FAQ

With a technology that's always evolving, we're always learning everything new and old about them.

These are most Frequently Asked Questions:

This article is designed to provide answers to common questions about Union Wireless phones, features and overall service. Articles are subject to change without notice.

1. What are the WAP/MMS Settings for iPhone and Android (Android by device)?

Android Internet Settings

A. Go to Menu → Settings → Wireless controls → Mobile network settings → Access Point Names
1. Select Menu → New APN and fill out the following. Once you are done press Menu → Save.

a. Name = UNIONINTERNET
b. APN = smart.com
c. APN type = default


2. Select Menu → New APN and fill out the following. Once you are done press Menu → Save.

a. Name = UNIONMMS
b. APN = union.mms.com
c. MMSC = http://mms.unionwireless.com
d. MMS protocol = WAP 2.0
c. APN type = mms


IPHONE settings

A. Go to Settings → General → Cellular → Cellular Data Network

1. Cellular Data

a. APN = smart.com


2. MMS

a. APN = union.mms.com
b. MMSC = http://mms.unionwireless.com


2. What is the speed for 3G Data?

Upload & download speeds can reach up to 1.5 Mb/s


3. What does insurance cover for my handset?

Your handset insurance will covers accidental damage, loss and theft of your phone that is not covered under the factory warranty.

To file a claim you will need to call 877-412-5192 to obtain a claim number. Once you have this claim number you will need to either take it into your local Union Wireless store or call our Customer Care toll free number at 888-926-2273. At the time of the claim you will need to return your damaged phone and pay your insurance deductible, the deductible is based on retail price of your phone at the time of purchase.


4. How do I view my bill online?

To view your bill online, go to unionwireless.com and log into your postpaid account by clicking on the MY POST PAID ACCOUNT tab at the top of the screen. Once you log into your account you can then view your bill by clicking on the view bill tab at the bottom of the page.


5. How do I pay my bill online?

You can pay your bill by logging into you online account at unionwireless.com. Once you are logged in you then click pay bill at the bottom of the page.


6. How do I set up and account online?

To set up an online account go to unionwireless.com then click on the MY POST PAID ACCOUNT tab at the top of the page, then click registration and fill in all of the information requested on the account registration form. This will create an on line account. Or you can call our customer care toll free number at 888-926-2273 and our customer care representatives can assist you in doing this over the phone


7. How do I set up paperless billing?

To set up paperless billing, log into your online account at unionwireless.com. Under My Profile click on change billing options, then select do not Send me a paper bill.


8. Does my employer get discounts and how can I check if I’m eligible?

You can check to see if your employer is an affinity member by calling our customer service toll free number at 888-926-2273.


9. Can I make changes to my account online (Plan, address change, etc.)?

Due to the security of your account you cannot make these important changes to your account. However you can call our customer service toll free number at 888-926-2273 and one of our customer care representatives will be happy to assist you in making these changes.


10. When can I upgrade my phones?

You can upgrade your phones at any time, however to receive an activation discount you need to be within 3 months to the end of your current contract.


11. How do I access my voicemail and its menu?

You can access your voicemail a few different ways. The most convenient way to access your voicemail is to press and hold our #1 key on your phone. You can also access your voicemail by calling your own number from your phone, calling your own number form a different phone and when you hear your greeting press the * key to access your messages, or by calling 1800-385-6845 from a land line phone.
Once you are in your voicemail there is an automated system that will walk you through setting up your voicemail.


12. How much will it be for International calls?

For international rates, please click this link. http://utc/international/


13. How can I check to see if there is coverage in my area?

To check coverage in your area please click this link or call our customer service toll free number at 888-926-2273. http://unionwireless.com/Cellular.aspx?page=Cellular&subpage=GSM-Coverage


14. Will I be charged for roaming?

Depending on what plan you are currently on, you may have additional charges when outside of Unions home calling area. To check to see if you will have additional charges while traveling please contact customer service at 888-926-2273.


15. How can I set up automatic bill pay?

To set up automatic bill pay you can go to unionwireless.com and log into your postpaid account by clicking on the MY POST PAID ACCOUNT tab at the top of the screen. Once you log into your account you will go to auto pay under My Payments.


16. How do I change my top ten?

You can change your top 10 by logging into your online account; once you are logged in you will click on My Top 10 under my promotions on the left hand side of the page. You can also take your top 10 changes into your local union wireless store.


17. Why is my 1st month’s bill higher than expected?

Generally, your first months bill is slightly higher than normal due to proration. You are charged from the date of service to your bill cycle date, then the next full months Monthly Recurring Charges. If you have questions about your bill please call our customer service department at 888-926-2273.


18. Do you sell the Apple IPad?

Yes, we currently sell the Apple IPad, for pricing information please call our customer service department at 888-926-2273. Or see pricing information in the phone section of the website.


19. How does the warranty on my phone work?

You have a 1 year manufacture warranty on your phone. If your phone fails due to a defect in the phone and it is under 1 year old, we will send your phone in to be repaired. At that time you will be offered a phone of the same model from our warranty replacement stock of phones or a loaner phone to use while your is being repaired.


20. Why do I have to pay a deductible if I’m paying for insurance?

The deductible covers a fraction of the cost of a new device when you pay for replacement. You pay for insurance with a monthly premium to cover you in case your device is lost, stolen, broken so you will not have to pay full retail if the device is damaged or lost. The coverage is offered through a 3rd party that sets the rates according to the retail cost of the devices.


21. What is the 307-354-6245 number that is on my bill?

This number is the number to our voicemail switch; you will see this on your bill when you access your voicemail or when someone leaves you a voicemail. You will not be charged for calls to and from this number. It should appear under your mobile to mobile minutes on your bill.


22. How can I check my minutes?

You can check your minutes used by sending a text to 646. This will send you back a text with your current minutes used. You can also check your minutes by calling our customer service department at 888-926-2273


23. How much are termination fees?

If you are currently under contract your termination fees will be 200.00 per phone.