prices and charges quoted to you during the ordering process and other terms and conditions provided to you during the ordering process: all of which are incorporated by reference and you represent that you are of legal age to enter into this agreement and are bound by it. If you do not agree to all the terms and conditions in this agreement (including future revisions), do not use the Service or equipment, call Union at 1-833-209-UWBB (8922) (consumer/ residential accounts), 1-866-686-3231 (Business & Government accounts) To cancel the Service immediately, and return the equipment to Union according to the return policy & procedure found in the equipment box (black and white card).

Terms: Your account billing start date is determined by Union and is not dependent on whether you have completed installation or used the Union Broadband Internet Service. Your Union Broadband Internet Service will be provided on a month-to-month basis until terminated.

Service Description: Providing Service. Union will provide Union Broadband Internet Service via the network infrastructure that runs directly to your location. If you do not have a Union wireline telephone line, Union may be able to provide broadband to your location by other means, subject to restrictions. If the Service you purchase includes telephony, you will be provided with a Union telephone number to use with your Service. Union will terminate your Service if you move your local telephone Service to another company, move your local telephone Service to a Service provider or otherwise terminate your Union local telephone Service. Charges may apply.

Availability. Union Broadband Internet Service may not be available in all areas or at the rates or speeds generally marketed. The speed(s) available at your location are identified during the ordering process. Service speeds are “up to” and Union will provision your line at the maximum speed it qualifies for within the speed range of the Service you selected from the available options. Availability of Service depends on availability and limits of Union wire centers and facilities. Service will not be provided using unsuitable facilities or if a provision of Service creates interference with other Services. Service is offered only to location(s) qualified by Union line qualification procedures. Some lines may not qualify for Service even if an initial test qualified such lines.

Best Effort Service. Union Broadband Internet Service is a Best Effort Service. That means your Service is provided on a per-line basis, and the actual throughput and connection speed of your Service depends on many factors such as Internet traffic and congestion or bandwidth, distance of your location from certain Union data equipment, viruses or spyware, server speed of the Web sites you connect to, traffic and congestion on your home network or corporate LAN, and Windows PC settings, in addition to other factors. Uninterrupted or error-free Services are not guaranteed, and Union makes no warranty that Union Broadband Internet Service will meet your requirements, or that Union Broadband Internet Service will be timely or secure. Union provides no guarantee regarding throughput speeds with Union Broadband Internet Service.

Moves. If you move to another location (including a move within the same building) you are not guaranteed to have Service at the new location. Your line must be re-qualified for Service at any new location and MRCs and NRCs applicable to new Service will apply.

Union Facilities and Equipment to Provide Service. Certain Union facilities and equipment used to provide you Union Broadband Internet Service may be located on your premises. These facilities and equipment are the property of Union and must be installed, relocated, rearranged, tested, inspected, and maintained only by Union. You are responsible for damage to such facilities and equipment resulting from your negligence (including failure to reasonably prevent damage by others) or willful conduct. Devices that are damaged due to customer abuse or not returned within 10 business days after service termination are subject to a onetime charge equivalent to the list price of the modem in effect at the time of the charge. Any unauthorized attachments or connections may be removed or disconnected by Union and your Service may be suspended or terminated as a result. You agree to provide Union access to your premises at reasonable hours if necessary, to terminate or cancel Service or to maintain or remove the facilities and/or equipment. If construction is required to provide Services to your physical location, you, as property owner, grant Union a right of way and easement at no cost over, above, under and through your property for purposes of construction of Union’s network to your location to provide the Services. If you are not the owner of the property subject to construction, you agree as a condition precedent to Union providing the Services, to arrange with the property owner a non-exclusive right of way and easement in favor of Union for which you accept all liability and responsibility, at no cost to Union, to provide Services to your location. If such easement rights are not granted to Union, Services cannot be provided to your location and this Agreement will terminate. Union is not liable for defacement or damage to your premises resulting from the existence of Union facilities or equipment and associated wiring, or from installation or removal thereof, when such defacement or damage is not the result of Union negligence. You may be required to provide, install, and maintain, at your expense, certain items such as appropriate space and power, and rights or licenses, to receive Broadband Internet Service if such items are not already in place. These items may include, without limitation, suitable power, power wiring and outlets, housing, heat, light, and ventilation for the operation of Union’s network facilities. All other items reasonably identified by Union as necessary to provide the Service.

Non-essential underground utilities: You, the customer, are required to, and must perform, best-effort marking of non-essential underground utilities on site (e.g., and without limitation, electric dog fence, sprinkler systems, septic, etc.) prior to install to prevent breaks. When accurate marking is completed prior to install, Union will repair any unintentional breaks at no cost to you. Failure to mark non-essential underground utilities places all repair and replacement responsibility on you.

Account Usage and Identification. You may choose to set up an online account, including username and password and confirm your identifying information (collectively and together with other information about your account) upon completing the registration process. You are responsible for maintaining the confidentiality of the account information and are fully responsible for all activities that occur under your account including payment for all such activities. You agree: (A) that only you and your authorized designees will use your account information and that you will not transfer or disclose such account information to any other person; (B) to immediately notify Union of any unauthorized use on your account or any other breech of security; and (C) to ensure that you exit from your account at the end of each session. “Authorized designees” means members of your family or business associates that you, at your own risk and responsibility, permit to access the Service using your account information. You hereby ensure that any such authorized designees will comply with this Agreement and you will be responsible for all use of the Service and any other Services accessed through the Services on your account, whether authorized by you or not. You agree to supervise any minor’s use of the Service through your account. Union will not be liable for any loss or damage arising from your failure to comply with this section. In addition, you agree that Union, in its sole discretion, may place restrictions on use of your Services for violation of this Section, and Union’s Acceptable Use Policy. Union may immediately disrupt, suspend, or terminate your Services without notice for violations, suspected violations, or to prevent violations of this agreement.

Cancellation: Union will provide equipment, owned by Union, to deliver your Union Broadband Internet Service at no additional cost. However, if you terminate the Service, you must return Union’s equipment within ten (10) business days of cancellation or pay a onetime charge equivalent to the list price of the modem in effect at the time of the charge. You may return the Broadband Internet Service equipment, in good working condition, to any Union retail location or by U.S. Mail or by nationally recognized overnight delivery service to: Union 850 North Highway 414, PO Box 160, Mountain View, WY 82939.

Once you have accepted the Service, if you are dissatisfied with the Service in any way, your sole remedy is to cancel your account. To cancel your account, you must call 1-888-926-2273. You cannot terminate your Service online or via email. Union does not automatically monitor and will not automatically cancel your Service.

Union reserves the right to suspend or terminate your Union Broadband Internet Service in the event it is used in a manner which violates any law, regulation, tariff, or the Union Acceptable Use Policy or which endangers the Union network, the Union Broadband Internet Service or the use and enjoyment of other users. You understand and agree that any attempt to break security, or to access an account which does not belong to you, shall be a material breach of this Agreement, and will result in cancellation of this Service. You agree to immediately notify Union of any unauthorized use of your account and/or breach or attempted breach of security of which you are aware. Union may also suspend or terminate your Service without notice and for any reason including, without limitation, if you fail to pay any charges when due or if Union believes you or someone using your account has violated this Agreement. When an account is terminated by you or Union the reactivation of the old account or acquisition of a new account will only be allowed by express approval of Union and is subject to applicable charges.

Union may also cancel your Service for any violation of prohibited data uses included in our Acceptable Use Policy, including without limitation: resale of Union’s Service; any activity that adversely affects the ability of other people or systems to access or use either Union’s Services or other parties’ internet-based resources; intentionally or knowingly uploading or sending data containing viruses, worms, malware, corrupt files, Trojan horses, time bombs, or any other similar data, programs or software, which may damage another user’s access device or Union’s network; or any other reason that in Union’s sole discretion harms Union, its Network or its other customers.

Union’s liability for damages, including but not limited to, damages caused by interruptions of the Service, for mistakes, omissions, delays, errors, and defects in the provision of the Service, shall in no event exceed an amount equal to the pro-rata charges to you for the period during which the Union Broadband Internet Service is affected. Union shall not be liable for any special, incidental, consequential, punitive, or exemplary damages of any kind, including, without limitation, loss of profits, loss of income or cost of replacement Services.

Broadband Internet Service equipment and installation Union Provided Equipment: (i) the equipment to provide your Union Broadband Internet Service is Union property and you may not assign, rent, transfer the equipment or your rights or duties under this agreement to another without Union’s prior written consent; (ii) you agree not to mishandle, abuse, misuse, or improperly store or operate the Equipment, including using the Equipment with equipment electrically or mechanically incompatible with, or of inferior quality to, it; and, (iii) you agree that if the Equipment is damaged by you and/or non-operational or malfunctioning for reasons other than a manufacturing defect or caused by a Force Majeure event at any time during the term of this Agreement or upon termination of this Agreement, Union may charge you the full retail cost of the modem in effect at the time of the charge. Replacement Equipment may not be the same model.

Customer-Provided Equipment. If you use equipment from a third-party, you understand and acknowledge that Union will not be responsible or liable if you cannot access your Service, if Services do not function correctly or at all, or if customer equipment, software peripherals, data, or equipment is damaged. You will be liable to Union for damage to any equipment provided by Union caused by your use of third-party modem. The forgoing limitation of liability is in addition to, and shall not limit, any other limitation of liability set forth in this Agreement.

Union does not represent, warrant, or covenant that installation of Union Broadband Internet Service Equipment will enable you to successfully access, operate, or use the Broadband Internet Service, nor that such installation will not cause damage to your computer, data, software, files or peripherals. Union shall have no liability whatsoever for any damage, or for the failure to properly install, access, use or operate the Union Broadband Internet Service equipment or Union Broadband Internet Services because of your installation. This limitation of liability is in addition to, and shall not limit, any other limitation of liability set forth in this Agreement.

Warranty Your use of the Service is at your sole discretion and risk. The site and Service and all related documentation, materials, information, alerts, and Services included therein or related thereto, are provided “as is” and “as available” without warranties of any kind. Union expressly disclaims all warranties of any kind to the fullest extent allowable under law, whether express, implied or statutory (including, without limitation, any implied warranties for conditions of merchantability, fitness for particular purpose, title, non-infringement or misappropriation or intellectual property rights of a third-party, custom, course of dealing, trade, quite enjoyment or accuracy of informational content or results of system integration) and any warranty https://www.unionwireless.com/ broadband-terms-conditionsties or conditions arising under any other legal requirement. Union makes no warranties regarding the security, accuracy, reliability, timeliness, and performance of the Service. In addition, the warranty on Union equipment is limited to the manufacturer’s warranty, if any.

Changes to Service of this Agreement. Union is not obligated to give you notice of changes to this Agreement before it becomes effective. You should review the Agreement at the time it becomes effective for you. Subject to any applicable rules or laws, Union may:

Change the following terms at any time, effective upon posting, located at /broadband-terms-conditions.

Change the following with or without written notice to you, including e-mail: (i) stop offering the Service and/or leased Equipment; (ii) modify the Service and/or any of the terms and conditions of this Agreement; and/or, (iii) reduce MRCs or NRCs. Please check such Web site and your e-mail regularly for changes.

Upon 30-day notice to you: (i) increase MRCs and/or NRCs; or (ii) change this Agreement or the Service in a way that directly results in a material and adverse economic impact to you. Union may reduce the foregoing notice period where commercially reasonable and/or if such change is based upon Regulatory Activity. Except as specified in the Dispute Resolution and Arbitration; Governing Law provision below, your continued use of the Service and/or Equipment constitutes acceptance of those changes. You must immediately stop using the Service and Equipment and cancel your Service if you do not agree to the changes. Any changes you make or other terms you add to this Agreement, or propose in any other documents, written or electronic, are void.

Data Management and Security. Subject to and in accordance with Union’s Acceptable Use Policy You are responsible for the security of your devices, peripherals, and data against outside intrusion. The Federal Trade Commission publishes information about computer security available at https://www.consumer.ftc.gov/articles/0009-computer-security.

You are responsible for the management and security of your data, including without limitation: backing up and restoring your data; managing file and print sharing; implementing procedures for accuracy of data and its transmission; and implementing security such as anti-virus and firewalls. Union is not responsible or liable for management or security of your data in any manner whatsoever, including, without limitation, loss of your data or back-up or restoration of your data.

Installation, Maintenance and Support. You may choose on-site installation for a charge or select self-installation method. Charges may apply for certain maintenance, trouble isolation, support Services and if a technician is dispatched. Charges may be per technician, may vary depending on when Services are performed (e.g., time of day and weekday, holiday, and weekend), and may include a minimum charge regardless of the actual number of hours worked. Union will notify you of any applicable charges in advance of your incurring such charges. If you report trouble, you must pay a dispatch charge if the trouble is not found in Union facilities. There will be no charge if the trouble is found in Union equipment. A dispatch charge will also apply if: (A) a customer requests a Service date change and fails to notify Union before the original Service date and a technician is dispatched; or (B) Union technician is dispatched for maintenance or Service and no trouble is found in Union facilities (applies each time this happens). Any requested repairs to your facilities or equipment are not included in the dispatch fee and will be charged on a time and material basis. Union conducts periodic quality control testing to verify network performance. When required by law, Union discloses testing results to regulatory authority.

Payment Billing. Charges are billed monthly with MRCs and NRCs billed in advance and usage and governmental charges billed in arrears. Your first bill will cover both the partial month of Service from the date your Service is activated up to the first day of your assigned bill cycle date, and your first full month of Service in advance. Depending on your Service, discount and promotions may not apply during the partial month of Service. However, you will receive all applicable Service discounts and promotions for the entire promotional period if applicable. You will pay all charges billed by the due date set forth in your billing statement, as well as any late charges.

You are responsible for providing all information necessary for Union to provide and bill your Service and Equipment. You affirm that the information you provide Union is correct and complete and that you will promptly notify Union whenever your personal or billing information changes. If you elect to pay by credit card you are solely responsible for directly updating, or notifying Union, of any changes to your credit card (including card number, expiration date, billing address or card status). You agree that any incorrect or false information may result in Service provisioning or delivery delays or suspension or termination of Service.

Disputes. The billed rate will continue unless you promptly inform Union, in writing, that the billed monthly rate is incorrect. You will be charged a late fee on any amounts withheld that are not in dispute or ultimately determined to be correct. You will pay Union’s expenses incurred to recover withheld amounts, including reasonable attorney’s fees, costs, and expenses, if you choose not to pay disputed funds which are determined to be correct charges.

Discounts. (i) Bundled Discount. When you purchased the Union Broadband Internet Service, you agreed to a specific price. Similarly, some service offerings may offer a discount on the Service if you sign up for other Union services (“Bundle Discount”). You agree to maintain your Service and any bundled services for the applicable term of the Bundled Discount, as applicable. If you signed up for a Bundled Discount, the price under the applicable plans is valid until one of the following events occurs, at which time the price of your Service may revert to the then-existing price for such Service: (1) you drop one of the Union services that you were required to purchase to receive the special Bundled rate; (2) you change your current Service address to another Service address where Union Broadband Internet Service is not available; or, (3) Union exercises its right under this Agreement to terminate your Service for use of the Service that violates this Agreement and/or Union’s Acceptable Use Policy.

(ii) Auto Pay Discount. Based on the Services purchased, you may be eligible for a discount from the Monthly Recurring Charges (MRC) from your monthly bill if you enroll in Union’s Auto Pay (AP) and Paperless Billing (described below) programs, subject to the following terms and conditions: (1) You must be enrolled in and maintain eligibility to participate in Union’s AP discount program as described herein; (2) Discount only applies to those accounts that are setup on Auto Payment via an ACH bank account and configured for paperless billing; (3) accounts that have Auto Payment removed from an account, a billing account changes from an ACH bank account, a payment is returned for insufficient funds, or paperless billing removed from an account will have the discount removed; or, (4) Union , at its sole discretion, chooses to modify or discontinue this discount.

Auto Payment Each month, you authorize Union to automatically charge or debit your designated ACH credit card/debit card or bank account, for the amount due on your bill. The Automatic Payment (“AP”) charge or debit will be made on the date that is specified in your monthly billing notice or your monthly bill, which Union will provide at least 10 days in advance of the AP payment date. You understand that when the charge or debit date for your AP payment falls on a weekend or holiday, Union will initiate the charge or debit on the next business day. While your AP service is being activated, it is your responsibility to keep your account(s) current and contact Union if you do not receive your bill notice. You authorize Union to treat your electronic signature as evidence of your consent to save your payment information and initiate electronic payment transactions from your designated ACH bank account. Your authorization via electronic signature has the same effect as a handwritten signature on a paper-formatted contract. You agree to pay your Union bill until the AP enrollment is established. To cancel AP, you should access your account payment preferences at Union’s online billing portal, contact your local Union retail store, or call 1-833-209-UWBB. You understand your participation in AP is subject to Union approval. (6) Union and participating financial institutions reserve the right to terminate your participation in this payment option at any time, as authorized by applicable law. (7) Union sets the criteria for AP eligibility and may, at any time and at its sole discretion, accept, deny, or cancel AP. To cancel AP, you must access your account payment preferences at the Union online billing portal, contact your local Union retail store, or call 1-833-209-UWBB.

Paperless billing.

    • (1) If you request to receive your bill only electronically, you understand and agree that you will no longer receive a paper statement, and Union will send email notifications to the e-mail address you provide when you enroll, notifying you that your statement is available online. By agreeing to Paperless Billing, you are confirming to Union that you can access all information provided to you in electronic form. If you have more than one account with us, you will need to select a statement delivery method for each account.
    • (2) You understand that there may be a time lag between when you stop receiving a paper bill and start receiving electronic Paperless Billing notifications. While your Paperless Billing service is being activated, it is your responsibility to keep your account(s) current and contact Union if you do not receive your bill notice. You agree that you are responsible for maintaining a valid e-mail address and agree to notify us of any change in your e-mail address.
    • (3) You further agree that all change in terms, notifications, legal and other notices (such as notices about changes to the agreements governing your account) that Union provides may be provided only through electronic means.
    • (4) Union sets the criteria for Paperless Billing eligibility and may at any time and at its sole discretion, accept, deny, or cancel Paperless Billing for your account and send a paper bill.
    • (5) To cancel Paperless Billing, you should access your account payment preferences at Union’s online billing portal, contact your local Union retail store, or call 1-833-209-UWBB.

Indemnification. You agree to defend, indemnify and hold Union harmless from and against all liabilities, costs and expenses, including reasonable attorneys’ fees, related to or arising from: (1) any violation of applicable laws, regulations, tariff or this Agreement by you (or anyone who uses your account, with, or without your permission); (2) the use of the Broadband Internet Service or the placement or transmission of any message, information, software or other materials on the Internet by you (or anyone who uses your account, with, or without your permission); (3) negligent or intentional acts, errors or omissions by you (or anyone that uses your account, with, or without, your permission); (4) injuries to or death of any person and damages to or loss of any property, which may in any way arise out of or result from your obligations under this Agreement or your use of the Broadband Internet Service, except to the extent that such liabilities arise from the gross negligence or willful misconduct of Union; or, (5) claims for infringement of any intellectual property rights arising from your use of the Union Broadband Internet Service.

Limitation of Liability: Union makes no guarantees or warranties, expressed or implied, including without limitation fitness for a particular purpose or use or merchantability. In no event shall Union be liable for special, consequential, indirect, or treble damages, attorneys’ fees, or court costs in contract or in tort. Union’s sole and maximum liability exposure for any damage caused by Union shall be a refund of the amount paid by you to Union for the month in which your claimed loss occurred. This Agreement is not for the benefit of any third party except Union’s parent company, affiliates, subsidiaries, and successors in interest.

No Waiver: In no case shall Union’s failure or refusal to enforce any of its rights under this Agreement, in any instance, be a waiver of Union’s right to enforce all its rights in another instance. No waiver by Union of any right or obligation arising hereunder will be effective unless such waiver is in writing signed by Union.

Confidentiality and Privacy: You and Union are individually responsible for complying with the privacy laws to which each is subject. Neither you nor Union will disclose any confidential information pertaining to the other unless required or permitted to do so under applicable law or regulation. You may authorize Union to discuss and disclose your proprietary network information to your legally authorized agent and the authorization will be effective without need for further authentication or authorization until revoked by you. Such authorization or revocation must be directed to Union in writing, signed by you or your legally authorized representative.

Returned Checks: Union may charge you $25.00 for any returned or dishonored check.

No Assignment: You shall not assign this Agreement or any of your rights or duties under it without the prior written consent of Union. Union may assign this Agreement or any debt you owe Union without any prior notice to you.

Entire Agreement: This Agreement and any documents incorporated now, hereafter, or after notice to you in the future, including but not limited to the Terms and Conditions for Union Customers, constitute the entire Agreement between you and Union. You cannot rely on other documents or statements of a sales or customer care representative. No verbal or unwritten changes to this Agreement shall be of any force or effect unless in writing and signed by you or your legally authorized representative and Union.

Arbitration: You consent and agree that any dispute or claim arising out of or relating to Services, Equipment, or this Agreement (whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory) will be resolved by binding arbitration. The only exceptions to arbitration are that either party may pursue claims: (1) in small claims courts that are within the scope of jurisdiction, provided the matter remains in such court and advances only individual (non-class, non-representative, non-consolidated) claims; and (2) in court if they relate solely to the collections of any debts you owe Union.

Dispute Resolution and Arbitration Procedures. Before commencing arbitration, you must first present any claim or dispute to Union in writing allowing Union the opportunity to resolve the dispute. If the dispute is not resolved in 60 days either party may proceed with an Arbitration demand. Arbitration is binding. Any Arbitration shall be confidential and neither you nor Union may disclose the existence of content(s) of or results of any Arbitration except as may be required by law, or for purposes of enforcement of this Arbitration agreement.

Miscellaneous:

      • (1) If any term or provision of this Agreement is ruled invalid, illegal, or unenforceable, such term or provision will be construed as narrowly as possible to give effect to the original intent of the parties and the remaining terms and provisions will remain valid, binding, and enforceable.
      • (2) All terms and provisions of this Agreement that should by their nature survive the termination of this Agreement will so survive.
      • (3) Union will not be liable for any delay or failure to perform its obligations hereunder if such delay or failure is caused by a Force Majeure Event, as defined in Section 3 hereof.
      • (4) In the event of any inconsistency between this Agreement and other documents exchanged between you and Union related to the Service or Equipment, the provisions of this Agreement will control unless otherwise stated and agreed, in writing, between the parties.

NOTICE TO CUSTOMER: This document, when signed or when accepted by receipt of notice and continued usage of Service, creates a binding and enforceable agreement between you and Union. The terms and conditions of this Agreement together with pricing information provided to you are understood and agreed to be part of the Agreement. You authorize an investigation of your creditworthiness and the release of information regarding your credit experience. For new customers, this Agreement is not valid without signature.

INTRASTATE TELECOMMUNICATIONS SERVIC REGULATIONS AND SCHEDULE OF CHARGES APPLICABLE TO INTRASTATE TELECOMMUNICATIONS SERVICE FURNISHED BY UNION TELEPHONE COMPANY
Non-Discrimination Statement
Non discrimination image

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident.

Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA's TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.

To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at How to File a Program Discrimination Complaint and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by: (1) mail: U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, SW, Washington, D.C. 20250-9410; (2) fax: (202) 690-7442; or (3) email: program.intake@usda.gov.

USDA is an equal opportunity provider, employer, and lender.

children looking at computer screen
Your family and Union

In 2019, the Utah State Legislature passed modifications to Utah Code §76-10-1231 regarding an internet provider’s obligation to aid in the protection of minors from potentially harmful online material. Union offers both mobile and broadband internet service, which enables our customers to access the internet on a variety of devices. While internet access is a wonderful, useful part of life, we recognize the importance of providing education and options for families to protect their children from inappropriate or potentially harmful content. We strive to support and empower our customers and communities, and are happy to provide help, guidance, and resources whenever possible.

What is content filtering?

In the simplest terms, content filtering is hardware or software a subscriber or provider can use to limit access to certain online materials.

To elaborate, content filtering and parental control software provides user assistance with monitoring and limiting the content accessible by a minor. Many of these services offer additional parental support such as settings to monitor social media usage, ways to set restrictions on what data can be shared between networks, and the ability to create schedules for app usage.

Popular options for content filtering include1:
  • Google Family Link (mobile)
  • OpenDNS (router-level)
  • Qustodio (PC, mobile)

You can learn more about what content filtering options are available and read user reviews by visiting reputable websites such as PC Magazine and CNET, or by visiting your device’s app store.

Some popular options for PC-based content filtering available are:No matter which option is right for your family remember that filtering is fallible, and is only part of the solution. We encourage families to have open discussions about appropriate online activities, how to stay safe, and how to grow healthy internet habits.

1 No matter which option is right for your family remember that filtering is fallible, and is only part of the solution. We encourage families to have open discussions about appropriate online activities, how to stay safe, and how to grow healthy internet habits.

Union's Network Practices

In general, Union neither gives preference to, nor delays, internet traffic. We operate a First In-First Out network for both inbound and outbound traffic.

  • Congestion management involves overall provisioning of adequate internet backbone capacity to provide service at subscribed data rates and does not involve measures that prefer or prioritize one type of traffic over another.
  • There are no application-specific behaviors.
  • Device attachment rules only prevent attachment by malicious equipment.
  • Standard security is limited to proprietary measures to ensure the stability of the network as a whole.
Union's Performance Characteristics

Union provides broadband access using several service delivery methods, and offers a wide selection of plans, bundled service options, custom offerings, and ala carte options. Generally, customers can expect data throughput rates to meet or exceed the subscribed level. To review current plans and pricing, please visit unionwireless.com/broadband-plans or contact us at 833-209-UWBB (8922).

Wireless Open Internet Disclosure

Union Wireless ("Union") is committed to providing high-quality mobile broadband service to our subscribers and to the subscribers of our roaming partners. Union does not inhibit the ability of its customers to access lawful websites, subject to reasonable network management.

Union's Network Practices

Union uses reasonable network management practices consistent with industry standards to manage its network to ensure reliability is maintained, and to minimize network issues. In general, Union neither gives preference to nor delays internet traffic. Union utilizes various methods to ensure no customer uses a disproportionate amount of bandwidth that would impact other customers’ data experience. Union operates a "First In, First Out" network for both inbound and outbound traffic using an "open pipe" approach, and undertakes best efforts to ensure a high-quality online experience for all its customers. As a result, at times of heavy usage, customers may experience delays in downloading or upload files or a sluggish Web surfing experience. Union's congestion management involves overall provisioning of adequate internet backbone capacity to provide service at subscribed data rates and does not involve measures that prefer or prioritize one type of traffic over another. There are no application-specific behaviors.

Union's Wireless Data Network Performance Characteristics and Commercial Terms

Union allows its customers to choose from several rate plans. Information on these plans is available on our website at https://www.unionwireless.com/wireless-plans. The data transfer rate averages approximately 97Kbs and is offered to subscribers in various price and volume combinations as part of their wireless service. Customers can verify speed using a variety of third-party websites such as www.broadband.gov/qualitytest/about/ (as of November 20, 2011), to measure the provisional speeds of Union's broadband service. Such third-party websites are not affiliated with Union and the company does not make any guarantees as to the accuracy of test results obtained through those third-parties. Actual speeds may vary due to area, coverage, compression, among other factors.

Device Restrictions

All phones and devices connecting customers to Union's network must either be provided by Union or otherwise approved. Device attachment rules allow attachment by any unlocked GSM device but prevent attachment by equipment recognized as malicious. More information about the specific devices approved for use on Union's network can be found at its retail website at https://unionwireless/devices.

Security Measures

Union offers its wireless broadband customers unrestricted access to all of the lawful content, services, and applications available on the Internet. Security measures are limited to proprietary measures to ensure the stability of the network as a whole.

Privacy Policy

To review Union's privacy policy regarding customer proprietary information, please click here

Customer comments or complaints should be directed to:
  1. By Mail: PO Box 160, Mountain View, WY 82939
  2. By Phone: 1-888-926-CARE(2273)
  3. By Email Click Here
To All Union Fiber Optic Network Customers:
EMERGENCY 911 INFORMATION

Union home phone service provides Emergency 911 services. If you ever need to access emergency services (fire, police, or ambulance,) simply dial 911 on your phone and your call will be routed directly to the nearest public-safety operator. Emergency services will be able to find you because your phone number and address are electronically routed to the 911 operator the moment your call goes through.

BACKUP POWER REQUIREMENT

Voice services provided through a fiber optic, or fixed wireless, network require electric power to make a phone call. As such, in the event of a power outage, a backup power source (such as a generator or battery backup) is required to make any calls, including emergency calls to 911. Without a backup power resource, Union phone service provided through a fiber optic network and/or fixed wireless network will not operate during a power outage; The only way to maintain the ability to use such services is by using some form of backup power.

PURCHASING BACKUP POWER

A backup battery for phone service allows you to continue to use your home voice services during a power outage.

For your convenience, Union offers two purchase options:

  • Unit 1, Current Price: $92 - CyberPower Backup Battery, 8 hours standby time and approximately 5 hours talk time, North America, Indoor UPS 12V DC, 7.2AH, 36W, 7 pin power connectors
  • Unit 2, Current Price: $194 - CyberPower Backup Battery, 24-hours standby time and approximately 14 hours talk time, North America, Indoor 12V DC UPS, 20AH, 30W, IEC320 C7 2-Prong Cord

Union also offers additional power cords ($10.)

You may choose to purchase a backup battery from Union or any other source; There are other types of power generation such as solar, car, or mechanical charges you may research, though these are not available through Union. Your purchase should be an American standard, regular backup battery or UPS system, with an output voltage of 12V DC.

Union fiber optic network and fixed wireless network modems have the capability to accept backup power with the following technical specifications:

  • Nominal output voltage: 12V DC
  • Nominal input voltage: 100V AC – 240V AC
  • Battery type: Sealed, Maintenance Free Lead-Acid Battery
USING BACKUP POWER

During a power outage, you can maximize the battery power of backup battery by avoiding unnecessary calls and limiting the duration of any calls you make or receive. If your home is vulnerable to extended power outages, you may purchase additional backup battery units to provide additional backup power.

Battery backup units sold by Union are not intended to provide power to any services other than voice. Home security systems, medical monitoring devices, cordless telephones, and other telephony equipment that require electricity to operate will not work in a power outage. Your Union backup battery cannot be used to power these devices. To maintain power to telecommunications devices other than your Union-issued modem, you must have a battery backup compatible with those devices that would allow them to function without electricity to your residence. You are responsible for providing and installing battery backup for your cordless telephone and other telecommunications devices and ensure that they operate during a power outage.

BACKUP BATTERY CARE

Backup batteries sold by Union can be safely stored in dry conditions between: 5°F – 113°F (-15°C – 45°C). Important note: Storing the backup battery above 77°F (25°C) will significantly reduce the life of the battery.

Testing and monitoring instructions for the battery are located on the manufacturer’s website. Refer to the detailed instructions from the online user manual for the following information:

  • Proper use, storage, and care
  • Periodic testing
  • Monitoring the status of the backup battery and ensuring that the battery is charging normally
  • Monitoring the condition of your modem battery

We encourage you to monitor your equipment regularly and replace the backup batteries as needed. Union is not responsible in the event a backup battery fails to provide adequate power during a power outage.

BATTERY WARRANTY: For warranty information and claims on a CyberPower Backup Battery, the manufacturer may be contacted at www.cyberpowersystems.com.
IMPORTANT INFORMATION ABOUT ROBOCALL BLOCKING

In 2019, Americans were inundated with 58.5 billion robocalls, which was an increase of 22% from the 47.8 billion calls received in 2018. Unwanted robocalls are the largest source of consumer complaints to the FCC and the FTC.

Union Telephone Company (Union), as your service provider, believes your phone should allow calls only from people welcomed or previously agreed to by you, and our goal is to reduce customer frustration and increase customer satisfaction.

Union has partnered with TNS (Transaction Network Services) to provide you with a robocall filtering solution designed to reduce the number of robocalls on your Union service, while allowing legitimate calls to pass through to you. This robocall blocking effort is free of charge.

Frequently Asked Questions
WHAT ARE ROBOCALLS?

Robocalls are fraudulent calls (generally an automated prerecorded message) that contact a large number of people directly and which are unwanted and can be potentially dangerous.

HOW DOES ROBOCALL FILTERING WORK?

The system continually seeks to identify and block the following types of unwanted calls:

Robocalls – Unwanted pre-recorded messages from computer-generated dialers Fraud - Live calls from scammers trying to get personal information, such as your Social Security number or banking details Other - Calls confirmed as dangerous, spam, or otherwise unwanted

ARE ALL ROBOCALLS BEING BLOCKED?

The simple answer is no. Some calls that may appear as robocalls are helpful, like appointment confirmations and public notices, while others are meant to cause harm. Union strives to block the harmful robocalls. Despite Union’s best efforts, spoofers can be especially difficult to block due to the various methods they use to hide the originating telephone number.

WHAT TYPE OF CALLS WILL UNION BLOCK?

Union’s call-blocking solution aims to block as many calls made with malicious intent as possible. These calls could potentially invade your privacy and subject you to identity theft, money scams and other forms of fraud.

HOW CAN I REPORT MALICIOUS ROBOCALLS?

If you want to report a robocaller, spoofer or scammer, feel free to add your number to the Nationwide Do Not Call Registry at www.donotcall.gov. If you receive an unwanted call after your number has been on the National Registry for 31 days, report it to the FTC here.

WHAT TO DO IF I THINK A NUMBER IS WRONGLY BLOCKED?

Contact Union’s Customer Care department here. Your call will help Union to improve its service with your report.

WHAT IF I DO NOT WANT ANY OF MY INCOMING CALLS TO BE BLOCKED?

Any Union customer may opt-out of the Robocall Blocking Service by contacting Union Customer Customer Care here.

Hearing Aid Compliance PDF
Hearing Aid Compliance & Compatibility

The FCC has adopted the American National Standards Institute (ANSI) technical standard C63.19 (the 2011 ANSI Standard) to define and measure the hearing aid compatibility of digital wireless handset models operating in frequency range of 698 MHz – 6 GHz.

Aid Compliant phones listed as ANSI 2007 tested having only been tested and designated as hearing aid-compatible under the ANSI 2007 Standard; they have not been tested for hearing aid compatibility under ANSI 2011 Standard.

Hearing Aid Compliant phones listed as ANSI 2011 tested having only been tested and designated as hearing aid-compatible under the ANSI 2011 Standard; they have not been tested for hearing aid compatibility under ANSI 2007 Standard.

Hearing Aid Compliant phones have been tested and rated for use with hearing aids for some of the wireless technologies it uses. However, there may be some newer wireless technologies, such as voice service over Wi-Fi, used in this phone that have not been tested yet for use with hearing aids. It is important to try the different features of this phone thoroughly and in different locations, using your hearing aid or cochlear implant, to determine if you hear any interfering noise. Hearing Aid Compatible phones are made available at Union Wireless retail stores for customers to conduct a physical test of the phone to ensure compatibility with your hearing aid or cochlear implant. Consult your local Union Wireless retail store or the manufacturer of this phone for more information on hearing aid compatibility. If you have questions about return or exchange policies, consult your local Union Wireless retail store.

The Apple iPhone 5 has the option for the end user to reduce the maximum power at which the handset will operate (maximum 2.5 decibels). This feature does not function for emergency calls to 911. To turn on hearing aid mode for iPhone 5: go to Settings > General > Accessibility. Hearing aid mode on iPhone 5 modifies the phone’s acoustic settings to improve compatibility with hearing aids set in "T" or telecoil mode. Hearing aid mode reduces the transmission power of the cellular radio in the GSM 1900 MHz band, which may result in decreased 2G cellular coverage.

Wireless Terms and Conditions
Broadband Terms and Conditions
TERMS AND CONDITIONS FOR UNION WIRELESS CUSTOMERS

Union and Customer mutually covenant and agree that the following Terms and Conditions shall apply to all Union retail customer accounts.

  1. UNION TELEPHONE COMPANY

    d/b/a Union Wireless (Union) with corporate offices located in Mountain View, Wyoming, is the provider of the wireless service herein known as Union.

  2. Service/Customer.

    This Agreement entered between Customer and Union is for a minimum period as indicated on the WIRELESS SERVICE AGREEMENT. (“Service Commitment”)

  3. Interpretation/Law.

    The application and interpretation of this Agreement shall be in accordance with the Laws of the State of Wyoming, without regard to its conflicts of law rules, and any applicable Federal law. Exclusive venue and jurisdiction for any suit or arbitration arising out of or related to this Agreement or the Union Service Agreement shall be in the appropriate forum in Uinta County, Wyoming.

  4. Company Billing Policies/Deposits:

    Bills are payable upon receipt and are overdue if not paid by the bill due date. Customer must pay all government taxes, assessments, and fees. Late payment charges will be assessed in accordance with Union Telephone Company’s service tariffs on file with the appropriate State Public Utilities Commission or Public Service Commission as applicable. Customer’s service shall be suspended if a bill is not paid within 30 days of the bill due date. Bills not paid within 30 days of the bill due date are delinquent and Customer’s service may be immediately disconnected. Customer shall pay to Union all collection costs and expenses including reasonable attorney’s fees and costs. Restoration of Customer service requires payment of all outstanding bills plus a $20.00 re-connection fee per line or handset and Union may also require a deposit in certain instances.

    Customer agrees to pay any deposits which may be required by Union to secure Customer’s account. Such deposits may be returned only after 6 months of consecutive on-time payment. Should there be an unpaid balance on a bill or if Customer is disconnected for non-payment within the term of the Agreement, Union may apply Customer’s deposit and any accrued interest to Customer’s unpaid billings. Any remaining deposit funds will be returned to Customer, subject to the limitations of this section.

    Union provides affinity programs which offer discounted rates on Union services to members of certain recognized groups or entities. If Customer is eligible to participate in a reduced rate group or affinity discount program offered by Union, Customer’s eligibility for such discount will terminate when Customer’s membership or participation in the group or entity receiving such discount ceases, thereafter Customer will be subject to the standard rates charged by Union for non-discounted services. Customer may be required to provide evidence of eligibility for participation in any reduced rate group or affinity program, subject to verification by Union at any time.

    Should Customer deactivate the Union service(s) for any reason, or Union deactivates Customer permanently for non-payment, any deposit will be applied against the unpaid balance of the account. Any credit left from the deposit will be refunded after all charges incurred have been processed and paid. This includes, but is not limited to, such items as toll charges, local and roaming airtime charges, early termination fees and service order charges.

  5. Termination.

    For each wireless device purchased from Union with a subsidy by Union (“Subsidized Device”), an early termination fee (“ETF”) will be charged if Customer terminates this Agreement voluntarily or by default before the end of its term. The ETF is calculated as follows: (a) List Price of the Subsidized Device at the time of Agreement, (b) minus the Activation Price paid to Union by Customer, (c) plus the List Price of any included

    AppleCare+™ promotions (if any), (d) plus the dollar amount of any Union promotions that benefitted

    Customer at the time of contract (for example, additional discount upon purchase of the Subsidized Device). For each full month of Customer’s Service Commitment that is completed with timely payment of all fees, charges, and other amounts due to Union, the ETF will decrease by the ETF divided by the number of months in the Agreement term. In no event will the ETF be reduced to less than $0.00.

    A voice plan is required on all voice-capable Subsidized Devices, unless specifically noted otherwise in the terms governing a Customer’s service plan. An eligible data plan is required for certain Subsidized Devices designated by Union as Smartphones. If it is determined that Customer is using a voice-capable Subsidized Device without a voice plan, or Customer is using a Subsidized Device designated as a Smartphone without an eligible voice and data plan, Union reserves the right to switch Customer to the applicable service plan or plans and charge Customer the appropriate monthly fees or assess the ETF charges described above.

    Customer may terminate this Agreement within fourteen (14) days after activating service without paying an ETF or an early services termination fee for the data or text plan. In such instance, Customer must pay applicable service fees and charges incurred through the termination date, but Union will refund Customer’s activation fee, if any, and Customer must return to Union any Subsidized Device and accessories purchased with this Agreement. Union may charge Customer a restocking fee. Returned devices and accessories (“Equipment”) must be in the manufacturer’s original packaging and be in like-new condition (no physical, water, or other damage). The returned Equipment must include all original components such as the device, battery, charger, manual, unopened software and invoice/receipt. Customer must remove any confidential, proprietary or personal information stored on the device by Customer before returning the Equipment. Union is not responsible for any confidential, proprietary, or personal information remaining on the returned Equipment not removed by Customer.

    Returned Equipment may not be eligible for refund and the Equipment may not be returned if:
    • (a) Equipment was returned more than 14 days from the purchase or ship date; or
    • (b) Equipment was determined to be ineligible (e.g. opened software, liquid physical or other damage).

    The following purchases are excluded and cannot be returned or exchanged under this policy:
    • (a) Equipment purchased from an independent agent, which must be returned to agent; or
    • (b) Equipment received through an equipment protection program.

    Customer may be required to return any Equipment purchased with the service before Customer’s account will be cancelled. If Customer is cancels service within the 14day return period, but does not return the Equipment within the return period, Union may charge Customer an amount equal to the full retail price of the Equipment.

    If Customer paid a security deposit, 1 to 2 billing cycles may be required to process the return of the security deposit. The charges for service used on the account before the service termination date will be deducted from the security deposit.

    Notwithstanding the termination provisions provided in this Section, Union complies with the Veterans Benefit Act of 2010. Section 302 of the Act provides for the following:

    • (a) A service member can terminate a contract for wireless or telephone exchange service at any time without ETF charges after receiving notice of military orders to relocate for a period of 90 days or more to a location that does not support the contract.
    • (b) The telephone number of a service member who terminated a contract, and whose period of relocation is for a period of three years or less, must be kept available if the service member re-subscribes to the service within 90 days of the last day of relocation. Upon re-subscription under these circumstances, no service activation charge will be made.
    • (c) Permits certain family plan contracts for wireless service entered into by a family member of a service member to be terminated. The service member must be a designated beneficiary of the contract, and must be otherwise eligible to terminate the contract.
    • (d) No later than sixty (60) days after termination of the contract, Union must refund any fees for the period extending past the termination date, except for the remainder of the monthly or similar billing period in which the termination occurs.

    Either party may terminate this Agreement at any time after the Service Commitment ends. Union may terminate this Agreement at any time without notice if we cease to provide service in your area.

  6. Default.

    Union may interrupt or terminate Customer’s service without notice if Customer engages in any Event of Default. Events of Default hereunder include, but are not limited to: any conduct that violates this Agreement or any terms and conditions of Customer’s rate plan; engaging in abusive, derogatory, or similarly unreasonable conduct with any of Union’s representatives; discovery by Union Customer is underage; Customer’s failure to make all required payments when due; providing Union with inaccurate credit information; or if Union reasonably determines that Customer’s Device is used for any unlawful purpose or in any manner that adversely affects Union’s service. Union reserves the right hereunder in its sole discretion to require Customer to pay any requested advance payment or deposit.

  7. Prices and Terms and Conditions

    are Subject to Change/Taxes not Included. Union may change prices or revise any other terms and conditions of Customer’s Plan or of this Agreement at any time. Prior to any such revision(s) Union will provide Customer with written notice of the changes, including the effective date of such change(s); Customer’s use of service after the effective date of the change(s) is conclusive evidence of Customer’s acceptance of the change(s). Notification of any change(s), including updated terms and conditions of Customer’s Plan and/or this Agreement will be provided with Customer billing. Such change(s) will also be posted to Union’s website at: www.unionwireless.com. Union, at its sole discretion, may elect to grandfather Customer into Customer’s existing plan or this Agreement without providing written notice. If a change to Customer’s Plan or this Agreement has a material adverse effect on Customer, Customer may elect to cancel the affected line of Service within 30 days of receipt of notice, without application of ETF. Union plan prices do not include applicable taxes. Customer agrees to maintain current postal and email addresses with Union to receive any notification(s) required or permitted under this Agreement, or the Customer’s Plan.

  8. Minute Increment Charges/Use.

    Voice airtime and other measured usage are charged in full-minute increments. Actual airtime/use is rounded up to the next full increment at the end of each call for billing purposes. Union bills a full-minute increment of usage for every fraction of the last minute used on each wireless call. Airtime is charged whether Customer initiates or receives calls. Calls are timed from when Customer presses SEND or answers an incoming call until the network confirms completion of the call. Customer minutes will be expended in the following order, as applicable: Top Ten Minutes (if available); Night and Weekend Minutes; Mobile to Mobile Minutes; Anytime Minutes; and Overage Minutes. Unanswered outgoing calls 30 seconds or longer incur airtime charges. There are additional charges for international calls and other services outside the United States of America and its Territories.

  9. Monthly Recurring Charges.

    Monthly Recurring Charges (“MRC”) are the charges billed for the service plan to Customer every month for the duration of Customer’s Agreement. Customer is billed one month in advance of service rendered. The base MRC is the monthly billing for Customer’s Plan plus the MRC for any data plans the Customer signs up for. The Total Monthly MRC includes such additional services as Customer may select in addition to Customer’s Base MRC and includes, for example, Union’ Handset Insurance Program; Enhanced Voicemail, Extended Night & Weekend Minutes, Carefree Calling and Additional Line Charges.

  10. In addition to Customer’s MRC, Customer may incur additional charges for services not in Customer’s Plan, including but not limited to: Overage, Data, International Roaming and Toll, Text, Picture and Video Messaging and Content Downloads, and operator services.

  11. Home Calling Area.

    The Union Home Calling Area can be found at www.UnionWireless.com or may be obtained upon Customer request at all Union sales locations.

  12. Top Ten Minutes.

    Certain Union plans include Top 10 Minutes. If Customer’s plan includes Top 10 Minutes, they apply as follows: Top Ten calling is included on voice calling plans with a Base Monthly Recurring Charge (“Base MRC”) of $54.95 or higher. Top Ten calling allows unlimited nationwide calling to or from any combination of 10 U.S. wireless and landline phone numbers from Union’s Home Calling Area or while roaming anywhere within the United States of America (excluding 411; voicemail; toll-free; 900/976 and other pay-per-call services, e.g. tech support, psychic advice, other chat line numbers, and premium rate numbers and calling card and Customers’ own numbers). Top Ten numbers may be changed a maximum of one time every thirty-day period. Call duration and/or continued eligibility for Top Ten calling may be limited or terminated for (i) consumer protection or (ii) abusive conduct (iii) abnormal call pattern(s) or (iv) if Customer’s Base MRC on a voice calling plan is less than or falls below $54.95. This feature is only available in United States of America or its Territories and is not available for international calls or international roaming. This Plan may be changed or discontinued at the discretion of Union.

  13. Night and Weekend Minutes.

    Certain Union plans include Night and Weekend Minutes. If Customer’s plan includes Night and Weekend Minutes, they apply as follows: Voice calling plans with a base MRC of less than $54.95 provide unlimited Night and Weekend Minutes so long as Customer is in Union’ Home Calling Area; Night and Weekend Minutes calls initiated or received by Customer outside of Union Home Calling Area are not free and will result in depletion of Anytime Minutes and/or Overage Minute charges. Voice plans with a base MRC of $54.95 or more also allow Customer to initiate or receive Night and Weekend Minute calls while roaming anywhere in the United States of America or its Territories but not for international calls or international roaming. Nights are from 9:00 p.m. to 6:00 a.m. Weekends are from 9:00 p.m. Friday to 6:00 a.m. Monday. Times are based on the location of the mobile device at the beginning of the call.

  14. Mobile to Mobile Minutes.

    Certain Union plans include Mobile to Mobile Minutes. If Customer’s plan includes Mobile to Mobile Minutes, they apply as follows: Voice calling plans with a Base MRC of less than $54.95 provide unlimited Mobile to Mobile Minutes so long as Customer is in the Union Home Calling Area; Mobile to Mobile calls initiated or received by Customer outside the Union Home Calling Area are not free and will result in depletion of Anytime Minutes and/or Overage Minutes charges. Voice calling plans with a Base MRC of $54.95 or more allow Customer to initiate or receive Mobile to Mobile Calls from anywhere in the United States of America.

  15. Mobile to Mobile calls must be between one Union Customer and another Union Customer.

  16. Data Services.

    Some Union plans include data services which allow access to the internet. If Customer’s plan does not include data services, Customer shall incur additional charges for using data services. All Customers shall incur additional charges when Customer is outside the Customer’s Home Calling area (as defined by Customer’s service plan), and accesses the internet; applicable current rates can be found at www.unionwireless.com/international or 1-888-926-CARE (2273). For Customer data service usage outside the United States of America and not part of Customer’s plan, Union rounds up to the nearest kilobyte (KB) per session; however, some of Union’ international roaming partners round up to the nearest 10 kilobytes, which is billed to Customer. Out of plan data usage within the United States is rounded up to the nearest megabyte (MB). Applicable current rates for the foregoing may be found at www.unionwireless.com or by calling 1-888-926-CARE (2273).

    • (a) ALL SIMPLE, SIMPLY SHARED, UNLIMITED3, UNLIMITED ENHANCED, UNLIMITED PREMIUM OR OTHER LEGACY PLAN CUSTOMERS ARE HEREBY EXPLICITLY ADVISED that to reduce the risk of overage charges that may exceed Customer’s ability or willingness to pay, Union may limit the data speeds of any Customer/User if Customer’s usage exceeds the monthly data allotment (or shared bucket) of Customer’s selected plan by a certain threshold for the remainder of the month. Usage shall, in any event, and regardless of the speed, incur additional charges per Gigabyte (GB) used during the month, in accordance with Customer’s plan’s terms and prices. Customers who repeatedly experience limited speeds due to exceeding their data plan allotments or overage charges should consider changing to a plan that is more appropriate to Customer’s actual data usage. Unless Customer’s plan specifically provides for it, unused data allotments in any month do not roll over to succeeding months.

      (b) UNLIMITED PLAN CUSTOMERS ARE HEREBY EXPLICITLY ADVISED that Union may restrict the data speeds of any Customer/User for excessive usage (greater than 25GB or greater than 10GB of tethering/hotspot traffic per individual service line during Customer’s billing cycle) as follows:

      • o Usage Amount: Less than 25GB

        o Throughput limitations:

        Max Uplink 512kbps
        Max Downlink 1mbps

      • o Usage Amount: Greater than 25GB, but less than 40GB

        o Throughput limitations:

        Max Uplink 512kbps
        Max Downlink 1mbps

      • o Usage Amount: Greater than 40GB, but less than 50GB

        o Throughput limitations:

        Max Uplink 512kbps
        Max Downlink 512kbps

      • o Usage Amount: Greater than 50GB

        o Throughput limitations:

        Max Uplink 256kbps
        Max Downlink 256kbps

      • o Tethering/Hotspot Usage Amount: Greater than 10GB of tethering/hotspot traffic

        o Throughput limitations (the slower of the applicable usage level, or the below limitations apply)

        Max Uplink 768kbps
        Max Downlinks 768kbps

      • o Canada Usage Amount: Greater than 500MB per day of data usage

        o Throughput limitations (the slower of the applicable usage level, or the below limitations apply)

        Max Uplink 256kbps
        Max Downlink 256kbps

        (c) UNLIMITED ENHANCED PLAN CUSTOMERS ARE HEREBY EXPLICITLY ADVISED that Union may restrict the data speeds of any Customer/User for excessive usage (greater than 50GB or greater than 20GB of tethering/hotspot traffic per individual service line during Customer’s billing cycle) as follows:

      • o Usage Amount: Less than 50GB

        o Throughput limitations:

        Max Uplink 512kbps
        Max Downlink 1mbps

      • o Usage Amount: Greater than 50GB, but less than 65GB

        o Throughput limitations:

        Max Uplink 512kbps
        Max Downlink 512kbps

      • o Usage Amount: Greater than 65GB, but less than 75GB

        o Throughput limitations:

        Max Uplink 256kbps
        Max Downlink 256kbps

      • o Usage Amount: Greater than 75GB

        o Throughput limitations:

        Max Uplink 256kbps Max Downlink 256kbps

      • o Tethering/Hotspot Usage Amount: Greater than 20GB of tethering/hotspot traffic

        o Throughput limitations (the slower of the applicable usage level, or the below limitations apply)

        Max Uplink 768kbps
        Max Downlinks 768kbps

      • o Canada Usage Amount: Greater than 500MB per day of data usage

        o Throughput limitations (the slower of the applicable usage level, or the below limitations apply)

        Max Uplink 256kbps Max Downlink 256kbps

        (d) UNLIMITED PREMIUM PLAN CUSTOMERS ARE HEREBY EXPLICITLY ADVISED that Union may restrict the data speeds of any Customer/User for excessive usage (greater than 50GB or greater than 20GB of tethering/hotspot traffic per individual service line during Customer’s billing cycle) as follows:

      • o Usage Amount: Less than 100GB

        o Throughput limitations:

        Max Uplink 512kbps
        Max Downlink 1mbps

      • o Usage Amount: Greater than 100GB, but less than 115GB

        o Throughput limitations:

        Max Uplink 512kbps
        Max Downlink 512kbps

      • o Usage Amount: Greater than 115GB, but less than 125GB

        o Throughput limitations:

        Max Uplink 256kbps
        Max Downlink 256kbps

      • o Usage Amount: Greater than 125GB

        o Throughput limitations:

        Max Uplink 256kbps
        Max Downlink 256kbps

      • o Tethering/Hotspot Usage Amount: Greater than 30GB of tethering/hotspot traffic

        o Throughput limitations (the slower of the applicable usage level, or the below limitations apply)

        Max Uplink 768kbps
        Max Downlinks 768kbps

      • o Canada Usage Amount: Greater than 500MB per day of data usage

        o Throughput limitations (the slower of the applicable usage level, or the below limitations apply)

        Max Uplink 256kbps
        Max Downlink 256kbps

    NOTE: Subject to applicable federal and state law, Union reserves the right to modify or restrict network traffic demands of some or all users at certain times based on reasonable network management requirements or to ensure a reasonable quality and level of service for all users on Union’s network.

    (e)Examples of Prohibited Data Uses. Prohibited data uses include, but are not limited to the following: (1) permitting persons other than the Customer or members of guests of the Customer’s household to use the service, such as by resale or unrestricted tethering in public locations; (2) any activity that adversely affects the ability of other people or systems to access or use either our wireless services or other parties’ internet-based resources; (3) transmitting unwanted, malicious, or harmful traffic, such as spam or phishing; (4) attempted hacking of the network or any other user’s device; (5) intentionally or knowingly uploading or sending data containing viruses, worms, malware, corrupt files, Trojan horses, time bombs, or any other similar data, programs or software, which may damage another user’s access device, the network or the like; (6) denial of service attacks; or (7) any other reason that in Union’ discretion harms Union, our Network or our other customers. Without limiting any other provision of these terms, should Customer participate in any prohibited data uses, Union, in its discretion, may suspend or terminate Customer’s service and may implement reasonable network management to immediately limit or curtail the harms caused by Customer’s prohibited uses without prior notice.

  17. Voice, Text, and Data Service plans are available.

    Such plans are subject to the following disclaimer: Unlimited does not mean prohibited Use. To ensure that all customers have access to reliable services provided at a reasonable cost, Customer is prohibited from using services provided by Union in a manner that interferes with another customer’s use of our service or disproportionally impacts Union’ network resources and may thereby harm other customers, whether Customer is on a bucket or unlimited service plan. Subject to any applicable limits of Federal law, Union reserves the right, without notice or limitation, to terminate individual calls, or after providing notice, offer a different service plan with no unlimited usage components, limit data throughput speeds or quantities, or deny, terminate, end, modify, disconnect or suspend service, or decline to renew service, if Customer engages in any of the prohibited data uses detailed at Section 14(c) above or any prohibited use in Section 18 below, or if Union, in its sole discretion, determines action is necessary for network management or to protect Union, our Network, or other customers from harm or degradation.

  18. Examples of Prohibited Voice Uses. Voice services may not be used for any commercial purposes including, but not limited to: resale, providing conference calling services, monitoring services, data transmissions, transmission of broadcasts, transmission of recorded material, interconnection to other networks, telemarketing, autodialed calls, or other commercial uses, or other connections that do not consist of uninterrupted live dialogue between two live persons.

  19. International Roaming and Long Distance.

    Upon Customer’s request to Union, Customer may roam internationally (outside of the United States of America and its Territories) but additional charges shall be incurred, and a deposit may be required. Substantial international roaming charges may be incurred if Customer takes a device out of the United States of America, even if no services are used intentionally. Availability and coverage quality while roaming internationally are not guaranteed. For a list of current rates, available carriers and countries, see www.unionwireless.com/international or call 1-888-926-CARE (2273). Billing and credit restrictions may apply. Additional charges shall apply; billings for international roaming may be delayed. Calls placed on other carriers’ networks may take longer to be processed. International calling rates may change from time to time without prior notice; for current rates see website or call Union. International calls and international roaming are subject to taxes levied by the Countries in which the call is made and/or terminated. Long distance calls by Customer to another country are subject to additional charges.

  20. Domestic Roaming.

    Use of Services when roaming is dependent upon roaming carrier’s support of applicable network technology and functionality and is outside the control of Union. Billing record of roaming usage may be delayed due to reporting between carriers and may appear in subsequent Customer billing.

    If Customer’s usage of the Services on other carriers’ wireless networks (out of network usage) during any two (2) month period exceeds Customer’s in-network usage, or if Customer’s pattern of usage indicates that Customer primarily uses the Wireless Services outside of Union’s network, Union may at its option: terminate Customer’s wireless service or access to data services; deny Customer’s continued use of other carriers’ coverage‘ or change Customer’s plan to one imposing usage charges for out of network usage. Union will provide notice that it will take any of the above actions and Customer may terminate this Agreement subject to the termination procedures set forth herein. In the case of termination, Union will bill Customer for any applicable ETF.

  21. Lawful and Non-harmful Use.

    Customer agrees not to use wireless telephone service (including voice, text, and data) and/or facilities (including handsets, tablets and other devices) for or in connection with any unlawful or harmful use or purposes. Unlawful or harmful use or purposes include but are in no way limited to use: relating in any way to child pornography; violating any patent, copyright or other intellectual property rights; relating to stalking, harassment, or threatening, including profane, threatening, or terroristic language; or relating to the impersonation of another person with fraudulent, unlawful, or malicious intent. Customer’s violation of this Section, may result in Union suspending or terminating Customer’s service without prior notice and, if terminated, billing Customer for any applicable ETF.

  22. Indemnification of Union Wireless.

    (a) Customer’s SIM Card and the encryption algorithms used are proprietary to Union. Customer’s SIM Card and its encryption algorithms are provided to Customer for use only in the Customer’s handheld device on networks to minimize exposure of encrypted data over an open internet or through a public interface or any other manner that potentially exposes Customer’s personal information over the public internet in a non-encrypted manner. Customer’s use of the SIM Card and encrypted data in a device other than Customer’s handheld device is prohibited without the prior written consent of Union. Customer agrees to defend, indemnify and hold Union harmless from any damage, loss, injury, cost, suit and attorney’s fees incurred by Customer and/or Union by Customer’s prohibited use of Customer’s SIM Card and encrypted data.

    (b) ) Customer agrees to indemnify, defend and hold Union, its officers, directors, employees, agents and parent company harmless from and against any and all claims for damages of any nature arising in any way from, or related to, services provided by Union, or any person’s use of a Union service, voice and/or data, including without limitation, claims in tort, including negligence, arising wholly or in part from Union’ alleged fault or any violation by Customer of this Agreement. This duty shall survive the termination of this Agreement.

  23. Lost Phone/Device.

    Wireless telephone service is mobile telephone service and the device providing service may or may not be secure from unauthorized use. Customer shall insure that the wireless device is either secured or locked when not in use; Customer will immediately notify Union upon determining that the wireless device is lost or stolen. Customer understands that if the wireless device is stolen or used by unauthorized user, the Customer is responsible for all service provided until such time as Customer reports such information to Union. Customer is responsible for paying the monthly recurring charge for service even if the device is deactivated.

  24. Text and Multimedia Messaging.

    “Multimedia Messaging” includes picture, video and sound attachments. Certain Union plans provide for unlimited messaging in the Customer’s Home Calling Area (as defined by Customer’s service plan). Union does not guarantee delivery or receipt of messages but will use reasonable efforts to deliver and receive messages. Customer shall incur additional charges for messaging to from or outside of the Customer’s service area. For international rates please see www.unionwireless.com/international or call 1-888-926-CARE (2273).

  25. CareFree Calling.

    Certain Union plans offer CareFree Calling as an optional service. CareFree Calling is designed to help protect against higher overage costs and is automatically included in all new calling plans at no additional charge for the first 90 days of service. Unless Customer contacts Union to cancel this service within the first 90 days of service, the option will automatically renew each month, and beginning with the fourth month of service the Customer will be charged the current rate for this option.

    In the event Customer uses all available minutes or messages or Customer has used services (voice, messages and/or data services) not included in Customer’s Plan, if it is more economical than paying overage minutes or out of plan use charges, CareFree Calling moves the Customer to the lowest priced plan that would cover Customer’s usage. If Customer’s next month’s usage conforms to Customer’s original plan, the Customer’s plan reverts to the lower priced original plan. CareFree Calling only applies to domestic voice, messaging and data services usage; additional charges apply to usage outside the USA.

  26. Limitation of Liability.

    Union makes no guarantees or warranties, expressed or implied, including without limitation fitness for a particular purpose or use or merchantability. In no event shall Union be liable for special, consequential, indirect or treble damages, attorneys’ fees, or court costs in contract or in tort. Union’ sole and maximum liability exposure for any damage actually caused by Union shall be a refund of the amount paid by Customer to Union for the month in which Customer’s loss occurred. This Agreement is not for the benefit of any third party except Union’ parent company, affiliates, subsidiaries, and successors in interest.

  27. No Waiver.

    If Union fails for any or no reason to enforce any of its rights under this Agreement in any instance, such non-enforcement shall not be a waiver of Union’ right to enforce all its rights in another instance. Any waiver by Union of any right or obligation arising hereunder must be in writing.

  28. Confidentiality and Privacy.

    Customer and Union are individually responsible for complying with the privacy laws to which each is subject. Neither Customer nor Union will disclose any confidential information pertaining to the other unless required or permitted to do so under applicable law or regulation. Customer may authorize Union to discuss and disclose Customer’s proprietary network information to any legally authorized agent of Customer and the authorization will be effective without need for further authentication or authorization until revoked by Customer. Such authorization or revocation must be directed to Union in writing, signed by Customer or Customer’s legally authorized representative.

  29. Returned Checks.

    Union may charge Customer $25.00 for any returned or dishonored check.

  30. No Assignment.

    Customer shall not assign this Agreement or any of Customer’s rights or duties under it without the prior written consent of Union. Union may assign this Agreement or any debt Customer owes Union without notifying Customer.

  31. Arbitration/ Waiver of Class Actions

    Most customer concerns or disputes can be resolved through our Customer Care Department. However, if either Customer or Union has an issue which cannot be resolved without third party intervention, Customer and Union agree to submit to binding arbitration pursuant to the Rules of the American Arbitration Association. This means that all disputes arising from or relating in any way to your wireless service or equipment, whether under these Terms & Conditions or not, will be resolved through arbitration, not in court or through judge or jury. Moreover, to the fullest extent allowed by law Customer and Union agree to waive any rights to pursue a claim arising from or relating to these Terms & Conditions or the Wireless Service as a class action; that is, neither Customer nor Union will join a claim with the claim of any other person or entity or pursue a claim on behalf of any other person or entity. The waivers in this section continue in force and effect after the termination of this agreement.

  32. Entire Agreement.

    This Agreement, the Union Service Agreement and any documents they incorporate now, or after notice to Customer in the future, constitute the entire Agreement between Customer and Union. Customer cannot rely on other documents or what is said by any sales or customer care representative if such is contrary to this Agreement. No unwritten changes to this Agreement shall be of any force or effect. Any changes or other revisions to this Agreement must be in writing, and signed by Customer or Customer’s legally authorized representative and Union.

  33. NOTICE TO CUSTOMER This document, when signed or when accepted by receipt of notice and continued usage of Service, creates a binding and enforceable agreement between Customer and Union Telephone Company d/b/a Union Wireless. The terms and conditions of this Agreement together with pricing information provided to Customer are understood and agreed to be part of the Agreement. Customer authorizes an investigation of its creditworthiness and the release of information regarding its credit experience. For new customers, this Agreement is not valid without signature.

THESE ARE THE TERMS AND CONDITIONS OF YOUR UNION BROADBAND INTERNET SERVICE. PLEASE READ THEM CAREFULLY. IF YOU DO NOT AGREE TO THESE SERVICE TERMS AND CONDITIONS, PLEASE CALL 1-833-209-UWBB (8922) IMMEDIATELY TO CANCEL YOUR UNION BROADBAND INTERNET SERVICE.
TERMS AND CONDITIONS FOR UNION BROADBAND INTERNET CUSTOMERS

Union Telephone Company (“Union”) and Customer (“Customer”, “you” and “your”) mutually covenant and agree that the following Terms and Conditions (“Agreement”) shall apply to your Union Broadband Internet Service accounts.

UNION, with corporate offices located in Mountain View, Wyoming, is the provider of the Telecommunications Service.

Interpretation/Law: The Laws of the State of Wyoming and any applicable Federal law shall govern the Agreement. Exclusive venue and jurisdiction for any suit or arbitration arising out of, or related to the Agreement, shall be in the appropriate forum in Uinta County, Wyoming.

Definitions: “Force Majeure Event” means an unforeseeable event beyond the reasonable control of a party, including without limitation: act of God, fire; flood; sabotage; cable cuts, acts of terror, electrical power surge, power shortage or power failure; material shortages or unavailability or other delay in delivery not resulting from Union’s failure to timely place orders therefore; lack of or delay in transportation; government codes, laws, regulations, ordinances, rules or restrictions; war or civil disorder; or failures of suppliers of goods and Services.

“Late Charge” is a fee of up to the maximum amount allowed by law that is assessed each month in which any portion of the payment is not received by or immediately available to Union by the due date.

  • “MRCs” means monthly recurring charges.
  • “NRCs” means non-recurring, one-time charges.
  • “Regulatory activity” means any regulation and/or ruling, including modifications thereto, by any regulatory agency, legislative body, or court of competent jurisdiction.
  • “Service” or “Services” means Union Broadband Internet Service and associated value-added Services you receive from Union as well as installation, repair, support, and provisioning. Additional Services described in the Service Description section below.

“Taxes” means foreign, federal, state, and local taxes, surcharges, other similar charges, and any other imposition that may be passed on from Union to Customer.

Agreement: Your acceptance of these Terms and Conditions represents your agreement to be contractually bound to the Agreement which governs your Union Broadband Internet Service. You represent and warrant that your use of the Union Broadband Internet Service will comply with Union’s Acceptable Use Policy. If you are a new subscriber, your enrollment in, activation of, use of, or payment for Service or equipment, whichever occurs first, is an implicit acceptance of the Agreement. You are expressly advised to read the Terms and Conditions in their entirety. Understand that should you choose not to read the Terms and Conditions; the Agreement is legally binding upon you. In addition to your agreement to be bound by the Terms and Conditions, your acceptance of Union Broadband Internet Service is your affirmation that you understand and agree to the prices and charges quoted to you during the ordering process and all other terms and conditions provided to you during the ordering process, all of which are incorporated here by this reference.

You further represent that you are of legal age to enter into agreement and to be bound thereby. If you do not agree to all the terms and conditions in this agreement (including future revisions), do not use the Service or equipment, call Union at 1-833-209-UWBB (8922) (consumer/residential accounts), 1-866-686-3231 (Business & Government accounts) to cancel the Service immediately, and return the equipment to Union according to the return policy & procedure found in the equipment box (black and white card).

This agreement with Union governs your Union Broadband Internet Service. By using the Union Broadband Internet Service, you agree to be bound by the agreement and to use the Union Broadband Internet Service in compliance with Union’s Acceptable Use policy. If you are a new subscriber, your enrollment in, activation of, use of or payment for Service or equipment constitutes your acceptance of this agreement. You should read this agreement in its entirety, but even if you choose not to read it, its terms and conditions will be legally binding upon you. Further, you affirm that you understand and agree to the prices and charges quoted to you during the ordering process and other terms and conditions provided to you during the ordering process: all of which are incorporated by reference and you represent that you are of legal age to enter into this agreement and are bound by it. If you do not agree to all the terms and conditions in this agreement (including future revisions), do not use the Service or equipment, call Union at 1-833-209-UWBB (8922) (consumer/ residential accounts), 1-866-686-3231 (Business & Government accounts) To cancel the Service immediately, and return the equipment to Union according to the return policy & procedure found in the equipment box (black and white card).

Terms: Your account billing start date is determined by Union and is not dependent on whether you have completed installation or used the Union Broadband Internet Service. Your Union Broadband Internet Service will be provided on a month-to-month basis until terminated.

Service Description: Providing Service. Union will provide Union Broadband Internet Service via the network infrastructure that runs directly to your location. If you do not have a Union wireline telephone line, Union may be able to provide broadband to your location by other means, subject to restrictions. If the Service you purchase includes telephony, you will be provided with a Union telephone number to use with your Service. Union will terminate your Service if you move your local telephone Service to another company, move your local telephone Service to a Service provider or otherwise terminate your Union local telephone Service. Charges may apply.

Availability. Union Broadband Internet Service may not be available in all areas or at the rates or speeds generally marketed. The speed(s) available at your location are identified during the ordering process. Service speeds are “up to” and Union will provision your line at the maximum speed it qualifies for within the speed range of the Service you selected from the available options. Availability of Service depends on availability and limits of Union wire centers and facilities. Service will not be provided using unsuitable facilities or if a provision of Service creates interference with other Services. Service is offered only to location(s) qualified by Union line qualification procedures. Some lines may not qualify for Service even if an initial test qualified such lines.

Best Effort Service. Union Broadband Internet Service is a Best Effort Service. That means your Service is provided on a per-line basis, and the actual throughput and connection speed of your Service depends on many factors such as Internet traffic and congestion or bandwidth, distance of your location from certain Union data equipment, viruses or spyware, server speed of the Web sites you connect to, traffic and congestion on your home network or corporate LAN, and Windows PC settings, in addition to other factors. Uninterrupted or error-free Services are not guaranteed, and Union makes no warranty that Union Broadband Internet Service will meet your requirements, or that Union Broadband Internet Service will be timely or secure. Union provides no guarantee regarding throughput speeds with Union Broadband Internet Service.

Moves. If you move to another location (including a move within the same building) you are not guaranteed to have Service at the new location. Your line must be re-qualified for Service at any new location and MRCs and NRCs applicable to new Service will apply.

Union Facilities and Equipment to Provide Service. Certain Union facilities and equipment used to provide you Union Broadband Internet Service may be located on your premises. These facilities and equipment are the property of Union and must be installed, relocated, rearranged, tested, inspected, and maintained only by Union. You are responsible for damage to such facilities and equipment resulting from your negligence (including failure to reasonably prevent damage by others) or willful conduct. Devices that are damaged due to customer abuse or not returned within 10 business days after service termination are subject to a onetime charge equivalent to the list price of the modem in effect at the time of the charge. Any unauthorized attachments or connections may be removed or disconnected by Union and your Service may be suspended or terminated as a result. You agree to provide Union access to your premises at reasonable hours if necessary, to terminate or cancel Service or to maintain or remove the facilities and/or equipment. If construction is required to provide Services to your physical location, you, as property owner, grant Union a right of way and easement at no cost over, above, under and through your property for purposes of construction of Union’s network to your location to provide the Services. If you are not the owner of the property subject to construction, you agree as a condition precedent to Union providing the Services, to arrange with the property owner a non-exclusive right of way and easement in favor of Union for which you accept all liability and responsibility, at no cost to Union, to provide Services to your location. If such easement rights are not granted to Union, Services cannot be provided to your location and this Agreement will terminate. Union is not liable for defacement or damage to your premises resulting from the existence of Union facilities or equipment and associated wiring, or from installation or removal thereof, when such defacement or damage is not the result of Union negligence. You may be required to provide, install, and maintain, at your expense, certain items such as appropriate space and power, and rights or licenses, to receive Broadband Internet Service if such items are not already in place. These items may include, without limitation, suitable power, power wiring and outlets, housing, heat, light, and ventilation for the operation of Union’s network facilities. All other items reasonably identified by Union as necessary to provide the Service.

Non-essential underground utilities: You, the customer, are required to, and must perform, best-effort marking of non-essential underground utilities on site (e.g., and without limitation, electric dog fence, sprinkler systems, septic, etc.) prior to install to prevent breaks. When accurate marking is completed prior to install, Union will repair any unintentional breaks at no cost to you. Failure to mark non-essential underground utilities places all repair and replacement responsibility on you.

Account Usage and Identification. You may choose to set up an online account, including username and password and confirm your identifying information (collectively and together with other information about your account) upon completing the registration process. You are responsible for maintaining the confidentiality of the account information and are fully responsible for all activities that occur under your account including payment for all such activities. You agree: (A) that only you and your authorized designees will use your account information and that you will not transfer or disclose such account information to any other person; (B) to immediately notify Union of any unauthorized use on your account or any other breech of security; and (C) to ensure that you exit from your account at the end of each session. “Authorized designees” means members of your family or business associates that you, at your own risk and responsibility, permit to access the Service using your account information. You hereby ensure that any such authorized designees will comply with this Agreement and you will be responsible for all use of the Service and any other Services accessed through the Services on your account, whether authorized by you or not. You agree to supervise any minor’s use of the Service through your account. Union will not be liable for any loss or damage arising from your failure to comply with this section. In addition, you agree that Union, in its sole discretion, may place restrictions on use of your Services for violation of this Section, and Union’s Acceptable Use Policy. Union may immediately disrupt, suspend, or terminate your Services without notice for violations, suspected violations, or to prevent violations of this agreement.

Cancellation: Union will provide equipment, owned by Union, to deliver your Union Broadband Internet Service at no additional cost. However, if you terminate the Service, you must return Union’s equipment within ten (10) business days of cancellation or pay a onetime charge equivalent to the list price of the modem in effect at the time of the charge. You may return the Broadband Internet Service equipment, in good working condition, to any Union retail location or by U.S. Mail or by nationally recognized overnight delivery service to: Union 850 North Highway 414, PO Box 160, Mountain View, WY 82939.

Once you have accepted the Service, if you are dissatisfied with the Service in any way, your sole remedy is to cancel your account. To cancel your account, you must call 1-888-926-2273. You cannot terminate your Service online or via email. Union does not automatically monitor and will not automatically cancel your Service.

Union reserves the right to suspend or terminate your Union Broadband Internet Service in the event it is used in a manner which violates any law, regulation, tariff, or the Union Acceptable Use Policy or which endangers the Union network, the Union Broadband Internet Service or the use and enjoyment of other users. You understand and agree that any attempt to break security, or to access an account which does not belong to you, shall be a material breach of this Agreement, and will result in cancellation of this Service. You agree to immediately notify Union of any unauthorized use of your account and/or breach or attempted breach of security of which you are aware. Union may also suspend or terminate your Service without notice and for any reason including, without limitation, if you fail to pay any charges when due or if Union believes you or someone using your account has violated this Agreement. When an account is terminated by you or Union the reactivation of the old account or acquisition of a new account will only be allowed by express approval of Union and is subject to applicable charges.

Union may also cancel your Service for any violation of prohibited data uses included in our Acceptable Use Policy, including without limitation: resale of Union’s Service; any activity that adversely affects the ability of other people or systems to access or use either Union’s Services or other parties’ internet-based resources; intentionally or knowingly uploading or sending data containing viruses, worms, malware, corrupt files, Trojan horses, time bombs, or any other similar data, programs or software, which may damage another user’s access device or Union’s network; or any other reason that in Union’s sole discretion harms Union, its Network or its other customers.

Union’s liability for damages, including but not limited to, damages caused by interruptions of the Service, for mistakes, omissions, delays, errors, and defects in the provision of the Service, shall in no event exceed an amount equal to the pro-rata charges to you for the period during which the Union Broadband Internet Service is affected. Union shall not be liable for any special, incidental, consequential, punitive, or exemplary damages of any kind, including, without limitation, loss of profits, loss of income or cost of replacement Services.

Broadband Internet Service equipment and installation Union Provided Equipment: (i) the equipment to provide your Union Broadband Internet Service is Union property and you may not assign, rent, transfer the equipment or your rights or duties under this agreement to another without Union’s prior written consent; (ii) you agree not to mishandle, abuse, misuse, or improperly store or operate the Equipment, including using the Equipment with equipment electrically or mechanically incompatible with, or of inferior quality to, it; and, (iii) you agree that if the Equipment is damaged by you and/or non-operational or malfunctioning for reasons other than a manufacturing defect or caused by a Force Majeure event at any time during the term of this Agreement or upon termination of this Agreement, Union may charge you the full retail cost of the modem in effect at the time of the charge. Replacement Equipment may not be the same model.

Customer-Provided Equipment. If you use equipment from a third-party, you understand and acknowledge that Union will not be responsible or liable if you cannot access your Service, if Services do not function correctly or at all, or if customer equipment, software peripherals, data, or equipment is damaged. You will be liable to Union for damage to any equipment provided by Union caused by your use of third-party modem. The forgoing limitation of liability is in addition to, and shall not limit, any other limitation of liability set forth in this Agreement.

Union does not represent, warrant, or covenant that installation of Union Broadband Internet Service Equipment will enable you to successfully access, operate, or use the Broadband Internet Service, nor that such installation will not cause damage to your computer, data, software, files or peripherals. Union shall have no liability whatsoever for any damage, or for the failure to properly install, access, use or operate the Union Broadband Internet Service equipment or Union Broadband Internet Services because of your installation. This limitation of liability is in addition to, and shall not limit, any other limitation of liability set forth in this Agreement.

Warranty Your use of the Service is at your sole discretion and risk. The site and Service and all related documentation, materials, information, alerts, and Services included therein or related thereto, are provided “as is” and “as available” without warranties of any kind. Union expressly disclaims all warranties of any kind to the fullest extent allowable under law, whether express, implied or statutory (including, without limitation, any implied warranties for conditions of merchantability, fitness for particular purpose, title, non-infringement or misappropriation or intellectual property rights of a third-party, custom, course of dealing, trade, quite enjoyment or accuracy of informational content or results of system integration) and any warranty https://www.unionwireless.com/ broadband-terms-conditionsties or conditions arising under any other legal requirement. Union makes no warranties regarding the security, accuracy, reliability, timeliness, and performance of the Service. In addition, the warranty on Union equipment is limited to the manufacturer’s warranty, if any.

Changes to Service of this Agreement. Union is not obligated to give you notice of changes to this Agreement before it becomes effective. You should review the Agreement at the time it becomes effective for you. Subject to any applicable rules or laws, Union may:

Change the following terms at any time, effective upon posting, located at Broad Band Internet Terms and Conditions

Change the following with or without written notice to you, including e-mail: (i) stop offering the Service and/or leased Equipment; (ii) modify the Service and/or any of the terms and conditions of this Agreement; and/or, (iii) reduce MRCs or NRCs. Please check such Web site and your e-mail regularly for changes.

Upon 30-day notice to you: (i) increase MRCs and/or NRCs; or (ii) change this Agreement or the Service in a way that directly results in a material and adverse economic impact to you. Union may reduce the foregoing notice period where commercially reasonable and/or if such change is based upon Regulatory Activity. Except as specified in the Dispute Resolution and Arbitration; Governing Law provision below, your continued use of the Service and/or Equipment constitutes acceptance of those changes. You must immediately stop using the Service and Equipment and cancel your Service if you do not agree to the changes. Any changes you make or other terms you add to this Agreement, or propose in any other documents, written or electronic, are void.

Data Management and Security. Subject to and in accordance with Union’s Acceptable Use Policy You are responsible for the security of your devices, peripherals, and data against outside intrusion. The Federal Trade Commission publishes information about computer security available at https://www.consumer.ftc.gov/articles/0009-computer-security.

You are responsible for the management and security of your data, including without limitation: backing up and restoring your data; managing file and print sharing; implementing procedures for accuracy of data and its transmission; and implementing security such as anti-virus and firewalls. Union is not responsible or liable for management or security of your data in any manner whatsoever, including, without limitation, loss of your data or back-up or restoration of your data.

Installation, Maintenance and Support. You may choose on-site installation for a charge or select self-installation method. Charges may apply for certain maintenance, trouble isolation, support Services and if a technician is dispatched. Charges may be per technician, may vary depending on when Services are performed (e.g., time of day and weekday, holiday, and weekend), and may include a minimum charge regardless of the actual number of hours worked. Union will notify you of any applicable charges in advance of your incurring such charges. If you report trouble, you must pay a dispatch charge if the trouble is not found in Union facilities. There will be no charge if the trouble is found in Union equipment. A dispatch charge will also apply if: (A) a customer requests a Service date change and fails to notify Union before the original Service date and a technician is dispatched; or (B) Union technician is dispatched for maintenance or Service and no trouble is found in Union facilities (applies each time this happens). Any requested repairs to your facilities or equipment are not included in the dispatch fee and will be charged on a time and material basis. Union conducts periodic quality control testing to verify network performance. When required by law, Union discloses testing results to regulatory authority.

Payment Billing. Charges are billed monthly with MRCs and NRCs billed in advance and usage and governmental charges billed in arrears. Your first bill will cover both the partial month of Service from the date your Service is activated up to the first day of your assigned bill cycle date, and your first full month of Service in advance. Depending on your Service, discount and promotions may not apply during the partial month of Service. However, you will receive all applicable Service discounts and promotions for the entire promotional period if applicable. You will pay all charges billed by the due date set forth in your billing statement, as well as any late charges.

You are responsible for providing all information necessary for Union to provide and bill your Service and Equipment. You affirm that the information you provide Union is correct and complete and that you will promptly notify Union whenever your personal or billing information changes. If you elect to pay by credit card you are solely responsible for directly updating, or notifying Union, of any changes to your credit card (including card number, expiration date, billing address or card status). You agree that any incorrect or false information may result in Service provisioning or delivery delays or suspension or termination of Service.

Disputes. The billed rate will continue unless you promptly inform Union, in writing, that the billed monthly rate is incorrect. You will be charged a late fee on any amounts withheld that are not in dispute or ultimately determined to be correct. You will pay Union’s expenses incurred to recover withheld amounts, including reasonable attorney’s fees, costs, and expenses, if you choose not to pay disputed funds which are determined to be correct charges.

Discounts. (i) Bundled Discount. When you purchased the Union Broadband Internet Service, you agreed to a specific price. Similarly, some service offerings may offer a discount on the Service if you sign up for other Union services (“Bundle Discount”). You agree to maintain your Service and any bundled services for the applicable term of the Bundled Discount, as applicable. If you signed up for a Bundled Discount, the price under the applicable plans is valid until one of the following events occurs, at which time the price of your Service may revert to the then-existing price for such Service: (1) you drop one of the Union services that you were required to purchase to receive the special Bundled rate; (2) you change your current Service address to another Service address where Union Broadband Internet Service is not available; or, (3) Union exercises its right under this Agreement to terminate your Service for use of the Service that violates this Agreement and/or Union’s Acceptable Use Policy.

(ii) Auto Pay Discount. Based on the Services purchased, you may be eligible for a discount from the Monthly Recurring Charges (MRC) from your monthly bill if you enroll in Union’s Auto Pay (AP) and Paperless Billing (described below) programs, subject to the following terms and conditions: (1) You must be enrolled in and maintain eligibility to participate in Union’s AP discount program as described herein; (2) Discount only applies to those accounts that are setup on Auto Payment via an ACH bank account and configured for paperless billing; (3) accounts that have Auto Payment removed from an account, a billing account changes from an ACH bank account, a payment is returned for insufficient funds, or paperless billing removed from an account will have the discount removed; or, (4) Union , at its sole discretion, chooses to modify or discontinue this discount.

Auto Payment Each month, you authorize Union to automatically charge or debit your designated ACH credit card/debit card or bank account, for the amount due on your bill. The Automatic Payment (“AP”) charge or debit will be made on the date that is specified in your monthly billing notice or your monthly bill, which Union will provide at least 10 days in advance of the AP payment date. You understand that when the charge or debit date for your AP payment falls on a weekend or holiday, Union will initiate the charge or debit on the next business day. While your AP service is being activated, it is your responsibility to keep your account(s) current and contact Union if you do not receive your bill notice. You authorize Union to treat your electronic signature as evidence of your consent to save your payment information and initiate electronic payment transactions from your designated ACH bank account. Your authorization via electronic signature has the same effect as a handwritten signature on a paper-formatted contract. You agree to pay your Union bill until the AP enrollment is established. To cancel AP, you should access your account payment preferences at Union’s online billing portal, contact your local Union retail store, or call 1-833-209-UWBB. You understand your participation in AP is subject to Union approval. (6) Union and participating financial institutions reserve the right to terminate your participation in this payment option at any time, as authorized by applicable law. (7) Union sets the criteria for AP eligibility and may, at any time and at its sole discretion, accept, deny, or cancel AP. To cancel AP, you must access your account payment preferences at the Union online billing portal, contact your local Union retail store, or call 1-833-209-UWBB.

Paperless billing.

    • (1) If you request to receive your bill only electronically, you understand and agree that you will no longer receive a paper statement, and Union will send email notifications to the e-mail address you provide when you enroll, notifying you that your statement is available online. By agreeing to Paperless Billing, you are confirming to Union that you can access all information provided to you in electronic form. If you have more than one account with us, you will need to select a statement delivery method for each account.
    • (2) You understand that there may be a time lag between when you stop receiving a paper bill and start receiving electronic Paperless Billing notifications. While your Paperless Billing service is being activated, it is your responsibility to keep your account(s) current and contact Union if you do not receive your bill notice. You agree that you are responsible for maintaining a valid e-mail address and agree to notify us of any change in your e-mail address.
    • (3) You further agree that all change in terms, notifications, legal and other notices (such as notices about changes to the agreements governing your account) that Union provides may be provided only through electronic means.
    • (4) Union sets the criteria for Paperless Billing eligibility and may at any time and at its sole discretion, accept, deny, or cancel Paperless Billing for your account and send a paper bill.
    • (5) To cancel Paperless Billing, you should access your account payment preferences at Union’s online billing portal, contact your local Union retail store, or call 1-833-209-UWBB.

Indemnification. You agree to defend, indemnify and hold Union harmless from and against all liabilities, costs and expenses, including reasonable attorneys’ fees, related to or arising from: (1) any violation of applicable laws, regulations, tariff or this Agreement by you (or anyone who uses your account, with, or without your permission); (2) the use of the Broadband Internet Service or the placement or transmission of any message, information, software or other materials on the Internet by you (or anyone who uses your account, with, or without your permission); (3) negligent or intentional acts, errors or omissions by you (or anyone that uses your account, with, or without, your permission); (4) injuries to or death of any person and damages to or loss of any property, which may in any way arise out of or result from your obligations under this Agreement or your use of the Broadband Internet Service, except to the extent that such liabilities arise from the gross negligence or willful misconduct of Union; or, (5) claims for infringement of any intellectual property rights arising from your use of the Union Broadband Internet Service.

Limitation of Liability: Union makes no guarantees or warranties, expressed or implied, including without limitation fitness for a particular purpose or use or merchantability. In no event shall Union be liable for special, consequential, indirect, or treble damages, attorneys’ fees, or court costs in contract or in tort. Union’s sole and maximum liability exposure for any damage caused by Union shall be a refund of the amount paid by you to Union for the month in which your claimed loss occurred. This Agreement is not for the benefit of any third party except Union’s parent company, affiliates, subsidiaries, and successors in interest.

No Waiver: In no case shall Union’s failure or refusal to enforce any of its rights under this Agreement, in any instance, be a waiver of Union’s right to enforce all its rights in another instance. No waiver by Union of any right or obligation arising hereunder will be effective unless such waiver is in writing signed by Union.

Confidentiality and Privacy: You and Union are individually responsible for complying with the privacy laws to which each is subject. Neither you nor Union will disclose any confidential information pertaining to the other unless required or permitted to do so under applicable law or regulation. You may authorize Union to discuss and disclose your proprietary network information to your legally authorized agent and the authorization will be effective without need for further authentication or authorization until revoked by you. Such authorization or revocation must be directed to Union in writing, signed by you or your legally authorized representative.

Returned Checks: Union may charge you $25.00 for any returned or dishonored check.

No Assignment: You shall not assign this Agreement or any of your rights or duties under it without the prior written consent of Union. Union may assign this Agreement or any debt you owe Union without any prior notice to you.

Entire Agreement: This Agreement and any documents incorporated now, hereafter, or after notice to you in the future, including but not limited to the Terms and Conditions for Union Customers, constitute the entire Agreement between you and Union. You cannot rely on other documents or statements of a sales or customer care representative. No verbal or unwritten changes to this Agreement shall be of any force or effect unless in writing and signed by you or your legally authorized representative and Union.

Arbitration: You consent and agree that any dispute or claim arising out of or relating to Services, Equipment, or this Agreement (whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory) will be resolved by binding arbitration. The only exceptions to arbitration are that either party may pursue claims: (1) in small claims courts that are within the scope of jurisdiction, provided the matter remains in such court and advances only individual (non-class, non-representative, non-consolidated) claims; and (2) in court if they relate solely to the collections of any debts you owe Union.

Dispute Resolution and Arbitration Procedures. Before commencing arbitration, you must first present any claim or dispute to Union in writing allowing Union the opportunity to resolve the dispute. If the dispute is not resolved in 60 days either party may proceed with an Arbitration demand. Arbitration is binding. Any Arbitration shall be confidential and neither you nor Union may disclose the existence of content(s) of or results of any Arbitration except as may be required by law, or for purposes of enforcement of this Arbitration agreement.

Miscellaneous:

      • (1) If any term or provision of this Agreement is ruled invalid, illegal, or unenforceable, such term or provision will be construed as narrowly as possible to give effect to the original intent of the parties and the remaining terms and provisions will remain valid, binding, and enforceable.
      • (2) All terms and provisions of this Agreement that should by their nature survive the termination of this Agreement will so survive.
      • (3) Union will not be liable for any delay or failure to perform its obligations hereunder if such delay or failure is caused by a Force Majeure Event, as defined in Section 3 hereof.
      • (4) In the event of any inconsistency between this Agreement and other documents exchanged between you and Union related to the Service or Equipment, the provisions of this Agreement will control unless otherwise stated and agreed, in writing, between the parties.

NOTICE TO CUSTOMER: This document, when signed or when accepted by receipt of notice and continued usage of Service, creates a binding and enforceable agreement between you and Union. The terms and conditions of this Agreement together with pricing information provided to you are understood and agreed to be part of the Agreement. You authorize an investigation of your creditworthiness and the release of information regarding your credit experience. For new customers, this Agreement is not valid without signature.

INTRASTATE TELECOMMUNICATIONS SERVIC REGULATIONS AND SCHEDULE OF CHARGES APPLICABLE TO INTRASTATE TELECOMMUNICATIONS SERVICE FURNISHED BY UNION TELEPHONE COMPANY
Non-Discrimination Statement
Non discrimination image

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident.

Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA's TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.

To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at How to File a Program Discrimination Complaint and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by: (1) mail: U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, SW, Washington, D.C. 20250-9410; (2) fax: (202) 690-7442; or (3) email: program.intake@usda.gov.

USDA is an equal opportunity provider, employer, and lender.