The reliability of our wireless and broadband internet service is more important than ever. With school closures, an unprecedented number of students will carry out their studies online and a greater percentage of businesses will require their employees to work from home. Still more people will minimize public interactions by spending more time at home, relying on our services to communicate with critical service providers, receive community alerts, engage family members, or simply pass the time online.
Union is an essential service provider and to maintain our ability to keep our wireless and broadband customers connected, protect our Care representatives, and reduce the chance of the spread of COVID-19, we are implementing enhanced safety protocols in our retail stores.
Our retail stores will remain open. However, all retail stores will be closed to walk-in customer traffic.
Care representatives will only physically interact with customers that need a new or replacement device or enhanced device troubleshooting. This will be done ‘curbside,’ while customers remain in their vehicles. Customers are being encouraged to handle all other inquiries for assistance by calling (888) 926-CARE or by email at CustServ@UnionWireless.com
If you visit a Union retail store to purchase a new phone or for help with a device-related issue, you will see a sign posted with a number to send a text message for assistance. A Care representative will respond and meet you at your vehicle.
While this may seem like an extreme measure, the importance of keeping our personnel and the community free of the COVID-19 virus cannot be stressed enough.
Thank you for your continued loyalty and support,