General Union FAQ's

My Union is our new online account management system. With My Union, you can shop, view and manage your invoices, manage your information, and take advantage of easy payment options.
To set up a My Union account, go to unionwireless.com and click Register in the upper right-hand corner. To complete the registration process, follow the prompts.

Note: You will need your account number, which you can find at the top of your billing statement, or by calling Customer Care at 888-926-2273.
To view your bill online, go to unionwireless.com and click My Union on the green menu ribbon. Once you log into your My Union account, click "View Bill" or "Make Payment."


location of my union button on nav
Yes! You can view, edit, and add new contacts and users in My Union. However, for privacy and security purposes, you cannot edit your primary contact information or make changes to your plan.

For assistance modifying your account, please call Customer Care at 888-926-2273. Our representatives will be happy to assist you.
To download the Union Wireless app from the Google Play Store, follow these steps:
  1. Sign in to or create a Google account on your Android phone.
  2. Select the Play Store icon from the main screen.
  3. Select the Google Play search bar to activate the keyboard.
  4. Enter "Union Wireless" and press the Search key.
  5. Select Union Wireless from the list of search results.
  6. Select INSTALL. The app will be installed and a shortcut to the app will be created.

To download the Union Wireless app from the App Store, follow these steps:
  1. Sign in to or create an Apple ID on your iPhone.
  2. Select the App Store icon from the main screen.
  3. If necessary, select the Search tab. Select the App Store search bar to activate the keyboard.
  4. Enter "Union Wireless" and press the Search key.
  5. Select Union Wireless from the list of search results.
  6. Select GET. The app will be installed and a shortcut to the app will be created.
Once you have downloaded the Union Wireless app from the Google Play Store or the App Store, a shortcut will be created on your phone.
To sign in to or create a Union Wireless account, follow these steps:
  1. Locate and select the Union Wireless icon to get started.
  2. If you already have a Union Wireless username and password, enter your information. Slide the screen up, if necessary, and select Login.
    • If you need to create an account, slide the screen up and select Register.
  3. After signing into your account, select the Menu icon near the top right corner of your screen.
  4. Select one of the following options:
    • SHOP
    • SUPPORT
    • MY UNION
  5. For additional assistance, slide the screen up and select a topic within one of the following categories:
    • Information
    • Customer service
    • My account

Technical Information

Warranty terms and eligibility can vary by manufacturer. To learn more about specific device coverage, please contact Customer Care at 888-926-2273, or contact the device manufacturer directly.
To unlock your device, please start the request by calling 888-926-2273. If your device is eligible, you will receive an update or unlocking instructions within two business days of approval.
In the event your request is not approved, Union Wireless will advise you within two business days as to why the device does not qualify.

To be eligible for unlock, the following criteria must be met:
  • Your account must be current, no past due balance or unpaid balance due.
  • If the device is associated with an inactive account, the balance on the account must be zero.
  • Your device must be paid off in full.
  • Your device must not be reported lost or stolen.
  • You have completed the terms of any service agreement relating to the device purchase, including payment of any applicable early termination fee or outstanding payments from a device-financing program.
  • Union Wireless may request proof of purchase or additional information at its discretion, and certain other exceptions may apply.
  • Internet speed is measured in bits per second (bps). Kilobits per second (Kbps) speed delivers 1000 bits per second, while megabits per second (Mbps) speed delivers 1,000,000 bits per second.
  • Download speed is measured by how long it takes for your computer to access a webpage from a server. Downloading documents, purchasing songs, and streaming videos are all activities that utilize your download speed. It is also important to have a fast download speed when multiple people are using the internet at the same time.
  • Upload speed is measured by how long it takes for your computer to send information to another computer or internet server. Posting videos, playing online games, and using video chat are all activities that utilize your upload speed. A faster upload speed means less lag when communicating with others online.
  • To test your Union Wireless internet speed, click here.


Example of speedtest.com website
Union Wireless will unlock devices for active and deployed members of the military who meet the following requirements
  • You must provide Union Wireless with deployment verification.
  • You must meet the Union Wireless general criteria requirements (except those related to the device's service commitments, installment plans and early termination fees).
  • At its discretion, Union Wireless may limit the number of devices military personnel can unlock.
To view the coverage map for your area, click here or contact Customer Care at 888-926-2273.
  • Bluetooth is often used to connect devices like your phone to a wireless headset or car stereo. Bluetooth is a wireless communication standard used to transmit data or information over short distances.
  • Bluetooth operates on radio frequencies that are designed for a relatively short range. This means that you can connect your phone to other devices wirelessly without worrying about interference with other radio frequencies. The short range also means that little power is needed, so having Bluetooth enabled isn't a big drain on battery life. For most devices, the expected range of communication is about 30 feet.
  • The process of connecting two or more Bluetooth devices is referred to as "pairing". In order to pair, you might have to put both your phone and the other device into "pairing mode." For many devices, this option is enabled by default. Devices in "pairing mode" will search for nearby devices and either try to pair with them automatically or give you the option to select a nearby device from a list.
  • In some cases, a PIN is required to connect devices. This helps prevent devices from connecting automatically if you don't want them to. If your device has a required PIN by default, it will be provided in the device's user guide or other documentation.
  • For more information on using Bluetooth with your phone, check the handset manufacturer’s website.
An APN (Access Point Name) is the gateway which allows a data or internet connection between your device and your mobile network. Your device must be configured with the proper APN to access the internet or to send and receive MMS picture messages.

The APN settings for Union Wireless are listed below.

Android Internet Settings

  1. Locate and select the Settings icon.
  2. Locate and select Wireless and Networks, Connections, or a similar category.
  3. Locate and select Mobile Networks, Data Usage, or a similar category.
  4. Select Access Point Names, or APN.
  5. Please ensure that the one labeled UNIONINTERNET has a blue light next to it. The two APNs should have no extra spaces and are case sensitive. Verify that the first and second APN have the following settings:
    • First APN:
      Name = UNIONINTERNET
      APN = SMART.COM
      Proxy =
      Port =
      Server =
      MMSC =
      MMS Proxy =
      MMS Port =
      MCC = 310
      MNC = 020
      APN Type = default

      Press the MENU key and select SAVE to update your settings.

    • Second APN:
      Name = UNIONMMS
      APN = union.mms.com
      Proxy =
      Port =
      Server =
      MMSC = http://mms.unionwireless.com
      MMS Proxy =
      MMS Port =
      MCC = 310
      MNC = 020
      APN Type = mms

      Press the MENU key and select SAVE to update your settings.


iPhone Internet Settings

  1. Locate and select the Settings icon.
  2. Select Cellular. Then, select Cellular Data Network.
  3. The three APNs should have no extra spaces and are case sensitive. Verify that the first, second, and third APN have the following settings:

    Cellular Data:
    APN = SMART.COM
    Username =
    Password =

    VISUAL VOICEMAIL:
    APN = SMART.COM
    Username =
    Password =

    PERSONAL HOTSPOT:
    APN = SMART.COM
    Username =
    Password =
Android Internet Settings

  1. Locate and select the Settings icon.
  2. Locate and select Wireless and Networks, Connections, or a similar category.
  3. Locate and select Mobile Networks, Data Usage, or a similar category.
  4. Select Access Point Names, or APN.
  5. Please ensure that the one labeled UNIONINTERNET has a blue light next to it. The two APNs should have no extra spaces and are case sensitive. Verify that the first and second APN have the following settings:
    • First APN:
      Name = UNIONINTERNET
      APN = SMART.COM
      Proxy =
      Port =
      Server =
      MMSC =
      MMS Proxy =
      MMS Port =
      MCC = 310
      MNC = 020
      APN Type = default

      Press the MENU key and select SAVE to update your settings.

    • Second APN:
      Name = UNIONMMS
      APN = union.mms.com
      Proxy =
      Port =
      Server =
      MMSC = http://mms.unionwireless.com
      MMS Proxy =
      MMS Port =
      MCC = 310
      MNC = 020
      APN Type = mms

      Press the MENU key and select SAVE to update your settings.


iPhone Internet Settings

  1. Locate and select the Settings icon.
  2. Select Cellular. Then, select Cellular Data Network.
  3. The three APNs should have no extra spaces and are case sensitive. Verify that the first, second, and third APN have the following settings:

    Cellular Data:
    APN = SMART.COM
    Username =
    Password =

    VISUAL VOICEMAIL:
    APN = SMART.COM
    Username =
    Password =

    PERSONAL HOTSPOT:
    APN = SMART.COM
    Username =
    Password =
You can dial *#06#

If this option is not available see below

Android: Settings > About phone > Status It also may be:
Settings > General > About device > Status

iPhone: Settings > General > About
An SMS Gateway allows email messages to be sent via text message (SMS) from your computer or smartphone to the recipient. The SMS Gateway translates your message into a language recognized by telecommunications networks and forwards the message to the recipient's phone number. To send a text message via email, you will need to know the phone number and service provider of the recipient.

From the email application on your smartphone or computer, follow these steps:
  1. Launch the desired email client and choose the "New Message" or "Compose" option. The "To" field will be selected.
  2. If the recipient of your email is a Union Wireless customer, enter the 10-digit phone number of the recipient followed by @mms.unionwireless.com (example: 9995550433@mms.unionwireless.com).
    1. If the recipient is not a Union Wireless customer, click here for a list of the SMS Gateway domains of additional service providers. Please note that not all service providers offer email via text, and some providers may charge for this feature.
  3. Complete your email message and click on "Send" or the "Send" icon. Your email will be delivered to the recipient via the SMS Gateway.
If your plan allows for data and picture messaging, but you're unable to access them, contact Customer Care at 888-926-2273.

Voicemail

There are several ways to access your voicemail. The most convenient method is to press and hold the 1 key on your cell phone. You can also access your voicemail by calling your own number, or by calling your number from a different line and pressing * when you hear the greeting. Another way is to call 1-800-385-6245 from a landline phone and follow the prompts.
Yes, there is a direct link on our webpage at https://www.unionwireless.com. Click the MY UNION tab and select Voicemail. Log In.

You can make many changes to your voicemail account, such as:
  • Changing your password/security code
  • Managing your messages
    • Listening to messages
    • Deleting messages
    • Undeleting previously deleted messages
    • Sending a message to your email
  • Updating which greeting is currently being used
Your saved voicemail messages will be stored for up to 30 days.
Yes. You can send your voicemails to your email from the Union Wireless website. Go to https://www.unionwireless.com. Navigate to the MY UNION menu and select VoiceMail. Log in.
Yes. If you call into the Voicemail service, delete a message, and have not disconnected from Voicemail, choose Option 7 for Undelete.

You may also retrieve the deleted message via our website for up to 5 days. Go to https://www.unionwireless.com. Navigate to the MY UNION menu and select VoiceMail. Log in.
You can call Customer Care at 1-888-926-2273 and, after authenticating your account, we can reset your PIN for you.

Battery Backup Info

Union home phone service provides Emergency 911 services. If you ever need to access emergency services (fire, police or ambulance) just dial 911 on your phone and your call will be routed directly to the nearest public-safety operator. Emergency services will be able to find you because your phone number and address are electronically routed to the 911 operator the moment your call goes through.
The voice service provided through a fiber optic network, or fixed wireless network, requires the electric power in your home to make a phone call. During a power outage at your home, a backup power source, such as a generator or battery backup, is required to make any calls, including emergency calls to 911. If your Union service uses fiber optic network and/or fixed wireless network, your phone equipment will not operate in the event of a power outage at your home without a backup power resource. The only way to maintain the ability to use your phone, if you have fiber optic network and/or fixed wireless network services, is by using some form of backup power.
  • Nominal output voltage: 12V DC
  • Nominal input voltage: 100V AC – 240V AC
  • Battery type: Sealed, Maintenance Free Lead-Acid Batter
The backup battery can be safely stored between: 5°F – 113°F (-15 – 45°C).

Important note: Storing the backup battery above 77°F (25°C) will significantly reduce the life of the battery.
Testing and monitoring instructions for the battery are located on the manufacturer’s website. Refer to the detailed instructions from the online user manual to perform the following:
  • Proper use, storage, and care: to ensure that it will work as needed during a power outage
  • Periodically test your backup battery unit to verify that the unit is operational and in good condition
  • Monitoring the status of the backup battery and ensuring that the battery is charging normally
  • Monitor the condition of your modem battery at least twice a year
Cordless telephones connected to the telephone line that require electricity to operate will not work without electric power. Accordingly, to maintain power to telephone line devices other than your Union Wireless issued modem, you must have batteries compatible with those devices that would allow them to function for a period of time without electricity to your residence.
For our customer’s convenience, Union offers two purchase options:
  • Unit 1, Current Price: $92 - CyberPower Backup Battery, 8 hours standby time and approximately 5 hours talk time, North America, Indoor UPS 12V DC, 7.2AH, 36W, 7 pin power connectors.
  • Unit 2, Current Price: $194 - CyberPower Backup Battery, 24-hours standby time and approximately 14 hours talk time, North America, Indoor 12V DC UPS, 20AH, 30W, IEC320 C7 2-Prong Cord.
You may choose to purchase a backup battery from Union or any other source. Your purchase should be an American standard, regular backup battery or UPS system, with an output voltage of 12V DC. You have the choice to purchase your backup battery solution from online and local consumer electronics retailers.
Battery backups units sold by Union are not intended to provide power to any services other than voice. Home security systems, medical monitoring devices, cordless telephones, and other telephony equipment that require electricity to operate will not work in a power outage. Your Union backup battery cannot be used to power these devices.

To maintain power to telecommunications devices other than your Union issued modem, you must have battery backup compatible with those devices that would allow them to function without electricity to your residence. You are responsible for providing and installing battery backup for your cordless telephone and other telecommunications devices and ensure that they operate during a power outage.
During a power outage, you can maximize the battery power of backup battery by not making unnecessary calls, or by limiting the duration of any calls you make or receive. If your home is vulnerable to extended power outages, you may purchase additional backup battery units to provide additional backup power.

Content Filtering & Parental Controls

As an internet service provider, Union Wireless provides consumers with internet access through mobile and broadband services. This allows our customers to access the internet on devices such as personal computers, smartphones, tablets, as well as many other devices.
Content filtering, in the most general sense, involves using a software or a hardware-based solution to prevent access to certain online items.
Content Filtering software, also called Parental Control software, provides a tool to monitor, control, block, and restrict access to harmful material for minors. Additionally, services may also allow customers to:
  • Monitor social media usage
  • Set restrictions on what personal information may be shared
  • Set limits on internet usage such as time-of-day and length-of-use restrictions

You can learn more about what content filtering options are available and read expert reviews at websites such as PC Magazine, CNET, Digital Trends, and many others.

Some popular options for PC-based content filtering available are:
  • Bark
  • Mobicip
  • Net Nanny
  • OpenDNS
  • Qustodio

Also, you can find apps and reviews for all the mentioned content filtering available on the Apple iTunes App store and Google Play Store.

Plan Usage

You can check your usage in real-time by logging into My Union, or by sending a text message to 646.
If you are on one of our current plans, you may move to another price plan at any time.

To change your plan, please visit your local store, or call us at 1-888-926-2273.
To change your Union Wireless plan online, follow these steps:
  1. Log in to your My Union account at https://www.unionwireless.com/login.
  2. Select the "Change speed" button.
  3. Verify that your address is correct.
  4. Select the "Check speeds in my area" button.
  5. Select your new plan from the available options.
To sign up for Union Wireless Broadband service online, follow these steps:
  1. Go to https://www.unionwireless.com and select "Broadband".
  2. Enter your physical address.
  3. Select the desired plan.
  4. Enter your information into the fields displayed on the screen.
  5. Select the desired payment method.
  6. Submit your order.
Our current cellular plans offer Nationwide talk and text, with no national roaming fees. However, if you are on an older plan, you may have additional charges when outside of Union's home calling area. To check your plan, please contact Customer Care at 888-926-2273.

To view rates for international calling or roaming, please visit our International Rates page.
To view rates for international calling or roaming, please visit our international calling page.

Unlimited 55+

Unlimited 55+ is a plan that provides up to two lines of unlimited talk, text, and data service to wireless consumers age 55 and up.
The cost of the Unlimited 55+ plan is $40 per line, for up to two lines of service.
The Autopay and Paperless Billing Discount is $5 per account with enrollment.
The Union Wireless primary account holder will need to visit one of our stores to validate eligibility and enroll in the Unlimited 55+ plan.
Unlimited 55+ plan eligibility is determined through valid government-issued identification, such as a Driver’s License or Military ID.

Billing & Fees

A bill cycle is the recurring interval of time between billings. Example: Your bill cycle date is the 3rd. This means that on the third of every month, your usage will reset to 0 and your monthly invoice will generate.

Billing cycle dates are determined by the date you sign up for service.
For residential accounts, bills become due around 18 days after the cycle dates.
Your first bill will be higher because it is prorated. We bill from the day you sign up for service to the end of your current bill cycle plus 30 days in advance.

Here is an example of proration:
If your billing cycle date is the 17th and you sign up for service on the 10th with the $30 plan, then you will pay for 7 days plus $30 for the month in advance.
To help you understand what to expect on your bills each month, please review our interactive bill sample below. Click on each link to view an example of each page.

Page 1 and Page 2: The Monthly Summary includes balance information, new charges, and the current month's service charges.

Page 3 and Page 4: The Full Detail statement provides an in-depth look into the services and charges on your account.

Page 5 and on: This section provides information on charge breakdowns, as well as usage details and records.
Law requires Union Wireless to collect surcharges from customers on behalf of local, state, and federal governments. Surcharges vary based on service locations, as well as service types.

Surcharges you may see include:
  • USF - Universal Service Fund Fee: The USF fee is a fee applied to all accounts. This fee is a US government program that provides subsidies for telephone service in areas that may otherwise have difficulty obtaining service, especially in rural and low-income areas. The FCC administrates this fund, and modifies the rates on a regular basis.
  • 911 Surcharge: Union Wireless collects a monthly 911 surcharge on behalf of the local government in your service area. State legislation imposes the amount, and Union Wireless's compliance with these charges is a legal requirement. This surcharge may be a flat-rate or a percentage rate, depending on your local government, and is subject to change at any time.
  • WY Relay Surcharge: The collected funds from the WY Relay surcharge are used to provide telephone access to people who are hearing or speech impaired. This surcharge is collected by Union Wireless and paid to the appropriate state authority.
You can choose or adjust your bill delivery preference in My Union, by emailing custserv@unionwireless.com, or by calling Customer Care at 888-926-2273.

Paperless: When you enroll in Paperless Billing, you will receive email notifications when your bill is available to view and pay online.

By Mail: When you choose to receive your bill by mail, you will receive your monthly summary by mail, free of charge.

Detailed Billing: When you enroll in mailed Detailed Billing, you will receive, by mail, a full detailed breakdown of all charges, usages, and records for that bill cycle. Detailed Billing is a $2 monthly fee.
To sign up for paperless billing, you need a My Union account. To learn how to create a My Union account, click here.

To sign up for paperless billing on your My Union account, log in to your account and click on My Union on the green menu ribbon. Next, click on "Customer Info." then, click the checkbox labeled "Paperless Billing" at the bottom of the page.


location of my union button on nav

Bring Your Own Device

BYOD stands for "Bring Your Own Device." The BYOD program allows you to bring any compatible phone or device to the Union Wireless network. This allows you to experience the best of both worlds: the device you love and Union’s powerful network and exceptional customer service. To find out if your current phone is compatible with our BYOD program, click here.

Note: Devices need to be unlocked to work on Union's network.
To use data services with a device from another carrier, or one purchased directly from the manufacturer, you may need to program the data settings. For a step-by-step guide to program your data connection settings, refer to the APN settings section above.
A SIM card is a microchip that inserts into a compatible mobile device. It provides an owner with a unique identification number, which connects them to the mobile network. If the SIM card is removed, the device will no longer be able to make or receive calls and texts.
Once you have activated the UW SIM card, you can use it in any compatible, unlocked GSM device you choose.
When you order a SIM card for a new Union Wireless service number, the SIM card will be active upon installation. Simply install the SIM card in your phone and power it on.
When you order a new SIM card and you have an existing Union Wireless service number, install the SIM card in your phone. To complete the activation process, call Customer Care at 888-926-2273.
You can dial *#06#

If this option is not available see below

Android: Settings > About phone > Status
It also may be: Settings > General > About device > Status

iPhone: Settings > General > About
To initiate the transfer process, please call Customer Care at 888-926-2273. Be sure to have the following information ready for our Customer Care team:
  1. Confirmation that you're the authorized contact on the account with your old service provider
  2. The name of your old service provider
  3. The account number of your old service as it appears on your bill
  4. The account password of your old service (it is case sensitive)
  5. Your name and address as they appear on your bill
  6. The current, active phone number that you wish to keep
  7. A phone number where you can be reached during the porting process (other than the number you're transferring)
  8. Your Social Security number, business Tax ID number or other information that will be used to accurately identify you to your old service provider

Note: If you're porting a number associated with a wireless prepaid account, you may be asked to provide additional information.
  1. Remove the tool.
    The phone tool is used to open the phone tray

  2. Push tool to open SIM Tray.
    Opening the phone tray with the phone tool

  3. Punch out SIM Card.
    Opening the sim card

  4. Insert SIM Card into SIM tray.
    Inserting the sim card into the phone tray
If your phone is not compatible with Union, most manufacturers offer a trade-in program for your existing phone.

Handset Protection Program

The Handset Protection Program protects your device from being lost, stolen, or having accidental damage done to it. It also protects it from electrical and mechanical failure (after OEM warranty expires), and covers other software malfunctions (after OEM warranty expires).
You can purchase this service through any of our retail stores, or through one of our many agents.
It will cost just $11 per month to protect your device from being lost, stolen, or having accidental damage done to it.
Yes, you are free to cancel the plan at any time. You will still be billed for the month in which you cancelled.
To get a replacement, please contact ProtectCell at 877-775-3274.
There is a $199 administrative fee for each request made by the member in the BYOD plan.

Android Troubleshooting

To get started using your device with Union Wireless service, insert your new SIM card. If the back cover of your device is removable, follow these steps:
  1. With your phone powered off, locate the notch on the back or side of your phone and use it to lift the cover up.
  2. Locate the SIM card holder and, if necessary, remove the battery.
  3. Insert your new Union Wireless SIM card into the SIM card holder with the gold contact facing down. Slide the card all the way into the SIM card holder until it stops.
  4. If necessary, replace the battery. Replace the back cover of your phone.

If the back of your device is not removable, follow these steps:
  1. Locate the SIM/Memory card slot on the edge of your phone.
    • Please note that you will need the SIM/Memory card removal tool that came with your device, or a straightened paper clip.
  2. Insert the SIM/Memory card removal tool into the hole on the SIM/Memory card slot and slide the tray out.
  3. Arrange the SIM card on the tray so that the gold contact on the card faces down.
  4. Slide the tray into the slot until it stops.

To change the APN settings for your Android device, follow these steps:
  1. Locate and select the Settings icon.
  2. Locate and select Wireless and Networks, Connections, or a similar category.
  3. Locate and select Mobile Networks, Data Usage, or a similar category.
  4. Select Access Point Names, or APN.
  5. Please ensure that the one labeled UNIONINTERNET has a blue light next to it. The two APNs should have no extra spaces and are case sensitive. Verify that the first and second APN have the following settings:
    • First APN:
      Name = UNIONINTERNET
      APN = SMART.COM
      Proxy =
      Port =
      Server =
      MMSC =
      MMS Proxy =
      MMS Port =
      MCC = 310
      MNC = 020
      APN Type = default

      Press the MENU key and select SAVE to update your settings.

    • Second APN:
      Name = UNIONMMS
      APN = union.mms.com
      Proxy =
      Port =
      Server =
      MMSC = http://mms.unionwireless.com
      MMS Proxy =
      MMS Port =
      MCC = 310
      MNC = 020
      APN Type = mms

      Press the MENU key and select SAVE to update your settings.
If you are unable to call, text and/or browse after inserting your Union Wireless SIM card, you may need to adjust the APN (Access Point Name) settings on your phone. To change the APN (Access Point Name) settings for your Android device, follow these steps:
  1. Locate and select the Settings icon.
  2. Locate and select Wireless and Networks, Connections, or a similar category.
  3. Locate and select Mobile Networks, Data Usage, or a similar category.
  4. Select Access Point Names, or APN.
  5. Please ensure that the one labeled UNIONINTERNET has a blue light next to it. The two APNs should have no extra spaces and are case sensitive. Verify that the first and second APN have the following settings:
    • First APN:
      Name = UNIONINTERNET
      APN = SMART.COM
      Proxy =
      Port =
      Server =
      MMSC =
      MMS Proxy =
      MMS Port =
      MCC = 310
      MNC = 020
      APN Type = default

      Press the MENU key and select SAVE to update your settings.

    • Second APN:
      Name = UNIONMMS
      APN = union.mms.com
      Proxy =
      Port =
      Server =
      MMSC = http://mms.unionwireless.com
      MMS Proxy =
      MMS Port =
      MCC = 310
      MNC = 020
      APN Type = mms

      Press the MENU key and select SAVE to update your settings.
If you are unable to call, text and/or browse after inserting your Union Wireless SIM card, you may need to adjust the APN (Access Point Name) settings on your phone. To change the APN (Access Point Name) settings for your Android device, follow these steps:
  1. Locate and select the Settings icon.
  2. Locate and select Wireless and Networks, Connections, or a similar category.
  3. Locate and select Mobile Networks, Data Usage, or a similar category.
  4. Select Access Point Names, or APN.
  5. Please ensure that the one labeled UNIONINTERNET has a blue light next to it. The two APNs should have no extra spaces and are case sensitive. Verify that the first and second APN have the following settings:
    • First APN:
      Name = UNIONINTERNET
      APN = SMART.COM
      Proxy =
      Port =
      Server =
      MMSC =
      MMS Proxy =
      MMS Port =
      MCC = 310
      MNC = 020
      APN Type = default

      Press the MENU key and select SAVE to update your settings.

    • Second APN:
      Name = UNIONMMS
      APN = union.mms.com
      Proxy =
      Port =
      Server =
      MMSC = http://mms.unionwireless.com
      MMS Proxy =
      MMS Port =
      MCC = 310
      MNC = 020
      APN Type = mms

      Press the MENU key and select SAVE to update your settings.
If you are unable to call, text and/or browse after inserting your Union Wireless SIM card, you may need to adjust the APN (Access Point Name) settings on your phone. To change the APN (Access Point Name) settings for your Android device, follow these steps:
  1. Locate and select the Settings icon.
  2. Locate and select Wireless and Networks, Connections, or a similar category.
  3. Locate and select Mobile Networks, Data Usage, or a similar category.
  4. Select Access Point Names, or APN.
  5. Please ensure that the one labeled UNIONINTERNET has a blue light next to it. The two APNs should have no extra spaces and are case sensitive. Verify that the first and second APN have the following settings:
    • First APN:
      Name = UNIONINTERNET
      APN = SMART.COM
      Proxy =
      Port =
      Server =
      MMSC =
      MMS Proxy =
      MMS Port =
      MCC = 310
      MNC = 020
      APN Type = default

      Press the MENU key and select SAVE to update your settings.

    • Second APN:
      Name = UNIONMMS
      APN = union.mms.com
      Proxy =
      Port =
      Server =
      MMSC = http://mms.unionwireless.com
      MMS Proxy =
      MMS Port =
      MCC = 310
      MNC = 020
      APN Type = mms

      Press the MENU key and select SAVE to update your settings.

iPhone Troubleshooting

To get started using your device with Union Wireless service, insert your new SIM card. To insert your Union Wireless SIM card, follow these steps:
  1. With your iPhone turned off, locate the SIM card slot on the edge of your phone.
    • Please note that you will need the SIM card removal tool that came with your device, or a straightened paper clip.
  2. Insert the SIM card removal tool into the hole on the SIM card slot and slide the tray out.
  3. Arrange the SIM card so that the gold contact on the card faces down, then slide the tray into the slot until it stops.

Once your new SIM card is installed, your iPhone should automatically adjust the APN (Access Point Name) settings the next time you power it on. To manually change these settings on your iPhone, follow these steps:
  1. Locate and select the Settings icon.
  2. Select Cellular. Then, select Cellular Data Network.
  3. The three APNs should have no extra spaces and are case sensitive. Verify that the first, second, and third APN have the following settings:

    Cellular Data:
    APN = SMART.COM
    Username =
    Password =

    VISUAL VOICEMAIL:
    APN = SMART.COM
    Username =
    Password =

    PERSONAL HOTSPOT:
    APN = SMART.COM
    Username =
    Password =
If you are unable to send/receive text and multimedia messages after inserting your Union Wireless SIM card, you may need to adjust the APN (Access Point Name) settings on your phone. To manually change these settings for your iPhone, follow these steps:
  1. Locate and select the Settings icon.
  2. Select Cellular. Then, select Cellular Data Network.
  3. The three APNs should have no extra spaces and are case sensitive. Verify that the first, second, and third APN have the following settings:

    Cellular Data:
    APN = SMART.COM
    Username =
    Password =

    VISUAL VOICEMAIL:
    APN = SMART.COM
    Username =
    Password =

    PERSONAL HOTSPOT:
    APN = SMART.COM
    Username =
    Password =
If you are unable to send/receive text and multimedia messages after inserting your Union Wireless SIM card, you may need to adjust the APN (Access Point Name) settings on your phone. To manually change these settings for your iPhone, follow these steps:
  1. Locate and select the Settings icon.
  2. Select Cellular. Then, select Cellular Data Network.
  3. The three APNs should have no extra spaces and are case sensitive. Verify that the first, second, and third APN have the following settings:

    Cellular Data:
    APN = SMART.COM
    Username =
    Password =

    VISUAL VOICEMAIL:
    APN = SMART.COM
    Username =
    Password =

    PERSONAL HOTSPOT:
    APN = SMART.COM
    Username =
    Password =
If you are unable to send/receive text and multimedia messages after inserting your Union Wireless SIM card, you may need to adjust the APN (Access Point Name) settings on your phone. To manually change these settings for your iPhone, follow these steps:
  1. Locate and select the Settings icon.
  2. Select Cellular. Then, select Cellular Data Network.
  3. The three APNs should have no extra spaces and are case sensitive. Verify that the first, second, and third APN have the following settings:

    Cellular Data:
    APN = SMART.COM
    Username =
    Password =

    VISUAL VOICEMAIL:
    APN = SMART.COM
    Username =
    Password =

    PERSONAL HOTSPOT:
    APN = SMART.COM
    Username =
    Password =