1. How do I access my voice mail when traveling internationally? - The easiest way to access your Voice Mail while roaming internationally is to dial the following on your handset: +13073546245 Please note that you will be charged a per minute rate to access voice mail while roaming internationally.

2. Will international roaming include a surcharge? International roaming rates can be found at http://www.unionwireless.com/international/

3. Can I use data for internet access when traveling internationally, and if so what is the cost? Data capabilities are available on your phone for those countries for which Union Wireless has data communication agreements. Specific countries and rates can be found at http://www.unionwireless.com/international/

4. Can I receive text messages when I am traveling internationally, and if so what is the cost? Text messages can be received in countries for which Union Wireless has international agreements. Eligible countries and rates can be found at http://www.unionwireless.com/international/

5. Can I receive picture, and video messages when I am traveling internationally, and if so what is the cost? Picture and video messages can be received in countries for which Union Wireless has data services available. Specific countries and rates can be found at http://www.unionwireless.com/international/

6. Can I receive incoming calls when traveling internationally, and if so what is the cost? Calls can be received while traveling in countries for which Union Wireless has international roaming available. You will be responsible for the roaming charges for all incoming calls received. Specific countries and rates can be found at http://www.unionwireless.com/international/

7. Are taxes applied to international calls, if so how are they determined? Taxes are determined by the local laws where the phone was in use. Tax rates differ from location to location.

8. If I experience trouble making or receiving calls, text, picture or video messaging when traveling internationally, how do I report the problem? Contact an operator in the country you are in and ask to place an international collect call to Union Wireless at 1-307-782-6131. If your Union wireless handset is operational, you do not need to contact an international operator, but you can call us directly by dialing

+1-307-782-6131. This will be a free call and you will not be charged for airtime or long distance. Once you are connected to Union Wireless, simply ask to speak to the customer service department and notify us that you are calling from another country so we can give your call priority. If you are calling during our business hours (Monday through Friday from 8:00 AM to 6:00 PM, and from Saturday 9:00 AM to 5:00 PM Mountain Time), our Customer Service department will assist you. If you are calling after business hours our operators will be able to file the trouble ticket for you. You will be asked several questions so we can successfully trouble shoot your issue.

9. How will I know if my phone will work where I am going? The following steps are recommended before traveling abroad:

1) Determine if your wireless device will operate in the country you are visiting. To ensure the broadest coverage, a quad-band phone (850/900/1800/1900 Mhz) is recommended. To determine your phone’s capability, please see either your user’s manual or your handset’s manufacturer website.

2) Verify service in the country you are visiting at http://www.unionwireless.com/international/

3) Before leaving to travel abroad, also visit a Union Wireless retail store or call 1-888-926-CARE (2273) so you will be able to make calls while traveling in other countries.

10. Can I call Customer Care for free from another country, if so how? -. You can contact us directly by dialing +1-307-782-6131 from Your Union Wireless Phone. This will be a free call and you will not be charged for airtime or long distance. Once you are connected to Union Wireless, simply ask to speak to the Customer Service department and notify us that you are calling from another country so we can give your call priority. Our business hours are Monday through Friday from 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 5:00 PM Mountain Time. If you are calling after business hours our operators may be able to assist you.

11. Will there be a delay in seeing my international roaming calls billed? Call records can take up to 30 days to show up on your account depending on where the call originated from or where the call was received.

12. While I’m travelling can I look up different international calling costs from the internet and if so what is that URL? International calling rates can be found here: http://www.unionwireless.com/international/

13. How can I keep track of charges related to international calls made when I’m away from home? You can track your usage by signing up for our online services. You simply go to http://www.unionwireless.com and then click on the “My Account” tab and complete the registration. To complete the initial registration you will need to know your account number (this can be found on your monthly billing statement or a recent purchase invoice), your billing zip code, and the last four digits of the social security number of the primary account owner. You will then define your user name and password for use when logging in after your first registration. When you access your account on the web you can view your wireless usage by clicking on the “Wireless Usage” link found on the left hand side of the screen under “My Bill”. Keep in mind that information we receive on usage outside our home service area may be delayed up to 30 days.

If you are already registered for our online services you simply go to http://www.unionwireless.com and enter your user name and password. When you access your account on the web you can view your wireless usage by clicking on the “Wireless Usage” link found on the left hand side of the screen under “My Bill” Keep in mind that information we receive on usage outside our home service area may be delayed up to 30 days.

If you don’t have access to the internet, you can contact our Customer Care department directly by dialing +1-307-782-6131 from Your Union Wireless Phone. This will be a free call and you will not be charged for airtime or long distance. Once you are connected to Union Wireless, simply ask to speak to the customer service department and notify us that you are calling from another country so we can give your call priority. Our business hours are Monday through Friday from 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 5:00 PM Mountain Time.

14. In the U.S. I can dial 911 for emergency help. How do I do this in other countries? When traveling internationally we encourage you to research the local Police and Emergency numbers before you travel. Please visit http://travel.state.gov/ for information on how to contact local authorities for the countries you will be visiting.

15. How do I get Directory Assistance in other countries? – Each country has different numbers for directory assistance (or even how to dial the operator). We encourage you to learn those numbers upon arrival in the country you are visiting by talking to an Airport Representative or a Hotel Concierge.

16. What do I do if my phone is lost or damaged when traveling in another country? Does your handset replacement program cover this and if so how do I get a replacement phone? Make sure to report any loss or theft to Union as soon as you become aware, as you are responsible for charges incurred until notification is made to Union.

Contact an operator in the country you are in and ask to place an international collect call to Union Wireless at 1-307-782-6131. If you have access to another Union wireless phone, you do not need to contact an international operator, but you can call us directly by dialing

+1-307-782-6131. This will be a free call and you will not be charged for airtime or long distance. Once you are connected to Union, simply ask to speak to the Customer Service department and notify us that you are calling from another country so we can give your call priority. Union will immediately suspend your phone service to ensure no additional usage charges will be placed on that device. Our business hours are Monday through Friday from 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 5:00 PM Mountain Time. If you are calling after business hours our operators will be able to assist you.

If your phone is damaged while traveling in another country and you have subscribed to our Handset Replacement Program, Union can do a replacement and ship the phone to you. If you will be out of the U.S. for another 2 weeks or more, you have the option for the phone to be shipped to you directly or we can ship it to your home address, so it will be available upon your return. At your request, Union will priority ship to your current location for an additional fee. (Fees and delivery time will vary depending on location).

17. Can some of the lines on my plan be enabled to roam internationally and not others? – Yes, the ability to roam internationally is a setting that is turned on or off at the individual line level. Thus one phone on your plan could roam internationally, while the other phones could be blocked. Please note that calling from Canada is turned on for all lines. You can adjust your roaming preferences by visiting a Union Wireless retail store or by calling 1-888-926-CARE (2273).

18. Are international roaming calls applicable for free night and weekend, mobile to mobile, or my top ten calling? Calls made or received while traveling outside of the United States are not considered Night and Weekend, Mobile to Mobile, or Top 10 calls.

19. How do your charges take into consideration changing foreign exchange rates? – Your bill and Union’s pricing can be seen on the website at: http://www.unionwireless.com/international/ Costs are in US Dollars and the pricing listed will reflect the current exchange rates. The prices shown are what you will be billed when placing international calls.

20. Are my calls billed in dollars or that county’s currency? Your bill will always be in US Dollars.

21. Can I use another country’s SIM card in my phone for international calls? Yes you can, we do not SIM lock our phones, but you need to make certain that your phone is capable of international roaming. Please refer to FAQ question #9 “How will I know if my phone will work where I am going?”

22. How do I disable GPRS on my handset so I do not get charged data usage while roaming internationally? Please consult your handset’s user’s manual for instructions on disabling data usage, as this is done differently on different phone models. If you are having difficulty in disabling GPRS on your handset please visit a Union Wireless retail store or by calling 1-888-926-CARE (2273) and we will be glad to assist you. We recommend that you learn how to disable your GPRS prior to your departure.

23. When I’m travelling in another country what do I need to do to dial back to the US? – To call back to the US with a Union wireless phone, dial +1 then the 10 digit number you want to call

24. When roaming internationally what do I need to do to call other international phone numbers? – To dial an international number while roaming dial “+” then the Country Code and Phone Number . You can access a list of country codes at http://www.unionwireless.com/international/ Also, you will need to omit the leading zero’s from the local phone number called.

25. Will call forwarding work while I am traveling internationally? Call forwarding will work the same internationally as it does while you are in the United States. Please note that calls to voicemail or messages left on voicemail while roaming internationally will incur usage charges.

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