The Safe Connections Act
Wireless Independence for Victims of Domestic Abuse
What is the Safe Connections Act (SCA)? The Safe Connections Act (SCA) is a federal law designed to help survivors of domestic abuse and violence gain independence and control over their wireless phone lines. It ensures that survivors can leave abusive relationships without losing access to their mobile service or compromising their privacy.
How Union Supports Survivors
Union is committed to supporting spouses, children, family members, and other survivors of domestic abuse. Our customer service representatives are specially trained to guide survivors through the confidential process of separating their phone line from an abuser’s account, ensuring privacy and security every step of the way.
The Safe Connections Act
Wireless Independence for Victims of Domestic Abuse
What is the Safe Connections Act (SCA)? The Safe Connections Act (SCA) is a federal law designed to help survivors of domestic abuse and violence gain independence and control over their wireless phone lines. It ensures that survivors can leave abusive relationships without losing access to their mobile service or compromising their privacy.
How Union Supports Survivors
Union is committed to supporting spouses, children, family members, and other survivors of domestic abuse. Our customer service representatives are specially trained to guide survivors through the confidential process of separating their phone line from an abuser’s account, ensuring privacy and security every step of the way.
How to Apply for Line Separation
Survivors can request a line separation in person at a Union retail store, by phone, or by email safeconnections
Information Needed for Your Request
To begin the process, please provide:
- A statement indicating your desire to initiate a line separation
- The line(s) to be separated and those belonging to the abuser (phone numbers, if available)
- Survivor and abuser names
- Preferred contact method
- Representative’s name and contact (if applicable)
- Any available documentation verifying the abuse (such as affidavits, police reports, court orders, or official records)
What Happens Next?
Once your request is received:
- Union will immediately protect your account from unauthorized access or changes
- We may contact you for any missing information
- After completion, your line(s) will be moved to a new account within two business days
- You will be notified before the former account holder is informed of account changes
- Survivors are not liable for previous balances or remaining device payments on separated lines
Additional Resources & Support
- Lifeline Program: Survivors may qualify for six months of discounted wireless service through Lifeline, with possible extensions
- Survivors can change their phone number or port their line to another provider (please contact Union first)
- For more information, visit the FCC’s Safe Connections Act page: www.fcc.gov/consumer-governmental-affairs/fcc-adopts-rules-implementing-safe-connections-act-survivors-domestic-abuse , lifelinesupport.org or Wyoming 211 – Resources for Wyomingites
Union is here to help you regain control and secure your independence. Reach out to our trained representatives for guidance and support throughout the process.
