MyUnion is our online account management system. Ready to shop online, manage your account, or view your invoices? We've got you covered with MyUnion.
To set up a MyUnion account, go to unionwireless.com and click Register in the upper right-hand corner. To complete the registration process, follow the prompts.
Note: You will need your account number, which you can find at the top of your billing statement, or by calling Customer Care at 888-926-2273.
To view your bill online, go to unionwireless.com and click MyUnion on the green menu ribbon. Once you log into your MyUnion account, click "View Bill" or "Make Payment."
Yes! You can view, edit, and add new contacts and users in MyUnion. However, for privacy and security purposes, you cannot edit your primary contact information or make changes to your plan.
For assistance modifying your account, please call Customer Care at 888-926-2273. Our representatives will be happy to assist you.
To download the Union Wireless app from the Google Play Store, follow these steps:
To download the Union app from the App Store, follow these steps:
Once you have downloaded the Union Wireless app from the Google Play Store or the App Store, a shortcut will be created on your phone.
To sign in to or create a Union Wireless account, follow these steps:
To unlock your device, please start the request by calling 888-926-2273. If your device is eligible, you will receive an update or unlocking instructions within two business days of approval. In the event your request is not approved, Union Wireless will advise you within two business days as to why the device does not qualify.
To be eligible for unlock, the following criteria must be met:
Union Wireless will unlock devices for active and deployed members of the military who meet the following requirements
An SMS Gateway allows email messages to be sent via text message (SMS) from your computer or smartphone to the recipient. The SMS Gateway translates your message into a language recognized by telecommunications networks and forwards the message to the recipient's phone number. To send a text message via email, you will need to know the phone number and service provider of the recipient.
From the email application on your smartphone or computer, follow these steps:
There are several ways to access your voicemail. The most convenient method is to press and hold the 1 key on your cell phone. You can also access your voicemail by calling your own number, or by calling your number from a different line and pressing * when you hear the greeting. Another way is to call 1-800-385-6245 from a landline phone and follow the prompts.
Yes, there is a direct link on our webpage at https://www.unionwireless.com. Click the MYUNION tab and select Voicemail. Log In.
You can make many changes to your voicemail account, such as:
Yes. You can send your voicemails to your email from the Union Wireless website. Go to https://www.unionwireless.com. Navigate to the MYUNION menu and select VoiceMail. Log in.
Yes. If you call into the Voicemail service, delete a message, and have not disconnected from Voicemail, choose Option 7 for Undelete.
You may also retrieve the deleted message via our website for up to 5 days. Go to https://www.unionwireless.com. Navigate to the MYUNION menu and select VoiceMail. Log in.
You can call Customer Care at 1-888-926-2273 and, after authenticating your account, we can reset your PIN for you.
An eSIM is a digital SIM that eliminates the need for a physical SIM card. With eSIM, you can quickly and easily transfer an existing cellular plan or get a new cellular plan, all digitally. You can even store multiple eSIMs on the same device and use two phone numbers at the same time. And it’s more secure - someone can’t remove the physical SIM card if your iPhone is lost or stolen. In just a few simple steps, you are ready to make calls, send messages, and browse the web.
iPhone XS, iPhone XS Max, iPhone XR, or later support eSIM. If you purchased an iPhone 14 or iPhone 14 Pro model, your iPhone does not have a physical SIM tray, and will only activate with an eSIM.
If you have the QR code, you can scan it with your phone. Still having trouble you can visit any of our retail locations or contact Customer Care at 888-926-2273 (CARE). You can learn more about eSIM on iPhone https://support.apple.com/en-us/HT212780 .
Your devices lock status is not impacted by the use of an eSIM. For information about Union’s lock policy, please visit legal compliance or contact Customer Care at 888-926-2273 (CARE).
If you delete your eSIM, your wireless plan has not been cancelled. Visit any of our retail locations or contact Customer Care at 888-926-2273 (CARE).
International travel is supported by Union’s eSIM. Visit any of our retail locations or contact Customer Care at 888-926-2273 (CARE) to learn more about Union’s international offerings. Check page for eSIM
Visit any of our retail locations or contact Customer Care at 888-926-2273 (CARE) to learn more about our offerings. Check page for eSIM
Dual SIM allows users to use two phone numbers at the same time. For example, you can use one number for business and another number for personal. Or you can add a local data plan when you traveloutside of the country or region.
You can learn more about Dual SIM with an eSIM here
Union home phone service provides Emergency 911 services. If you ever need to access emergency services (fire, police or ambulance) just dial 911 on your phone and your call will be routed directly to the nearest public-safety operator. Emergency services will be able to find you because your phone number and address are electronically routed to the 911 operator the moment your call goes through.
The voice service provided through a fiber optic network, or fixed wireless network, requires the electric power in your home to make a phone call. During a power outage at your home, a backup power source, such as a generator or battery backup, is required to make any calls, including emergency calls to 911. If your Union service uses fiber optic network and/or fixed wireless network, your phone equipment will not operate in the event of a power outage at your home without a backup power resource. The only way to maintain the ability to use your phone, if you have fiber optic network and/or fixed wireless network services, is by using some form of backup power.
Content filtering, in the most general sense, involves using a software or a hardware-based solution to prevent access to certain online items.
Union offers content filtering and parental control options for broadband customers through CommandIQ and ExperienceIQ
Content Filtering software, also called Parental Control software, provides a tool to monitor, control, block, and restrict access to harmful material for minors. Additionally, services may also allow customers to:
You can learn more about what content filtering options are available and read expert reviews at websites such as PC Magazine, CNET, Digital Trends, and many others.
Some popular options for PC-based content filtering available are:
Also, you can find apps and reviews for all the mentioned content filtering available on the Apple iTunes App store and Google Play Store.
How do I check my usage?
You can check your usage in real-time by logging into MyUnion, or by sending a text message to 646.
If you are on one of our current plans, you may move to another price plan at any time.
To change your plan, please visit your local store, or call us at 1-888-926-2273.
To change your Union Wireless plan online, follow these steps:
How do I sign up for Internet online?
You can choose or adjust your bill delivery preference in MyUnion, by emailing firstname.lastname@example.org, or by calling Customer Care at 888-926-2273.
Paperless: When you enroll in Paperless Billing, you will receive email notifications when your bill is available to view and pay online.
By Mail: When you choose to receive your bill by mail, you will receive your monthly summary by mail, free of charge.
Detailed Billing: When you enroll in mailed Detailed Billing, you will receive, by mail, a full detailed breakdown of all charges, usages, and records for that bill cycle. Detailed Billing is a $2 monthly fee.
Our current cellular plans offer Nationwide talk and text, with no national roaming fees. However, if you are on an older plan, you may have additional charges when outside of Union's home calling area. To check your plan, please contact Customer Care at 888-926-2273.
To view rates for international calling or roaming, please visit our International Rates page.
Unlimited 55+ is a plan that provides up to two lines of unlimited talk, text, and data service to wireless consumers age 55 and up.
The cost of the Unlimited 55+ plan is $30 per line, for up to two lines of service.
The Autopay and Paperless Billing Discount is $5 per account with enrollment.
The Union Wireless primary account holder will need to visit one of our stores to validate eligibility and enroll in the Unlimited 55+ plan.
Unlimited 55+ plan eligibility is determined through valid government-issued identification, such as a Driver’s License or Military ID.
For residential accounts, bills become due around 18 days after the cycle dates.
Your first bill will be higher because it is prorated. We bill from the day you sign up for service to the end of your current bill cycle plus 30 days in advance.
Here is an example of proration:
If your billing cycle date is the 17th and you sign up for service on the 10th with the $30 plan, then you will pay for 7 days plus $30 for the month in advance.
To help you understand what to expect on your bills each month, please review our interactive bill sample below. Click on each link to view an example of each page.
Page 1 and Page 2: The Monthly Summary includes balance information, new charges, and the current month's service charges.
Page 3 and Page 4: The Full Detail statement provides an in-depth look into the services and charges on your account.
Page 5 and on: This section provides information on charge breakdowns, as well as usage details and records.
Law requires Union Wireless to collect surcharges from customers on behalf of local, state, and federal governments. Surcharges vary based on service locations, as well as service types.
Surcharges you may see include:
To sign up for paperless billing, you need a MyUnion account. To learn how to create a MyUnion account, click here.
To sign up for paperless billing on your MyUnion account, log in to your account and click on MyUnion on the green menu ribbon. Next, click on "Customer Info." then, click the checkbox labeled "Paperless Billing" at the bottom of the page.
To use data services with a device from another carrier, or one purchased directly from the manufacturer, you may need to program the data settings. For a step-by-step guide to program your data connection settings, refer to the APN settings section above.
A SIM card is a microchip that inserts into a compatible mobile device. It provides an owner with a unique identification number, which connects them to the mobile network. If the SIM card is removed, the device will no longer be able to make or receive calls and texts.
Once you have activated the UW SIM card, you can use it in any compatible, unlocked GSM device you choose.
When you order a SIM card for a new Union Wireless service number, the SIM card will be active upon installation. Simply install the SIM card in your phone and power it on.
When you order a new SIM card and you have an existing Union Wireless service number, install the SIM card in your phone. To complete the activation process, call Customer Care at 888-926-2273.
You can dial *#06#
If this option is not available see below
Android: Settings > About phone > Status It also may be: Settings > General > About device > Status
iPhone: Settings > General > About
To initiate the transfer process, please call Customer Care at 888-926-2273. Be sure to have the following information ready for our Customer Care team:
If your phone is not compatible with Union, most manufacturers offer a trade-in program for your existing phone.
The Handset Protection Program protects your device from being lost, stolen, or having accidental damage done to it. It also protects it from electrical and mechanical failure (after OEM warranty expires), and covers other software malfunctions (after OEM warranty expires).