This article is designed to provide answers to common questions about Union Wireless phones, features
and overall service. Articles are subject to change without notice.

Help & Support

How can I check my usage?

You can check your usage in real-time by logging into your Union Online Bill or by texting a blank message to 646.

How do I view my bill online?

To view your bill online, go to and click Account Login at the top of the screen. Once you log into your account, click the View Bill button on the Home page.

How do I pay my bill online?

To pay your bill online, go to and click Account Login at the top of the screen. Once you log into your account, click the Make Payment button on the Home page.

How do I set up an online account?

To set up an online account go to and click Create Account at the top of the page. Next, click on Register Now and follow the prompts. You will need to have your Account Number available, which can be found on the top of your billing statement, or by calling Customer Care at 888-926-2273.

Can I make changes to my Plan or contact information in my Online Bill account?

You can view and edit your account contacts or add a new contact in your Online Bill account. However, due to security reasons, you cannot edit the Primary contact on your account or make any plan changes.

To edit your Primary contact information or to make changes to your plan or account, please call Customer Care at 888-926-2273. One of our representatives will be happy to assist you in making these changes.

How do I set up Paperless Billing?

To set up Paperless Billing, log into your online account at Select Paperless Billing from the Account Management drop-down menu. Select the check box and click Submit.

When can I upgrade my phones?

You can upgrade your device at any time.

How can I check to see if there is coverage in my area?

To check coverage in your area, please call our customer service at 888-926-2273 or visit

How does the warranty on my phone work?

You have a 1-year manufacture warranty on your phone. If your phone fails due to a defect in the phone and it is under 1 year old, we will send your phone in to be repaired. At that time you will be offered a phone of the same model from our warranty replacement stock of phones or a loaner phone to use while yours is being repaired.

How do I unlock my phone?

Different companies use different technologies and frequencies to provide service within their networks. Devices purchased from Union, may be programmed not to work on otherwise compatible carrier networks. In order to use your mobile device on another network, your phone or tablet may need to be unlocked. As technology varies between carriers, devices may not be compatible with other networks.

Unlock Device Request

You can request that your phone be unlocked by calling 888-926-2273. Within two business days of receiving your request, and gaining approval, you will receive instructions on how to unlock your phone via phone or email. In the event your request was not approved, Union Wireless will advise you within two business days of receiving the request as to why the device does not qualify for unlocking. You will also receive notification if Union Wireless needs additional time to process the request.

Unlock Eligibility Requirements

To determine eligibility, you must meet the following criteria to have your phone unlocked:

• Be a current customer of Union Wireless and have been active on the Union Wireless network for a minimum of 60 days
• Your account must be current, no past due balance or unpaid balance due to Union Wireless
• If the device is associated with a cancelled account, the balance on the account must be zero, and in good standing
• Your device must be paid in full
• Your device must not be reported lost or stolen
• You have completed the terms of any service agreement relating to the device purchase, including payment of any applicable early termination fee or outstanding payments from a device-financing program
• Union Wireless may request proof of purchase or additional information in its discretion and certain other exceptions may apply

Deployed Personnel Unlocking Policy

Union Wireless will unlock a Union Wireless wireless device for an active and deployed member of the military who meets the following requirements:
• You must be a current Union Wireless customer under contract or have an Equipment Installment Plan (EIP)(not applicable to former customers)
• You must provide Union Wireless with deployment verification
• You meet the Union Wireless general criteria requirements, except those related to the device's service commitments, installment plans and early termination fees
• Union Wireless, at our discretion, may limit the number of devices military personnel can unlock

Technical Assistance

I cannot access data on my phone. What are the APN settings?

Android Internet Settings

Go to Settings > Wireless and Networks > Mobile Networks > Access Point Names Please ensure that the one labeled UNIONINTERNET has a blue light next to it. The two APNs should have these settings with no additional spaces and they are case sensitive:

First APN:
Proxy =
Port =
Server =
MMS Proxy =
MMS Port =
MCC = 310
MNC = 020
APN Type = default
Press menu key and SAVE

Second APN:
Proxy =
Port =
Server =
MMS Proxy =
MMS Port =
MCC = 310
MNC = 020
APN Type = mms
Press menu key and SAVE

iPhone Internet Settings

Go to Settings > Cellular > Cellular Data Network The three APNs should have these settings with no additional spaces and they are case sensitive:

Cellular Data:
Username =
Password =

Username =
Password =

Username =
Password =

What is the speed for 3G Data?

Upload & download speeds can reach up to 1.5 Mb/s

How do I access my voicemail and its menu?

You can access your voicemail a few different ways. The most convenient way to access your voicemail is to press and hold the 1 key on your phone. You can also access your voicemail by calling your own number from your phone, calling your own number from a different phone and pressing the * key when you hear the greeting, or by calling 1-800-385-6245 from a landline phone. Once you are in your voicemail there is an automated system that will walk you through setting up your voicemail.


What is Carefree Calling?

The Carefree Calling feature is meant to protect customers from accruing high overage fees. The feature analyzes your usage overages to determine if it is more cost effective to pay the overages or to move to a different plan or minute/data level for the month. Carefree Calling automatically moves you up to a higher plan if your overage charges exceed the next higher calling plan rate. The monthly charge and plan will revert back to your original fee the following month.

Carefree Calling is a service of $10 per month per plan to subscribe, no matter how many lines are on your plan.

If you wish to discontinue Carefree Calling please call 1-888-926-2273 or email

Can I change my plan to better fit my needs?

If you are on one of our current plans, you can move to another price plan at any time during your contract, provided you’ve kept up to date with all the payments on your existing price plan.

To change your plan, please call us at 1-888-926-2273 or visit your local store.

How do I change what numbers are included in My Top Ten?

You can change your My Top Ten numbers by logging into your Union Online Bill account , hovering over the Product & Services menu item, and selecting "My Favorite Numbers."

Billing & Fees

My bill is higher than expected. Why?

1. You've been charged for calls, texts or data unexpectedly.

a. Overage Charges: You might have gone over your minutes, data or text allowance. Check your allowance and usage levels in your Union Online Bill or by texting 646. If you frequently go over your allowances, you can sign up for Carefree Calling or we can help you adjust your plan to better fit your needs.

b. Roaming Charges: If you’ve used your device in another country or have made calls to other countries you will have been charged. Also, if a call originates, a text is sent or data is used outside of the subscribed plan coverage area, roaming charges will apply. Roaming charges will show up in the Usage sections of your detailed bill.

If you anticipate that you need to make calls in another country or outside of your plan’s coverage area, please give us a call at 1-888-926-2273 and we can discuss your options.

c. Premium rate numbers: There are some numbers not included in your allowance that you’ll always be charged for calling or texting, such as some competition numbers.

2. It's your first bill.

Your first bill reflects charges for a partial month of service (charges from the day you sign up to the end of your billing cycle) and a full month of service, resulting in a higher than normal bill. After your first bill it should go back to normal.

We encourage you to click your way through our interactive bill sample where you'll find a snapshot of the most common charges as well as information to better understand your bill and manage your account. If you have questions about your bill please call our customer service department at 888-926-2273.

3. You've upgraded recently.

Your first bill after you upgrade will probably be higher than your normal bill cost. When you change your plan, we will credit your bill for the unused bill cycle days of your old plan. We will then charge you the new plan price for the full bill cycle.

How can I tell if I am getting my discount for where I work?

This is listed on page 2 of the summary bill as an Affinity Discount.

What are the surcharges that are on my bill?

Union Wireless is required by law to collect surcharges from customers on behalf of the local, state, and federal government. Surcharges vary based on the products you purchase and your service location. These surcharges may change from time to time without notice.

1. Universal Service Fund Fee (USF) The Universal Service Fund Fee is a fee applied to all accounts. This fee is a US government program that provides subsidies for telephone service in areas that might otherwise have difficulty obtaining affordable telephone service, especially in low income and rural areas. The Federal Communications Commission (FCC) administrates this fund and the rate of the fee changes on a regular basis as determined by the FCC.

2. 911 Surcharge Union Wireless collects a monthly 911 surcharge on behalf of your local government. State legislation imposes the amount, and Union Wireless's compliance with these charges is a legal requirement. Depending on your local government, the surcharge is either a flat rate or a percentage of your transaction, and is subject to change at any time.

3. WY Relay Surcharge This surcharge is collected by Union Wireless and paid to the appropriate state authority. The collected funds are used to provide telephone access to people who are deaf, deaf-blind, hard-of-hearing, or speech-disabled.

When will my first bill be due?

You will receive your first bill a few days after your billing cycle date. Billing cycle dates depend on what day of the month you signed up for service.

You can check to see if your employer is an affinity member by calling our customer service toll free number at 888-926-2273.

How much does it cost for International calls?

For international rates, please click this link: International

Will I be charged for roaming?

Depending on your plan, you may have additional charges when outside of Union’s home calling area. To check to see if you will have additional charges while traveling, please contact customer service at 888-926-2273.

How much are termination fees?

For customers currently under contract, the termination fee is based upon the activation date and duration of the contract, the retail list price of the device and the amount of discount received, and whether the customer was bought out of a previous competing wireless contract. The disconnect fee will be prorated downward for each month of service the contract has been in effect. For more details, please contact Customer Care at 888-926-2273.