My Union is our new online account management system. With My Union, you can shop, view and manage your invoices, manage your information, and take advantage of easy payment options.

To set up a My Union account, go to unionwireless.com and click Register in the upper right-hand corner. To complete the registration process, follow the prompts.

Note: You will need your account number, which you can find at the top of your billing statement, or by calling Customer Care at 888-926-2273.

To view your bill online, go to unionwireless.com and click My Union on the green menu ribbon. Once you log into your My Union account, click "View Bill" or "Make Payment."

Yes! You can view, edit, and add new contacts and users in My Union. However, for privacy and security purposes, you cannot edit your primary contact information or make changes to your plan.

For assistance modifying your account, please call Customer Care at 888-926-2273. Our representatives will be happy to assist you.

To download the Union Wireless app from the Google Play Store, follow these steps:

• Sign in to or create a Google account on your Android phone.
• Select the Play Store icon from the main screen.
• Select the Google Play search bar to activate the keyboard.
• Enter "Union Wireless" and press the Search key.
• Select Union Wireless from the list of search results.
• Select INSTALL. The app will be installed and a shortcut to the app will be created.

To download the Union app from the App Store, follow these steps:

• Sign in to or create an Apple ID on your iPhone.
• Select the App Store icon from the main screen.
• If necessary, select the Search tab. Select the App Store search bar to activate the keyboard.
• Enter "Union Wireless" and press the Search key.
• Select Union Wireless from the list of search results.
• Select GET. The app will be installed and a shortcut to the app will be created.

Once you have downloaded the Union Wireless app from the Google Play Store or the App Store, a shortcut will be created on your phone.

To sign in to or create a Union Wireless account, follow these steps:

1. Locate and select the Union Wireless icon to get started.
2. If you already have a Union Wireless username and password, enter your information. Slide the screen up, if necessary, and select Login.
• If you need to create an account, slide the screen up and select Register.
3. After signing into your account, select the Menu icon near the top right corner of your screen.
4. Select one of the following options:
• SHOP
• SUPPORT
• MYUNION
5. For additional assistance, slide the screen up and select a topic within one of the following categories:
• Information
• Customer service
• My account

Warranty terms and eligibility can vary by manufacturer. To learn more about specific device coverage, please contact Customer Care at 888-926-2273, or contact the device manufacturer directly.

To unlock your device, please start the request by calling 888-926-2273. If your device is eligible, you will receive an update or unlocking instructions within two business days of approval. In the event your request is not approved, Union Wireless will advise you within two business days as to why the device does not qualify.

To be eligible for unlock, the following criteria must be met:

• Your account must be current, no past due balance or unpaid balance due.
• If the device is associated with an inactive account, the balance on the account must be zero.
• Your device must be paid off in full.
• Your device must not be reported lost or stolen.
• You have completed the terms of any service agreement relating to the device purchase, including payment of any applicable early termination fee or outstanding payments from a device-financing program.
• Union Wireless may request proof of purchase or additional information at its discretion, and certain other exceptions may apply.

• Internet speed is measured in bits per second (bps). Kilobits per second (Kbps) speed delivers 1000 bits per second, while megabits per second (Mbps) speed delivers 1,000,000 bits per second.
• Download speed is measured by how long it takes for your computer to access a webpage from a server. Downloading documents, purchasing songs, and streaming videos are all activities that utilize your download speed. It is also important to have a fast download speed when multiple people are using the internet at the same time.
• Upload speed is measured by how long it takes for your computer to send information to another computer or internet server. Posting videos, playing online games, and using video chat are all activities that utilize your upload speed. A faster upload speed means less lag when communicating with others online.
• To test your Union Wireless internet speed, click here.

Union Wireless will unlock devices for active and deployed members of the military who meet the following requirements

• You must provide Union Wireless with deployment verification.
• You must meet the Union Wireless general criteria requirements (except those related to the device's service commitments, installment plans and early termination fees).
• At its discretion, Union Wireless may limit the number of devices military personnel can unlock.

To view the coverage map for your area, click here or contact Customer Care at 888-926-2273.

• Bluetooth is often used to connect devices like your phone to a wireless headset or car stereo. Bluetooth is a wireless communication standard used to transmit data or information over short distances.
• Bluetooth operates on radio frequencies that are designed for a relatively short range. This means that you can connect your phone to other devices wirelessly without worrying about interference with other radio frequencies. The short range also means that little power is needed, so having Bluetooth enabled isn't a big drain on battery life. For most devices, the expected range of communication is about 30 feet.
• The process of connecting two or more Bluetooth devices is referred to as "pairing". In order to pair, you might have to put both your phone and the other device into "pairing mode." For many devices, this option is enabled by default. Devices in "pairing mode" will search for nearby devices and either try to pair with them automatically or give you the option to select a nearby device from a list.
• In some cases, a PIN is required to connect devices. This helps prevent devices from connecting automatically if you don't want them to. If your device has a required PIN by default, it will be provided in the device's user guide or other documentation.
• For more information on using Bluetooth with your phone, check the handset manufacturer’s website.

An APN (Access Point Name) is the gateway which allows a data or internet connection between your device and your mobile network. Your device must be configured with the proper APN to access the internet or to send and receive MMS picture messages.

The APN settings for Union Wireless are listed below.

1. Locate and select the Settings icon.
2. Locate and select Wireless and Networks, Connections, or a similar category.
3. Locate and select Mobile Networks, Data Usage, or a similar category.
4. Select Access Point Names, or APN.
5. Please ensure that the one labeled UNIONINTERNET has a blue light next to it. The two APNs should have no extra spaces and are case sensitive. Verify that the first and second APN have the following settings:

iPhone Internet Settings

1. Locate and select the Settings icon.
2. Select Cellular. Then, select Cellular Data Network.
3. The three APNs should have no extra spaces and are case sensitive. Verify that the first, second, and third APN have the following settings:

Android Internet Settings

1. Locate and select the Settings icon.
2. Locate and select Wireless and Networks, Connections, or a similar category.
3. Locate and select Mobile Networks, Data Usage, or a similar category.
4. Select Access Point Names, or APN.
5. Please ensure that the one labeled UNIONINTERNET has a blue light next to it. The two APNs should have no extra spaces and are case sensitive. Verify that the first and second APN have the following settings:

Press the MENU key and select SAVE to update your settings.

Press the MENU key and select SAVE to update your settings.

iPhone Internet Settings

1. Locate and select the Settings icon.
2. Select Cellular. Then, select Cellular Data Network.
3. The three APNs should have no extra spaces and are case sensitive. Verify that the first, second, and third APN have the following settings:

You can dial *#06#

If this option is not available see below

Android: Settings > About phone > Status It also may be: Settings > General > About device > Status

iPhone: Settings > General > About

An SMS Gateway allows email messages to be sent via text message (SMS) from your computer or smartphone to the recipient. The SMS Gateway translates your message into a language recognized by telecommunications networks and forwards the message to the recipient's phone number. To send a text message via email, you will need to know the phone number and service provider of the recipient.

From the email application on your smartphone or computer, follow these steps:

1. Launch the desired email client and choose the "New Message" or "Compose" option. The "To" field will be selected.
2. If the recipient of your email is a Union Wireless customer, enter the 10-digit phone number of the recipient followed by @mms.unionwireless.com
3. If the recipient is not a Union Wireless customer, click here for a list of the SMS Gateway domains of additional service providers. Please note that not all service providers offer email via text, and some providers may charge for this feature.
4. Complete your email message and click on "Send" or the "Send" icon. Your email will be delivered to the recipient via the SMS Gateway.

If your plan allows for data and picture messaging, but you're unable to access them, contact Customer Care at 888-926-2273.

There are several ways to access your voicemail. The most convenient method is to press and hold the 1 key on your cell phone. You can also access your voicemail by calling your own number, or by calling your number from a different line and pressing * when you hear the greeting. Another way is to call 1-800-385-6245 from a landline phone and follow the prompts.

Yes, there is a direct link on our webpage at https://www.unionwireless.com. Click the MY UNION tab and select Voicemail. Log In.

You can make many changes to your voicemail account, such as:

• Changing your password/security code
• Managing your messages
• Listening to messages
• Deleting messages
• Undeleting previously deleted messages
• Sending a message to your email
• Updating which greeting is currently being used

Your saved voicemail messages will be stored for up to 30 days..

Yes. You can send your voicemails to your email from the Union Wireless website. Go to https://www.unionwireless.com. Navigate to the MY UNION menu and select VoiceMail. Log in.

Yes. If you call into the Voicemail service, delete a message, and have not disconnected from Voicemail, choose Option 7 for Undelete.

You may also retrieve the deleted message via our website for up to 5 days. Go to https://www.unionwireless.com. Navigate to the MY UNION menu and select VoiceMail. Log in.

You can call Customer Care at 1-888-926-2273 and, after authenticating your account, we can reset your PIN for you.

An eSIM is a digital SIM that eliminates the need for a physical SIM card. With eSIM, you can quickly and easily transfer an existing cellular plan or get a new cellular plan, all digitally. You can even store multiple eSIMs on the same device and use two phone numbers at the same time. And it’s more secure - someone can’t remove the physical SIM card if your iPhone is lost or stolen. In just a few simple steps, you are ready to make calls, send messages, and browse the web.

iPhone XS, iPhone XS Max, iPhone XR, or later support eSIM. If you purchased an iPhone 14 or iPhone 14 Pro model, your iPhone does not have a physical SIM tray, and will only activate with an eSIM.

Visit any of our retail locations or contact Customer Care at 888-926-2273 (CARE). You can learn more about eSIM on iPhone https://support.apple.com/en-us/HT212780 .

Visit any of our retail locations or contact Customer Care at 888-926-2273 (CARE).

Visit any of our retail locations or contact Customer Care at 888-926-2273 (CARE).

If you have an eSIM only iPhone 14 or iPhone 14 Pro model and you don’t have a Wi-Fi network, Apple has a new solution to activate your eSIM. During the Set Up process, you can choose to continue without Wi-Fi. This allows you to setup your new eSIM without Wi-Fi —at no cost to you.

iPhone XS, iPhone XS Max, iPhone XR, or later support eSIM. If you purchased an iPhone 14 or iPhone 14 Pro model, your iPhone does not have a physical SIM tray, and will only activate with an eSIM.

Visit any of our retail locations or contact Customer Care at 888-926-2273 (CARE).

1. Go to Settings > General, and tap About.
2. Under Carrier Lock, you should see a message that says "No SIM restrictions." If you don't see that message, contact Customer Care at 888-926-2273 (CARE).

Your devices lock status is not impacted by the use of an eSIM. For information about Union’s lock policy, please visit legal compliance or contact Customer Care at 888-926-2273 (CARE).

If your iPhone with an active eSIM is lost or stolen, please visit any of our retail locations or contact Customer Care at 888-926-2273 (CARE).

If you delete your eSIM, your wireless plan has not been cancelled. Visit any of our retail locations or contact Customer Care at 888-926-2273 (CARE).

International travel is supported by Union’s eSIM. Visit any of our retail locations or contact Customer Care at 888-926-2273 (CARE) to learn more about Union’s international offerings.

Visit any of our retail locations or contact Customer Care at 888-926-2273 (CARE) to learn more about our offerings.

Dual SIM allows users to use two phone numbers at the same time. For example, you can use one number for business and another number for personal. Or you can add a local data plan when you traveloutside of the country or region.

You can learn more about Dual SIM with an eSIM at here

Union home phone service provides Emergency 911 services. If you ever need to access emergency services (fire, police or ambulance) just dial 911 on your phone and your call will be routed directly to the nearest public-safety operator. Emergency services will be able to find you because your phone number and address are electronically routed to the 911 operator the moment your call goes through.

The voice service provided through a fiber optic network, or fixed wireless network, requires the electric power in your home to make a phone call. During a power outage at your home, a backup power source, such as a generator or battery backup, is required to make any calls, including emergency calls to 911. If your Union service uses fiber optic network and/or fixed wireless network, your phone equipment will not operate in the event of a power outage at your home without a backup power resource. The only way to maintain the ability to use your phone, if you have fiber optic network and/or fixed wireless network services, is by using some form of backup power.

• Nominal output voltage: 12V DC
• Nominal input voltage: 100V AC – 240V AC
• Battery type: Sealed, Maintenance Free Lead-Acid Battery

The backup battery can be safely stored between: 5°F – 113°F (-15 – 45°C).

Important note: Storing the backup battery above 77°F (25°C) will significantly reduce the life of the battery.

Testing and monitoring instructions for the battery are located on the manufacturer’s website. Refer to the detailed instructions from the online user manual to perform the following:.

• Proper use, storage, and care: to ensure that it will work as needed during a power outage
• Periodically test your backup battery unit to verify that the unit is operational and in good condition
• Monitoring the status of the backup battery and ensuring that the battery is charging normally
• Monitor the condition of your modem battery at least twice a year

Cordless telephones connected to the telephone line that require electricity to operate will not work without electric power. Accordingly, to maintain power to telephone line devices other than your Union Wireless issued modem, you must have batteries compatible with those devices that would allow them to function for a period of time without electricity to your residence.

For our customer’s convenience, Union offers two purchase options:

• Unit 1, Current Price: $92 - CyberPower Backup Battery, 8 hours standby time and approximately 5 hours talk time, North America, Indoor UPS 12V DC, 7.2AH, 36W, 7 pin power connectors.

• Unit 2, Current Price: $194 - CyberPower Backup Battery, 24-hours standby time and approximately 14 hours talk time, North America, Indoor 12V DC UPS, 20AH, 30W, IEC320 C7 2-Prong Cord.

You may choose to purchase a backup battery from Union or any other source. Your purchase should be an American standard, regular backup battery or UPS system, with an output voltage of 12V DC. You have the choice to purchase your backup battery solution from online and local consumer electronics retailers.

Battery backups units sold by Union are not intended to provide power to any services other than voice. Home security systems, medical monitoring devices, cordless telephones, and other telephony equipment that require electricity to operate will not work in a power outage. Your Union backup battery cannot be used to power these devices.

To maintain power to telecommunications devices other than your Union issued modem, you must have battery backup compatible with those devices that would allow them to function without electricity to your residence. You are responsible for providing and installing battery backup for your cordless telephone and other telecommunications devices and ensure that they operate during a power outage.

During a power outage, you can maximize the battery power of backup battery by not making unnecessary calls, or by limiting the duration of any calls you make or receive. If your home is vulnerable to extended power outages, you may purchase additional backup battery units to provide additional backup power.

As an internet service provider, Union Wireless provides consumers with internet access through mobile and broadband services. This allows our customers to access the internet on devices such as personal computers, smartphones, tablets, as well as many other devices.

Content filtering, in the most general sense, involves using a software or a hardware-based solution to prevent access to certain online items.

Content Filtering software, also called Parental Control software, provides a tool to monitor, control, block, and restrict access to harmful material for minors. Additionally, services may also allow customers to:

• Monitor social media usage
• Set restrictions on what personal information may be shared
• Set limits on internet usage such as time-of-day and length-of-use restrictions

You can learn more about what content filtering options are available and read expert reviews at websites such as PC Magazine, CNET, Digital Trends, and many others.

Some popular options for PC-based content filtering available are:

• Bark
• Mobicip
• Net Nanny
• OpenDNS
• Qustodio

Also, you can find apps and reviews for all the mentioned content filtering available on the Apple iTunes App store and Google Play Store.